The dry cleaning seems to be acceptable although it does take a bit longer than I would prefer. My biggest beef is that they don't use starch on laundered shirts. They claim its because it damages the shirt fibers but whose shirt is it anyway? I am not a fan of New Castle's apparent attitude where they feel that your property is under the watch of someone else as if you would not be aware of what you're asking for or desiring. I would simply say be selective at input and remember receiving is not necessary as great as giving. If you give a care about a crisply starched dress shirt you may want to try Giant Eagle. read more