I went to have my Wrangler repaired for a recall and was told it would take all day, much to my…read moresurprise it was completed by 11:30 so I was able to squeeze in an oil change and so other regular maintenance work as well. They service guy named Sheldon was so friendly, I was very thankful that I went here.

I went in without a clear idea of what car I was looking for. Thankfully Kelly "Canadian Woman"…read morePocha let me know that I need go back to my country, so I immediately bought a one-way ticket back. Sadly I couldn't find a car that was right for me.

i would highly recomend ..sales man Logan he listens and trys very hard to get you what you want…read more ..Jeremy manager made everything happen . thank you for my new ride very happy Bill W

An experience from HELL. I don't know where to start. Arrow had my Touareg for over three months,…read moreand when I got it back I had to start all over again. No accountability, no communication, no qualifications..... it ended in a court claim filed by me. A year later I prevailed.

i just recently traded in my Tiguan on a newer one. i came from Alberta to do it. I was told Reggie…read morewas a great salesman. The day after i returned home i started the car and got a big warning about the drive something and it started sputtering and i had to limp it the 3 miles home. i called Reggie, he seemed unconcerned and chalked it up to the computer. Since then i have had several issues with the car (in less than 2 weeks). I tried texting Reggie, he declined my call once and yesterday i finally got to speak to him. he would not listen when i showed him over facetime that none of the buttons on the steering wheel were working or changing anything on the dash. Even after showing him numerous times. i also showed him a warning that said "vehicle ready to start" as my vehicle WAS STARTED AND RUNNING. After getting nothing but the runaround, i said i was very frustrated as this is a brand new vehicle (there are many problems) and told Reggie i would take it in to my local dealership to have it looked at.We said goodbye but Reggie never hung up the phone and i heard him say "im sick of people fu**ing bitching. Its a fu**ing Tiguan, what do you expect. I then heard him say goodbye to Tod and to have a good day and more. UNACCEPTABLE AND DISGUSTING!! I then texted Tod and said maybe your salesman should make sure they hang up the phone before saying such things. Tod is not the friendliest person either. I have put in a complaint with Volkswagen. Just think, if that is what Reggie says about me when he forgot to hang up the phone, imagine what he is saying about all the customers. Yet on our test drive all he could talk about was wanting a good reputation in town. He completely blew that and as someone who is on their 5th VW i will make sure no one i know will ever do business here.

Honda dealership in Cranbrook came though for us. Great customer service. On a long summer road…read moretrip, car packed full, the low battery light came on. We made it to the Honda dealership suspecting that the alternator had failed. Even though we were in an Acura, the staff were right there to help us, waiting in air conditioned comfort, pup allowed in as well. The part had to be brought in, but Honda has a special relationship with Budget and we got a fancy Ford Explorer as a rental at a great rate on a holiday weekend to make it to our destination that day. By then, the car was totally dead, but the staff jumped the car so we could unlock the doors and transfer all our stuff. Don was absolutely great to deal with, so calm and professional. He really saved the day, and our holiday!

From the owner: Used Vehicle Sales, New Honda Vehicle Sales, Automotive Service, Automotive Detail Center.read more

I can go anywhere and be ignored by the sales staff, especially here…read more Every time I walk in nobody moves.

Drove from Radium to Cranbrook, BC having made a 9 am appointment to have a recall fixed on my…read moreSolstice. We were combining this vehicle service trip along with a medical appointment to eliminate the travel and cost associated with two separate trips. When we arrived I was told that the appointment I made was only good for the front end service people and did not include service work by the shop. When I told the service agent that we had another appointment in the city he could care less and would not give me a service commitment until I provided all of my pertinent details (address, telephone etc.). I told him that he first needed to let me know when my vehicle would be looked at so that I could determine if we would have time to complete our second appointment (medical). He refused......so I asked for my keys back and told him we were now going to use Chalet Chevrolet in Kimberley from now on. We had stopped using North Star a few years ago because of poor quality service.....we will never be back now. I would not recommend anyone use this dealership.

Great time dealing with the team here. We purchased a 2026 kona and they had the perfect green…read morecoming off the truck when we arrived and they let us switch cars and got it through the shop and cleaned up right away. the team here knows what customer service is about.

Absolute group of knobs. Had an appointment to test drive a vehicle and the crew couldn't even…read morecommunicate that it already had a deposit on it and couldn't coordinate test drives so I sat for 30-40 minutes just to be told to screw off. Collosal waste of time that could have been spent finding a real dealershipt to find my car. Would not suggest to anybody unless you like the whiny bald manager telling you that they don't have what you are looking for.

spent over 1500$ on repair, was done in less than two hours. truck sat for 5 hours before I was…read moreable to pick it up. was not washed, and they couldn't even be bothered to replace the fuse cover . very disappointed

I had the best experience at Denham Ford! I highly recommend going here for to find your perfect…read morevehicle!! No pressure, super friendly staff and they are extremely knowledgeable and will answer any questions you may have. They were willing to work with what I had and made me feel comfortable at all times while making my decision. To all the staff at Denham Ford, you guys are the BEST in the business and I will always come back to you!! I hope anyone looking for a vehicle will check this place out!!

service manager today , March 01-2024, was completely rude and would not even walk outside to look…read moreat my concern. Unless this new vehicle has a recall, my vehicle will never be taken there again

From the owner: Cranbrook Mitsubishi is located in Cranbrook and serves as your Kootenays Mitsubishi dealer…read more Cranbrook Mitsubishi is focused on ensuring all customers receive a premium Mitsubishi experience. We offer financing solutions for all new and used vehicles no matter what your credit looks like so call today and give us a try we won't dissapoint! If you're in the market for a New Mitsubishi vehicle you'll find our Mitsubishi Sales staff courteous and professional. Cranbrook Mitsubishi carries the full Mitsubishi line-up of new vehicles including the Mitsubishi Lancer Mitsubishi Lancer Sportback Mitsubishi Lancer Evolution (Mitsubishi EVO), Mitsubishi Outlander, Mitsubishi RVR and the Mitsubishi Mirage. We welcome you to visit Cranbrook Mitsubishi today to test drive a new or used Mitsubishi and see what makes Mitsubishi vehicles the best backed cars in the world.