I booked time slot through Apple Support to drop-off a laptop for service, but on the day, I called a few hours before the appointed time to cancel. From the onset, the person on the other end was curt and condescending without apparent cause. I figured I was being considerate by calling in advance to cancel instead of just not showing up, but was told such a drop-off could be done any time regardless, and that, "... it's not like it would get fixed right away, so...". Others' low reviews of this shop aren't a surprise, and I'm pleased to have taken my business elsewhere. The first 5 seconds of experience with staff at Jump+ was enough to justify my change of plan, and was further reinforced by a frank disclosure of terms, high quality service, and respect for the customer. For what it's worth, my perspectives are informed by the following factors: * Certificate -- Excellence in Customer Service * 20+ years experience as a telecommunications technician * 25+ years experience performing (basic) installation or replacement of network interface cards, video cards, batteries, and internal drives on my own desktop and laptop computers; no hardware troubleshooting. read more

Altair has now helped me out 3 times. Typically warranty service stuff with my mac and iPhone. I recommend using Altair during the school year especially around mid terms as they are quite a bit faster then jump plus. Overall they have repaired my device in a timely fashion. Thanks read more

Horrible service people with no manners.. Just by the way they talk to you I would say no trustable..... I'm glad I just walk away no leaving my iPhone to repair. I wold not give a one star to this business read more

Took my MacBook Pro here to see about a repair. The keyboard and trackpad were not working. Without even looking at my computer the guy quoted me $400. I politely declined and took it to an Apple Store. $80 later and my computer is working fine. I would never recommend anyone go here unless they enjoy being bamboozled. read more

Do not go to this company!! They will scam you out of money. Altair Electronics charges for services that Jump+ & Apple do not charge for when your machine is covered by Apple Care. I was not told about any charges that I might incur, such as charges for diagnostics; nor was I given an invoice when I dropped off my machine. An invoice is required by Apple, as I have checked with them directly. Upon pick-up, the man claimed he had told me of a charge to run diagnostics and that I had agreed to this, which is completely untrue. If he had actually told me, then I would not have left the machine at all, and taken it to Jump+ directly. I have dealt with Jump+ many times before and I have never paid a dollar for any sort of repair or diagnostic. I also did not pay anything this time at Jump+, as I had to take the machine in to them to address the issue. Altair also claims that a tiny sign in the corner of the counter with small print is adequate to inform customers of their policies. They are trying to swindle money out of unsuspecting customers through deceiving practices and blatantly lying about it after the fact. The only reason I even went to this store was because it was approved by Apple when I spoke with Apple Care. It was near Christmas and they said I could get it in sooner at Altair. Well, I now know the reason why there is no wait time for repairs, because most of their reviews are 1-star for exactly the same sort of practices and general attitudes toward their customers as I experienced. The problem with my machine was not fixed nor properly addressed; the repair needed was not what Altair claimed to be the issue. Altair wanted to charge me an extra $100 to reinstall the OS (a complete ripoff), when all that was needed was an uninstall of one program. When I brought the machine home, I had to take it right back to Jump+ as I could no longer even log into my computer to access anything. I brought it home more broken than when I took it in. Altair claims to have "100% customer satisfaction" yet they were completely unwilling to do anything in order to rectify the situation. When picking up my computer from Jump+ I told them about my experience with Altair and they said the company had engaged in fraudulent activity by charging for services without an invoice. Jump+ also informed me that the company is known to use inferior parts by selling "used parts" and claiming the condition to be much better than they actually are. I also looked at some of the products while I was waiting and they were very overpriced. For example, I just purchased a new 4TB hard drive that cost less than Altair's price for that exact make of drive in only 1TB. When I informed Apple about what had occurred they agreed to send me merchandise to help cover the cost of what I was swindled out of. (They were not able to issue a refund as they had not charged me directly, however, I was able to sell the item to recoup some cost.) Clearly, this all shows that Altair was in the wrong. They have not been acting in accordance with standards that have been set for Apple accredited dealers. Altair has also been contacted by the BBB and they were still unwilling to accept any responsibility. I suppose sliming $50 out of a customer is worth bad reviews and complaints with the BBB. FYI - Apple has since flagged this dealer!! Do not take your Apple products here!! Buyer Beware of Altair Electronics. read more

I'm a professional video producer and editor that uses a Mac Pro Workstation. Twice I've used Altair Electronics in Kingston for quick repair service. Both times they fixed the problem, did it quickly and at reasonable prices. The last visit (May 2013) I had some RAM fail that caused the 5 year old Mac not to boot up. I took the Mac down the same day, they looked at it right away and diagnosed the problem. They removed the defective RAM and got me up and running again. The RAM was still under warranty so the visit cost me nothing. I do have to return to get new RAM installed since it's not a stock item. I would highly recommend their repair service because its been top notch thus far. And, when I need to upgrade (and it will be soon) I'll be looking to Altair for my next computer. You guys rock! Ken Hook, http://www.45degreeslatitude.com read more