I've known this jewelry shore many many years - always friendly and cared for environment. I've…read moreboth bought and sold my jewels and he is my first stop when shopping for all sparkly things!!!!!

Bought my wedding rings here and work was exemplary - second to none. When my wife's heirloom…read morenecklace broke, they repaired it stronger. No matter if I'm spending $2000 or $40 they are friendly, accepting, respectful and knowledgeable - they even laugh at my attempts to tell a "good" Dad joke. I had ideas of the perfect rings for my wife and many were cost prohibitive but he gave me encouragement and tempered this with sound, realistic advice. I have met many jewelers but few are as genuine as he is. We are very lucky to have him in South Glens Falls.

Brought my great grandmother 's ring to get fixed. They were great and helped us pay it off over…read moretime. Then, they helped us fix the prongs and also are patient with me with my paranoia about my ring! I also purchased my wedding band from here, and a consultant helped me and was very patient! They even gave me a discount. I recommend Louis' to everyone and will go back to purchase more in the future

Brought my brand new watch (graduation present from my family) here to have a few links taken out…read more The lady took it to the back for 20 mins and then brought it back saying they didn't have the right tool. So she spent the whole time hacking away at it with the wrong tool. She ended up damaging and heavily scratching two links without my knowledge and gave it back in the box without telling me. I should have inspected before leaving the store, just didn't think they'd be the type to try and cover something up so unprofessionally. DO NOT take anything here for repair. Staff is incompetent, inexperienced and will damage your pieces.

I went in to have some family jewelry evaluated for value and Noah Illinski the manager assisted…read moreme. he was thorough, honest and even made suggestions on creative ways to use these items to pass along to family. He would not accept my offer of payment while at the same time giving me professional and courteous treatment. I recommend this upscale store to any and all!

Ask for Noah ! He guided me through the whole experience, he…read moreexplained the whole process and the time needed for my ring to get fixed.

CLOSED MONDAYS & TUESDAYS…read more Sign says to check the Facebook page for schedule changes I was very bummed that I drove way out of my way to check out the shop and it was closed. Looked nice they the window.

Great vintage store. Everything is in pristine condition--- no funky vintage odors. Owner is very…read morehelpful and friendly. Definitely recommend

My new and only jeweler…read more After months of being ghosted and led on by other jewelers in the area, my grandmother recommended this store. She raved about how friendly and welcoming the environment and staff was during her visit to get her rings cleaned. I walked in and was immediately greeted by everyone working. Sierra showed me what they had for engagement rings and was very upfront about prices and timelines to get it back to me. She was able to get me the ring I wanted with the diamond I wanted all within my time frame (of about a week) within my budget. We even made a secret code through text so if she texted me and my girlfriend saw it she wouldn't suspect a thing. When I came in to pick up the ring she recognized me instantly, and wanted to hear about my plan to propose. She is 100% there to help people. After the proposal, I came in to get the ring sized up, and brought my (now) fiancé, Sierra and Jenn brought the excitement and celebrated with both of us. Finally I came to pick up the ring today and even though they had a few other customers in the store Sierra still took the time to yell over "Hey Deven!" when I came in. Jenn also took the time to help me get sized for a ring in the future. (Which I plan to purchase from them!) I can't recommend this store enough. They really take care of you there and treat you like a close friend. I live down in Malta and will gladly make the trip up every time for any jewelry needs that I have. Thank you to everyone on the team who made my experiences great!

From the owner: New York's trusted jeweler for fine jewelry, engagement rings, and luxury timepieces. Family-owned…read moresince 1980 with personalized service and expert jewelers.

My daughter bought a $300 pair of pearl and gold earrings for my wife for Christmas. We were…read moregetting ready to go out the dinner a few days later for New Years and my wife put these in for the first time. We didn't even get out the door and the post on one of them fell off! I called Zales a couple days later and they said to bring them into the store. I explained that the closest store was a 90 minute drive to get there. The guy I spoke to said he'd make a note of the issue and to bring them in when we could. Honestly it was about a month later that we were able to get down there. Once there they acted like it was the first time they had heard of the issue and mentioned that they were now out of warranty. I explained again that they were a gift and we wanted them repaired or replaced. They boxed them up and sent them out. The manager said they should be able to help somehow. A month later the store called saying the earrings were in and to come pick them up. So we drove the 90 minutes down the following day and when we got there we were told that they were not in the store yet! It took the manager about 20 minutes to figure out that they were still at the repair shop and that the earring could not be repaired. About a week later we received another call from them saying the earrings were in. I had to ask if they were certain because this would be a third trip down there. Once there they gave us the earrings and were discussing amongst themselves as to whether they should charge us for the shipping cost. I just about went through the roof. No apologies, no offer to replace the defective earring, nothing.... I'd give this Zero stars if I could. We'll never spend another dime at Zales and neither will our friends and family.

My husband purchased my engagement ring along with warranty in July 2015. The agreement is to have…read moreit "cleaned and inspected" every 6 months. July of 2018 I went in for my routine cleaning and inspection and the lady noticed one of the four big prongs was missing. Not a huge deal, send it out and get it back 3 weeks later..... January 2019 my husband brings it in, man signs the paperwork saying all is great and sends my husband on his way. Later that night as I'm looking at my ring I notice that again a prong is missing. First of all, why am I loosing prongs? More importantly HOW did the man not realize? I called the store, he was very apologetic and told me to bring it back up. The ring now gets placed into an envelope with strangers jewelry and is sent away for another 3 weeks. I receive a call that my ring has arrived with the prong fixed and I can come pick it up at my convenience. ONE HOUR after I picked up my "fixed" ring i noticed that a small diamond is MISSING! I skipped the phone call this time, drove up to the store and requested to speak to the manager. This woman comes out from the back and tells me I must have lost the diamond in the last hour because it "only takes a split second to lose a diamond." In my own stupidity I send it out AGAIN. When it comes back 3 weeks later I enter the store tell the man at the counter I will be bringing the ring to someone I can trust to have it looked at. Let's just say Zales has replaced my diamond with a TLB (top light brown) diamond. It sticks out and doesn't match the rest of my ring. At this point I am absolutely disgusted with this business. I have called the customer support since February and still can't get in touch with district manager. I will never spend another penny at Zales or any of their sister stores. They should be absolutely ashamed of themselves. If only 0 stars was an option....

We could not be happier with the anniversary wedding bands we had especially commissioned from…read moreGrant at N Fox Jewelers! They are actually better than we imagined. We came in with a basic idea of what we wanted - silver bands with birthstones representing each of our 3 kids. Grant asked very careful questions, and offered the advice and guidance we needed for the outcome to be the best. Size, materials, layout, mount, finish. We went with white gold and colored diamonds. Ordered the materials. Grant checked in with us along the way, it took about three weeks, he also refinished our original wedding bands. We are just so very pleased and thankful for the talent and care given to fabricating our rings. We couldn't recommend N Fox Jewelers more highly. The best.

Just wanted to give a shout out to Matt Howard for my experience at N. Fox Jewelers in Saratoga. We…read moreare always in Saratoga with family and this was my first time at this jeweler. I wanted to buy my wife some stud diamond earrings she can wear daily. Matt helped us pick out the right pair for her and you can't beat their prices. I look forward to future purchases at n. Fox for me and my family's needs - and will be sure to reach out to Matt directly before heading over. If you're looking for some fine jewelry, you can't beat the staff and amazing selection at n. Fox Jewelers. Don't think twice to walk in here, this is a judgement free zone - unlike most jewelers. I was treated wonderfully by Matt Howard and his team. Great experience A++++.

GREAT SERVICE. Thank You! Staff were very cheerful and accommodating. No-hassle parking, easy…read moreentrance and exit. So much better than their Mall location!

Purchased a ring, multiple earrings, a bracelet and a necklace from here over the years. My mom has…read morebeen a loyal customer as well, and this location specifically has some of the nicest, most helpful staff we've ever interacted with at a jewelry store. Kay's for life!