It's easy to get a good review when things are going good. But the sign of a good store is what…read morethey do when things are not going well. I had difficulties with a grill that I purchased here, and the owner took it back no questions asked. We will shop here often.

Rude people. Difficult to deal with. The previous owner was very accommodating and had a hometown…read moreattitude. No more!

If you reside in Trinidad and need a major appliance repaired, you are stuck with this business,…read moreunless a new business has become available since I posted the review. Joe is pleasant enough and competent but this is one of the most mercenary businesses I have done business with. Just to make a diagnostic appointment, it is necessary to pre-pay $112.00. After payment is received then they will make an appointment for a service call. Then you discover they added $25.00 fee on to your pre-payment for using a credit card. After a 15 minute service call, we were advised parts would need to be ordered. Must wait while they research part availability and cost. Then we received a text messsge advising the amount of the parts, the shipping and the tax. Again, payment must be made prior to the order for the parts and you will find another $25.00 charge for using a credit card. We waited over 2 weeks until we were advised that the parts had arrived so then another service call appointment had to be made. After the parts were installed we were advised the parts had a one year warranty but the labor was warrantied for only 30 days. They NEVER answer their business phone. If you try to leave a message, you are advised their voice mailbox is full. We only communicated by text messages. This equated to us having a dysfunctional appliance for 3 1/2 weeks. Having the part numbers available, I researched the retail price of the parts. I learned, I could have ordered the parts myself for less than 1/2 of what I was charged. That means, Joe buys the parts at wholesale price, then doubles the retail price, adds his credit card use fee, plus shipping and then adds tax for Trinidad. Never mind I live outside the city limits and do not receive Trinidad services, yet I was charged Trinidad sales tax. Unfortunately I no longer have the dexterity or strength to do-it-myself. For future reference, should I need appliance services in the future, I will seek service from Raton New Mexico or Pueblo Colorado even though it will probably mean additional travel distance fees. If you need appliance repair in Trinidad, I do feel sorry for you - you are going to pay. I am satisfied with the performance of the appliance post repair.

Great service definitely recommend fast effective and great pricing he came on time was easy to…read moretalk to and schedule

Great products at reasonable prices. Nice folks. A please to do business with a local business.read more

SO overpriced! Used comforter sets for $99? Used rugs for the same or more. Limited selection of…read moreappliances, looking for matching set of washer dryer and none available, but for $600 up you could buy them singly? No, thanks!

I just want to say Tyler is AMAZING!! I was in a very tight situation and needed to get rid of…read morefurniture and a mattress ASAP. I called 2M Junk Removal and Tyler arrived at my storage unit in less than an hour. He was timely, pleasant and even charged me less than he quoted. I have nothing but good to say about this hard working young man! He is what's right in the world.

From the owner: We follow the industry standard in pricing! We take Just…read moreAbout Everything! Furniture Removal Television Disposal & Recycling Yard Waste Removal Foreclosure Clean Outs Appliance Removal Hot Tub Disposal Trash Removal Mattress Disposal Refrigerator Disposal & Recycling Construction Waste Removal Garbage Removal

Sam helped us with our old heater and downstairs propane old school flame heater. Made both safe!…read more Removed the dead squirrel and serviced them; extended the exhaust pipe too. We really appreciated him doing what he said; when he said he would do it and at a fair price. THANKS

I've been shopping at Records Hardware (Ace) for several years now. They are always super-friendly…read moreand welcoming the moment you walk in the door. When you go looking around for something, you never have to worry about finding it because there are people seemingly at every aisle to help. What's more, they ALL seem to be super-knowledgeable! Are they all trained on everything?! Maybe I've just been lucky, but it sure seems that way. I have to especially call out Chris in the paint department. He's been there for years, but even after not coming by for longgg stretch (we were out of town for much of the COVID-19 Pandemic) when my wife and I returned, he knew us exactly, remembered all our paint choices and helped us in every way possible. The selection in the store is just big enough to find what you need, but their online service provides what seems like a limitless selection. Prices are comparable to other stores. The fact Records has stood the test of time is evidence of how wonderful they are, and certainly a valued merchant in the little town of Raton, New Mexico.

Record's Ace Hardware in Raton, NM is inviting civil litigation and negative social media…read moreattention. This store profiles customers through application of arbitrary, unreasonable and inconsistent discriminatory practices in refusing service to potential customers. It has been my personal experience that the store owners and managers will ignore, harass, refuse service, or call the police on individuals who are white, who are community activists/are known to be working to engender positive change in the community, or who complain either about the store's poor operations, management and quality control or about the store's discriminatory practices to Ace Hardware's national customer relations. I further believe that I am treated differently because, by my observation, I am "not their friend", I don't "look like them", or I am "new" or "not from around here". National Ace has done nothing to address or correct these problems or practices, which can only serve to damage Ace's heretofore good reputation as "helpful hardware folks".. All people of good conscience should demand that Ace treat all customers equally, with respect and dignity befitting its espoused, but poorly implemented, principles.

Just had another great experience with Royal Electric!! Yes, thats right third time!!! These guys…read moreare fantastic!! Greg and DJ are top notch! Not only did they fix my thermostat, they bought a better one for like 60% less than what we bought and told us to return the other to get our money back!! The NE and people just are NOT like this there! Id definitely recommend this team and anyone from Royal electric to anyone i meet in the future! Thanks guys! HAPPY HOLIDAYS!!!!

My refrigerator kept tripping due to being on a GFI breaker so Royal Electric came out and wired in…read morea new outlet and circuit for my fridge and what a difference. Hunter and Joseph did a great job and were friendly, knowledgeable, and efficient. 10/10 recommend great job!