Had not visited this store in quite sometime, and since I was in the area, I decided to stop…read moreby...really love the scarves and coverups they have. This visit was not pleasant, nor relaxing...I felt hounded at every turn...the lady kept asking me if I needed help, a dressing room, and commented on virtually everything I looked at or touched. Not sure of the reasoning, but it seemed like I was the only one getting such special attention! It got to be annoying, so I put the two items back that I was definitely going to purchase and decided to try the store at friendly center, or maybe just purchase it online. A word of advice: if you ask someone if they need help twice, and they say no, the third and fourth times are excessive!

I shop at the High Point Chico's often. As soon as you walk in the store the sales associates make…read moreyou feel at home. They know what I would like before I do and are extremely helpful. If they do not have the merchandise in stock they always pull it up on their computers and offer to order it for you. If the ordered item does not fit they will exchange it without a problem and will try to find the proper fit or style for you. I know it is a smaller store but the personnel attention you receive is very refreshing.

John was describing this mall and how the center was JC Penny's- so you had to walk through Penny's…read moreto get to the other branches of the mall. I think I need to start shopping Penny's again- they had some great sales and clearance. I found some cute, comfy pj's & John snagged a pair of pants and we went onward through the mall.

Great selection and a very tidy store full of stuff. Today looking for some men's wear and found it…read moreand then some. After checking out shoes for Mrs. K., we're over here and suddenly she spots a shirt and some slacks and before you know it, I'm in the changing room with a bunch of cool stuff. Prices are better here than at Dillard's, for sure. [Review 1774 of 2024 - 3694 in North Carolina - 22797 overall]

My main concern is with customer service. I feel that they need a brush up on how to satisfy…read morecustomers and keep them coming back. I've worked retail before. We were trained before we were put on the floor. The main emphasis was on satisfying the customers because they keep the business going. I did not get that feeling when making a return B

After noticing a processing fee for $2.95 on my receipt, I contacted the Loft store in Winston…read moreSalem to inquire about it. I was told by an employee that whenever someone places an order from within the store, a processing fee is applied. After receiving that explanation, I informed the individual I will be contacting their Corporate Office. Upon contacting corporate to issue my complaint, they agreed to remove the $2.95 fee from my credit card and apologized. With that being said, I will never step foot in a Loft store again!!! How about alerting your customers via mail before implementing new changes.

This Loft store's customer service, selection and layout is always AMAZING! I've shopped many Loft…read morestores around the country when traveling and this is absolutely the best!

I thought this place was dying off. I had seen other locations go. I could not see ever buying a…read morejust out movie here because they have the highest prices by a lot. But if you wait them out they also aggressively discount older inventory and that is the sweet spot. This location finally decided they want to be in the vinyl game and stepped up by moving the records off the back wall to the middle and lowered prices. You can find random movies here both new and used. Also has a mix of things from Spencers and Box Lunch type stores. I like cruising into this location when I am at the mall. If something is an in store exclusive that is not available online they probably won't have it - I have wasted a couple trips to find this out and was annoyed.

Employees here need to be trained for customer service. One word answers every time I call in are…read moreunacceptable. They are never nice here. They are drones at best. People collect funko products, get over it.

These used to be $9.99 each and now they are $12.99 each in the store. We had seen them on the app…read moreas buy one for $4.99 online or in store get BOGO with price at $9.99. So we grabbed 2. I asked the manager filling balloons as we got the the self serve island of trust. You are your own cashier here. They don't want to pay cashiers. But anyways - there is a manager filling balloons. I ask if they will price match their own app and she says yes, and then pawned me off to another employee. Still fine. The price came up as $11.69 each on sale from $12.99. Then bOGO. But it's annoying you pay $1.69 more at this location than the app says it should be. I explained the coupon to the employee and suddenly the manager is interested. She says what is the deal again and I explained it again, it's directly from their app, and she's like is that a screenshot? I said yes because the Internet in here is terrible. She then says I need you to pull it up on the app. I'm like OK but your Internet's terrible so my wife does pulls it up on the app shows her exactly what the screenshot shows, where online the frame would be $4.99 in store. You have to buy two to buy them as a buy one get one for $9.99. I mean if you're gonna treat me like a criminal like I'm trying to steal $1.69 remember it's in a store with no cashiers where you're literally self servicing each of your items as your own employee because they don't wanna do it. I already hate Michael's now because their product qualities has gone way down and the prices have gone way up. I'll give an example as their picture frames. The hardware and backing on them is the lowest quality and typically will break off and is not even really on. It's kind of glued or haphazard attached to whatever you're inserting into the back of the frame. This location does so poor that they still have a ton of Christmas stuff on mega clearance. They can't get rid of because there's hardly anybody that shops here - the store is in disarray. It's gotten kind of dirty, even though it's not that old and it's just not fun to shop here. We hardly ever come here - we'd rather go to Hobby lobby. I said to the manager after we paid that people don't like it when the app has a cheaper price then online and then I try to explain it to her and she acts like I'm trying to get one over on them again for $1.69. I said I would leave it in my YELP review. They both actually laughed at me as I was leaving. Take note MICHAEL - there was like nine people in the store. It cannot be affordable to have people just not shop here anymore because your product qualities is low. Your stores are a mess. Your prices are high and your employees just aren't very nice and hardly any of them work there. Crafts are fun. Shopping at Michael's is not fun. A lot of craft items are supposed to be affordable cause you know - you're crafting - somebody should tell MICHAEL. I know I'm not the only one that feels this way because it's always empty. I really used to love Michael's back in the day. Not sure what happened. They've lost their way. Again, you tried to overcharge me $1.69 and then made me feel like I was trying to get one over on you all while I'm doing self checkout. maybe having a darn employee help somebody - silly. Pic of coupon included - left agitated.

Love, love, love this store! Once I am inside I do not come out for hours! So much to see and I…read morewonder how creative people can be! Always ready for your holidays with the newest crafts and ideas. Super nice staff and smiles all around and answer all of my questions. So make your parties, holidays and crafts start here! They have great sales throughout the store! Enjoy!!