I went to see Sherry on the recommendation of the store that sold me my dress. My dress was too big…read moreinitially, but there was only one size in stock. One cup also flipped outward a bit at the top, but the dress shop lady assured me Sherry could fix it. I loved the dress, and I bought it. I met with Sherry on September 2, 2025. I had lost some weight since buying the dress, so the dress needed to be altered significantly. I asked whether she could do it, and she told me something to the effect of "I'll see what I can do." She also planned to adjust the hem, add a bustle, and fix the cup. On September 16, 2025, she me a text message to tell me the dress was ready to be picked up. I was skeptical, as I had not yet seen the dress after the alterations to decide whether it was ready to be picked up. I decided to pick it up that day. When I tried it on, I immediately noticed the shape had changed. To fix the cup, Sherry sewed the edges of the cups down. I told her it looked different, and she kept telling me it did not. She also tied me into as tightly as she could, and it was way too big. She told me it was the best she could do. She recommended tape on the cups and inside the dress to hold it on. The experience was weighing on me, mostly because I felt like the shape of the dress looked so different now that the cups had been altered. But it is difficult to put on a dress at home by yourself, so I was waiting until I had some help. On October 26, 2025, I could not wait any longer. I got my dress out and instantly ripped out the stitches that Sherry put in the cups. The shape looked much better. However, now I was noticing it was huge and looked like a shapeless sack on me. At this point, I thought the mistake was mine - I bought a dress that was simply too big and thought I would have to get another one. I text Sherry to see if she could alter another dress before the wedding, and she responded by recommending I first come back in to her to see what could be done. This is when I knew something was not right -- Sherry told me she had done all she could do, but now she was telling me she might be able to do more. I began to wonder whether what she had done was right. I found another seamstress. On my first visit, although trying to be very kind and professional, my new seamstress was pointing out problems with Sherry's work - odd bunching at the seams, appliques that were sticking up, and of course the fact that it had not been taken in enough. She told me she would have to look at it, but taking it in as much as I needed should be no problem. After inspecting the dress, she sent me a text to show me that Sherry had altered the dress with hand stitching and told me, very plainly, that it was not good. (picture below) At first, she was not even sure she could fix the stitching, and I was devastated. This was THE dress, and I might have to go look for another one two months before my wedding. I wasn't sure how to handle the situation with Sherry. I felt like a partial refund was fair under the circumstances, so the next day, I text her the following message: "Hey, Sherry. I won't need to come by this week. At my last visit, you told me the dress was as small as it could get, so I felt like I needed to take it to someone else. I don't want to offend you, but she is planning to undo what was done and re-alter [the] dress. Her opinion was that it was not done correctly. Its going to cost me another $300 to have it fixed, so I would like to ask for a refund of that amount. Again, I don't mean to offend you, but I feel like this is fair given the situation I find myself in." This was Sherry's response: "Well [sic] it is hurtful. I asked you to come back in and see what we can do. I didn't do it incorrectly. There is no refund for work done. I offered to see what we can do to adjust things. I hope she does what you need." "I've never had my work called incorrect. I've always tried to do excellent work for my clients." Sherry's response was unacceptable to me. I will note that she did alter the hem and attach a bustle, which worked fine. But the sizing work had to be redone entirely. Thankfully, my new seamstress did fix it, and it was beautiful. It looked like you would expect a custom tailored dress to look. But I ultimately have paid to have my dress altered twice. It was not a good experience. I would not go back.

She said a great job heming my dress for my daughters wedding. I would highly recommend her.read more

I can't say enough about Heidi Ann! She did a great job, didn't take very long, and prices are very…read morereasonable. After my fitting, the bridal party decided to change shoes and she had no problems making the adjustment. I can't recommend her enough!

From the owner: I do sewing alterations and one of a kind designs. I work with Bridal parties to be your one stop…read morefor everyone to be fitted perfectly ... bridal gown bustle ,Veil designs at lower prices than the bridal shop, belts , garters custom made to represent your special style . From prom dresses to miss me jeans hemming . Make your clothing fit, like it was "made especially for you". Smiles and Blessings

Had heals put on a pair of boot they look and feel great I would definitely recommendread more

They haven't let me down like every other cleaners in Newark.read more

Very kind and quick response! They hemmed my dress beautifully. We are very happy with their work!…read moreDefinitely recommended to all of my friends!!

This place is amazing! They do great work and are very nice people! Very fair with their prices…read more Highly recommend them.

Granville Cleaners do a fine job with my clothes. Staff is always pleasant and courteous and very…read morehelpful. Pickup and delivery is flawless. Any errors are taken seriously and resolved. Good quality work.

Great staff, very communicative and the fluff & fold laundry service has been such a time saverread more

Amazing service and quick turnaround time at great prices. We called for an emergency and they were…read moreable to get the item to us the next morning.

I came to Red Carpet Alterations in a panic a month before my wedding, as a certain very common…read morebridal shop screwed up my alterations and my dress did not fit at ALL. The woman who does the dresses calmed me down, took one look at the dress, and honestly I think did magic with pins because when I turned toward the mirror my dress looked PERFECT. Two week turnaround as well, without an extra charge. Such a good experience!

Was happy someone called me and I was able to explain my wants and needs. Very responsive, not sure…read moreabout the quality as of this time, will find out when alteration are performed.