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Burbank, CA

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AltaVista

4.5 (2 reviews)

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19 years ago

Helpful 24
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19 years ago

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Rooter Guard

Rooter Guard

(194 reviews)

Sun Valley

When my main line started backing up, I called Rooter Guard and they sent someone within hours from…read moremy call. The technician (Oscan) tried opening it up using both a regular snake and an hydrojet, but the roots just wouldn't budge. Next came the supervisor (Vick) who used his camera and pinpointed the exact location of the blockage. They then dug up the segment to repair it, but a further inspection from that location going both ways made it clear that a new line was needed due to multiple root penetrations. Vick and Oscar stopped at nothing to take care of my situation. They brought in and supervised multiple crews to tackle each phase, from digging for the initial repair, the trench-less installation, the cleaning of the additional segment, the multiple camera inspections, to the full restoration of every area they opened up. They cleaned up at every turn, and they made sure to leave enough space for us to drive by. Throughout the process they documented every step with pictures and explained what they were doing and why they were doing it. While my situation escalated from a cheap snaking to a hydrojet service, then to a localized escalation and fix, and finally all the way to a full upper lateral replacement, they did not act like sales-people and did not pressure me. Instead they presented the facts, showed me the state of things and what I could expect to accomplish through each available options, and advised on what was best done right away vs what could be deferred. Throughout the interaction, they demonstrated a great deal of professionalism and courtesy, and a genuine attention to making sure I'd be satisfied with their work. While I am sure the company has many different crews that may be assigned to you, you most definitely want to ask for Vick and Oscar and you'll be in excellent hands!

I contacted this plumbing company regarding a gas leak and specifically asked whether they handled…read moreboth gas leak detection and the repair in-house. I made it very clear that I had just had a bad experience with another plumbing company that sent someone who could only perform the repair and not the leak detection. I told them I did not want to waste either my time or theirs by going through the same situation again. The person I spoke with over the phone assured me that they handled both the detection and repair. I also specifically asked him to make sure the technician calls me before arriving so I could explain the situation and confirm that the technician was properly equipped. I was assured that the technician would call first. Unfortunately, none of that happened. The technician arrived without calling me and just as I had specifically tried to avoid, was only there to perform the repair. He then had to call someone else to come out and detect the leak. When the other technician arrived 45 minutes later, he began making excuses about not having the necessary parts and equipment to detect the leak and said they would come back later. I was told the parts were probably at their office and that they would return in about an hour. After waiting approximately 45 minutes, I received a call from the office saying they had found the part but wanted to come back the next day. I reminded the office that the technician at the property had told me he would return the same day once the part was located. The office then contacted him again, and the story changed. This time, I was told that he apologized but was unable to find the part and would like to return the following day. At that point, I declined their service. They wasted more than three hours of my time, despite the fact that I had specifically explained my previous experience and asked them to confirm beforehand that they could handle the entire job. The biggest problem was not simply that they were unable to complete the repair. The problem was that I clearly explained the situation in advance, asked very specific questions, and was given assurances that turned out not to be true. A simple phone call from the technician before arriving could have prevented this entire waste of time.

AltaVista - localservices - Updated October 2026

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