Price is double other alteration places and they were not friendly at all. They wanted to charge me…read moredouble and didn't even pin my dress to see the length so wanted the straps then told me they couldn't even alter two other of my dresses. Went to another seamstress and she helped me with all 3 for the same price as their one!

The person who did the fitting was extremely rude and did not listen to my requests despite the…read morefact that I knew how I wanted it done. Took the dress and left. Wouldn't return or recommend.

John is always quick, friendly and does an amazing job! We have taken a variety of items over the…read moreyears including knee high boots that needed a new zipper, designer shoes that need resoled and refinished and leather handbags to clean and remove scuffs. He did an amazing job with my Christian louboutins. I wouldn't take my items anywhere else's.

I appreciate John's skill and courtesy. His work has helped my family a lot. I would highly…read morerecommend, and I plan to return.

I messaged her early June, dropped off my dress July 5th for my wedding in October, needed the…read moredress by the 9th. The only thing being altered was the sleeves even though I inquired about it being taken in and hemmed. She pushed that I didn't need that. She told me to check on her in mid August, and that she should have it done by late August. I messaged early September, she hadn't worked on it at all. Told me it would be done the next week. I messaged her two weeks later again inquiring where my dress was and why we weren't doing multiple fittings. She couldn't get me in until October 5th. I found my dress had been butchered. One sleeve more than an inch shorter. She sent me home like that. They did not fit at all, and when I took it to another seamstress, the second seamstress found that Therese took many shortcuts, and did not alter the dress correctly. She basically just cut the sleeves off at the 3/4 seam, and sewed the rest of the fabric to it. Rather than making new sleeves that fit my arm. The appliqués were not removed at all, she just sewed right over them. She did quick dirty work. When I reached out to have it fixed I found that she did not accommodate my schedule to fix HER botched work. After the way she talked to me via text, I was not comfortable going to her again. She tried manipulating me into believing the dress was fine, even with pictures sent to her. She refused a refund, but allowed us to pick up scrap fabric from her PORCH. because she couldn't handle her issues face to face. I ended up having to get them completely redone with only a day to spare before the wedding. It caused severe emotional distress and took precious time away from my family due to needing my dress redone. Therese is not a seamstress, she does not know what she is doing. When my husband tried to correct the issue, she outright lied to him about dates and communications, to which I have picture evidence from texts.

Let me start this review by saying that I hate leaving bad reviews. But I felt that the way that…read moreTherese of Spiral Hill Alterations in Poland, Ohio treated me regarding my wedding gown alterations was simply unacceptable and I want to warn others of the bad service I received. My wedding was 9/23/23. I dropped off my gown on 7/1. Because the dress needed a lot done, she told me to contact her in a month to check up on the progress. I reached out on 7/29 and she claimed she was behind schedule because of David's Bridal closing and she had not started my dress yet. I had to reach out to her two more times until I was able to come in for a fitting on 8/24. This is where it starts to get bad. When I came to her shop, it was obvious she was overwhelmed with work, there were dresses strung all over the place. While happy with the newly built top, I could not walk in the dress. The underlayers had not been touched. The outer bottom layers were very jagged and the top felt like it was still big. I brought up these concerns, she claimed that the top would need to be loose to sit in. I felt like that wasn't right because the top didn't reach my hips, but I didn't press it. On 9/4, I had my last dress fitting. The bottom outer layers looked cleaner after bringing it up. I was able to walk in the dress, but it had not been fluffed and Therese did not go over each layer with me to show that they had been done like she promised she would do. I didn't know any better to look at each layer and fluff them out before I left. On 9/21, I took my dress to the venue and my coordinator helped me to fluff my dress. WE FOUND PINS STILL HOLDING THE BOTTOM LAYERS UP. The areas that were done were cut so jaggedly, that there were gouges taken out. It looked so sloppy. I was so distraught that my coordinator called Therese. Therese claimed she showed me each layer before I left. We pointed out to her that if she did, she would've seen her pins in the dress still. She pretty much told me I was SOL and to cut the other layers myself. I frantically called another seamstress close to my venue and she had me rush the dress over. On 9/22, I tried the dress on again after my new seamstress cleaned up the layers to find that after the dress relaxed outside of the bag, it was still 2.5 inches too long on me. I wasn't going to be able to walk down the aisle in it. So, close to $350 later, my dress was wearable, though the new seamstress said my top WAS a size too big. After confronting Therese about these issues, she accused me of losing weight in between the fittings. I hadn't. She refused any refund. While Therese didn't charge me to cut the underlayers, it was something she had promised and included in the receipt of services that were done. I cannot recommend her for your big day. Since David's Bridal closed, she took on more work than she could handle and my dress suffered for it. I can wholeheartedly recommend Alterations by the Clothing Surgeon in Lisbon, Ohio who finished my dress for me. This horrible situation left a very dark cloud on my wedding day that I have considered legal action, but I find that she isn't worth the effort and can only hope that the karma she gave me comes back to her. BRIDES PLEASE CHECK EVERY SINGLE LAYER OF YOUR DRESS, FLUFF IT OUT COMPLETELY BEFORE LEAVING THE APPOINTMENT, AND PRESS ANY ISSUE THAT YOU HAVE. YOU ARE PAYING THESE PEOPLE AND YOU DESERVE TO HAVE IT DONE RIGHT.

I had no idea this store carries casual men's clothes. I had a gf tell me as I was going to shop…read morefor a very casual wedding. I am so glad I stopped in. The staff is super helpful and accommodating. I explained what I was searching for and Michael A. Easily understood and quickly laid out a few choices. After confirming my guys sizes it was easy to choose and mix and match. Most all was on sale which was a plus. A couple of items I wanted were not in store in the right size. No problem! He easily ordered them at checkout to be delivered to my home at no charge. About 24 hours later, here they are! Total surprise they arrived no fast. As I have also shopped at J. Banks this experience far surpassed that.

I walked in, & a young man came over to assist me. No one else in the store said one word to me…read more One lady smiled at me. As Xsavion was trying to assist me, a manager ( Lisa) yelled across the store telling him to go size clothes. She never spoke a word to me, never asked if I needed help with anything. After looking around for about ten minutes unassisted while seeing everyone else walk through the door and be greeted & assisted or asked to wait, I chose to just leave. I can't say customer service is bad, because an employee did try to service me, but they most definitely need to step up management, because I have never been in a store where managers are so loud, uncouth & unapologetically rude! Her actions were very unnecessary & cost the store a sale, because I walked in with full intentions of purchasing Christmas gifts & Lisa changed my mind.