At this point and time, we have sent off two complaint letters to Hughes Lumber, Dennis Rawls…read moreowner, and have not received any type of response. The last complaint email sent to Mr. Rawls was dated 4-7-2020. This company appears not to have any customer skills, nor do they care about customer service and return customers. I have instructed my contractor not to pay the "quoted" receipt given until such time that we receive a written response back from Mr. Rawls regarding our complaint and issues. Future customers beware of un-knowledgeable staff regarding Timber Teck products and pricing and poor limited product displayed. 7-5-2020 update to above: Mr Rawls still has not contacted us but instead had one of office staff make a phone call to us. It is very apparent that customer service is not a strong key issue with Mr. Rawls. It is a good experience for us that we now know that companies that have been in business this long, in the area, does not always mean quality! Warning, we suggest that small infrequent customers should look elsewhere for products since it appears that Hughes only likes to deal with bigger orders and companies. Don't really understand how Hughes Lumber could stay in business this long with this type of customer service and attitude.

Terrible commercial! Please do better. I would never shop there based off that alone. Women working…read morein the construction industry do not dress like that and want to be taken seriously and treated with respect.

This place gives you a lot of options and some really good deals.....Nice people AAAAA++++++read more

The service is always top notch. They don't always have what we need, but you never know. It is…read moreworth the trip!

These guys are 110% better than schnitzer. The non ferrous buyer at schnitzer's nearby location…read moredoesn't want to do the work, and when I came into that facility he jumped on his forklift and drove off ! I was at that schnitzer location three times, and I have never been treated so poorly. He ignores you and is extremely rude ! I sold iron and nonferrous metals in the Oakland location for TWENTY YEARS and I was always treated with respect. So do yourself a favor and DO NOT Sell at schnitzer.

White City Metals sells and buys scrap metal. Copper, aluminum, stainless steel, copper and brass…read more I am going to have some one-of-a-kind fencing and trellises in my garden welded up from materials bought here. Oh the owner and everyone that works here are cool and nice.

Well owner or manager changed, I called twice asking about cost on 2 units of lumber and not a…read moresingle return call.... Ended up going to Parr Lumber.. Kind of sad because American Lumber was my go to place but with Mark gone they have lost my business.

I bought cedar for raised beds from American Lumber. They have different grades and REALLY great…read moreprices. The lumber is rough cut so a 2 x 4 is 2" x 4", not shaved down.They also have a lot of interesting slabs. The staff is super helpful and very patient with novice shoppers like me. I couldn't be more pleased with this business - a real gem in Southern Oregon!

Liars, intentionally deceptive, hidden 20% restock plus hidden fees. Bait and switch sales tactics…read more Management is angry they have to interact with customers, unhelpful, and have blood shot eyes bc they're on drugs. It's like going to the soup Nazi on Seinfeld.

Came and measured, next day of calling, ordered it Monday got it Wednesday, made the door notches…read morethen brought the door out to make sure it was perfect. They were very friendly and nee the business. Would definitely recommend them!

I was able to order a window for a much better price than online. It came in the next day and they…read morestayed open late so i could pick it up.