I went to have my Wrangler repaired for a recall and was told it would take all day, much to my…read moresurprise it was completed by 11:30 so I was able to squeeze in an oil change and so other regular maintenance work as well. They service guy named Sheldon was so friendly, I was very thankful that I went here.

The service department quoted me $2002 dollars to fix a well known issue the sliding door actuator…read moreon the drivers side sliding door. Went to a reputable mechanic who fixed it using a genuine part for under $500. Apparently they charge $180 to diagnose the problem which the service department was not upfront about when I booked the appointment. When asked if they believe this issue is safety concern as the door completely locks and has no manual override, they didn't see it as a safety concern. There is a recall for certain years and models, even though all are using the same locking actuator. The service manager seemed interested to help and said he would follow up with his "Rep" regarding my safety concerns. He did not follow up as promised. I own a Dodge Caravan and. Cherokee Trailhawk. Will definitely look at another manufacturer when I purchase new. Completely dissatisfied and this is the first negative review I have left. Just goes to show how disappointing this process has been.

I wish I could give alpine Toyota no stars as they do not deserve any…read more I bought a vehicle from them and was told after I purchased it that the tires that are on it don't come with it. I explained that I need tires for offloading because I spend a lot of time on the back roads and this is why I want to truck. The sales rep told me the tires that he is going to put on I will be very happy with and if I am not to come back and they will make sure I am happy. The day after I got home I decided to take it for a drive and I couldn't get out of my driveway without putting it in 4 wheel because there was a sciff of ice in the driveway and all it did was spin. I videod it and sent it to the sales rep and his exact words were "wowzers your driveway must be crazy". My driveway doesn't even have an incline. He then sent me a photo of tires with a quote and said "I'd upgrade to these if you are going to do any off roading." He told me the tires on my truck are worth 500-600 and are good tires. Four days later March 17th) I asked for the protection package they claimed to have put on the truck as well as the paperwork from trim line. I still have not received either. That same day I asked the sales rep if he would buy back the truck and sell me my vehicle back and he said..... I don't know what to say. I'll talk to my manager in the morning. Ive never heard from him again. I decided to send the sales manager an email. One week later I still did not have a reply so I sent him another one. He called and left a vm saying he made several attempts to contact me. I have no record of this. He said he wants to work with me to resolve this and asked if we can talk. Last Friday, April 2nd at 6:52 pm he sent me a text asking if he can call me the next morning, as he is travelling right now. I said sure, he responded with ok. I'm still waiting for the call. The sales manager told me in a text that he was under the understanding that I was told the tires that were on the truck are being replaced with stock tires when it sold. He said he tires that are on the truck now are stock tires and all Tacoma's come with the same tires. Except that this is not a new vehicle and the tires that were on the truck are what got my attention. The vehicle I traded in had brand new 1400. tires on them that I could have taken off and replaced with cheap 500-600 tires, but I didn't because I went to the dealership with these tires and that's how I presented my vehicle to them. I am not letting this go until I get what I paid for. My suggestion to anyone wanting to purchase a Toyota is to make the drive to Castlegar and deal with them. Alpine Toyota'a word is cheap just like the tires they put on my truck after they sold it to me!

Do not go here! We got so ripped off. First off we baught our first vehicle there paid for it drove…read moreit home check engine light came on. We took it right back so upset. They claimed it was just trapped air when there scanner clearly said it was thermostat that had to be replaced so we had to fix that $400 later for something that should of been fixed then and there! Has electrical problems with front lights which they already knew and steered us away from the question when we asked. Then the key in the fob they gave us doesn't even fit our Jeep. Words can't even discribe how upset I am!!!!! So mad makes me just want to cry. This was my first car and I had the worst experience of my life. If I could give them a zero star I would! DO NOT GO HERE!!!

Honda dealership in Cranbrook came though for us. Great customer service. On a long summer road…read moretrip, car packed full, the low battery light came on. We made it to the Honda dealership suspecting that the alternator had failed. Even though we were in an Acura, the staff were right there to help us, waiting in air conditioned comfort, pup allowed in as well. The part had to be brought in, but Honda has a special relationship with Budget and we got a fancy Ford Explorer as a rental at a great rate on a holiday weekend to make it to our destination that day. By then, the car was totally dead, but the staff jumped the car so we could unlock the doors and transfer all our stuff. Don was absolutely great to deal with, so calm and professional. He really saved the day, and our holiday!

From the owner: Used Vehicle Sales, New Honda Vehicle Sales, Automotive Service, Automotive Detail Center.read more

This is the worst car dealership I've been in. Mitch Tibbo…read moreis a liar. He'll tell you one thing and Claim he didn't say that. Stay far away from here. All the car salesman were smoking near the entrance as I brought my family in their, even around my little girl.

service manager today , March 01-2024, was completely rude and would not even walk outside to look…read moreat my concern. Unless this new vehicle has a recall, my vehicle will never be taken there again

From the owner: Cranbrook Mitsubishi is located in Cranbrook and serves as your Kootenays Mitsubishi dealer…read more Cranbrook Mitsubishi is focused on ensuring all customers receive a premium Mitsubishi experience. We offer financing solutions for all new and used vehicles no matter what your credit looks like so call today and give us a try we won't dissapoint! If you're in the market for a New Mitsubishi vehicle you'll find our Mitsubishi Sales staff courteous and professional. Cranbrook Mitsubishi carries the full Mitsubishi line-up of new vehicles including the Mitsubishi Lancer Mitsubishi Lancer Sportback Mitsubishi Lancer Evolution (Mitsubishi EVO), Mitsubishi Outlander, Mitsubishi RVR and the Mitsubishi Mirage. We welcome you to visit Cranbrook Mitsubishi today to test drive a new or used Mitsubishi and see what makes Mitsubishi vehicles the best backed cars in the world.

i just recently traded in my Tiguan on a newer one. i came from Alberta to do it. I was told Reggie…read morewas a great salesman. The day after i returned home i started the car and got a big warning about the drive something and it started sputtering and i had to limp it the 3 miles home. i called Reggie, he seemed unconcerned and chalked it up to the computer. Since then i have had several issues with the car (in less than 2 weeks). I tried texting Reggie, he declined my call once and yesterday i finally got to speak to him. he would not listen when i showed him over facetime that none of the buttons on the steering wheel were working or changing anything on the dash. Even after showing him numerous times. i also showed him a warning that said "vehicle ready to start" as my vehicle WAS STARTED AND RUNNING. After getting nothing but the runaround, i said i was very frustrated as this is a brand new vehicle (there are many problems) and told Reggie i would take it in to my local dealership to have it looked at.We said goodbye but Reggie never hung up the phone and i heard him say "im sick of people fu**ing bitching. Its a fu**ing Tiguan, what do you expect. I then heard him say goodbye to Tod and to have a good day and more. UNACCEPTABLE AND DISGUSTING!! I then texted Tod and said maybe your salesman should make sure they hang up the phone before saying such things. Tod is not the friendliest person either. I have put in a complaint with Volkswagen. Just think, if that is what Reggie says about me when he forgot to hang up the phone, imagine what he is saying about all the customers. Yet on our test drive all he could talk about was wanting a good reputation in town. He completely blew that and as someone who is on their 5th VW i will make sure no one i know will ever do business here.

We bought a "certified" used Atlas after a car accident and had to buy a car somewhat quickly. The…read moresaleswoman was great, the manager was horrible. Wouldn't come out of his office even though she kept leaving to discuss the price with him. We asked to just speak to the manager at least 3 times because the buying process was much longer than it needed to. The manager had been driving the vehicle we purchased so was well-aware of any issues. The car was supposed to have been safetied, except when we picked it up the defrost wasn't working. We thought maybe it was moisture from them cleaning the car so gave it a few days. Driving down the highway, it was so clouded over I couldn't see the cars to merge lanes and had to pull over on the side of the highway, which scared my kids. We took the car to our local Volkswagen who inspected the car and wrote up everything that was wrong with it. We called the dealership and the saleswoman was concerned at first. After speaking to the manager, their position was that "it must have broken after we picked it up." They refused to acknowledge the car had been hot safetied. We discovered shortly after the purchase that the breaks were also at the end of their life. I would never shop here again or send anyone I like to this dealership, mostly because of the behaviour of the shady manager. And they are not a "recognized" VW dealership by VW, as they are masquerading as. If we had known this ahead of time, we wouldn't have shopped there in the first place. My advice would be to AVOID.

Absolutely best people to deal with. Our new car purchase was amazing thank you to Dayton and…read moreryan. Our next vehicle will definitely be through this dealership

This dealership is the absolute worst I've ever encountered…read more Totally unprofessional from start to finish. workorder never placed(waited 2 months for response) Scammed for work not done ($62.50) Parts not reinstalled. Then accusing me of lying about it. Do yourself a favour and steer clear of this place. Negative 5 stars

i would highly recomend ..sales man Logan he listens and trys very hard to get you what you want…read more ..Jeremy manager made everything happen . thank you for my new ride very happy Bill W

I can go anywhere and be ignored by the sales staff, especially here…read more Every time I walk in nobody moves.

Drove from Radium to Cranbrook, BC having made a 9 am appointment to have a recall fixed on my…read moreSolstice. We were combining this vehicle service trip along with a medical appointment to eliminate the travel and cost associated with two separate trips. When we arrived I was told that the appointment I made was only good for the front end service people and did not include service work by the shop. When I told the service agent that we had another appointment in the city he could care less and would not give me a service commitment until I provided all of my pertinent details (address, telephone etc.). I told him that he first needed to let me know when my vehicle would be looked at so that I could determine if we would have time to complete our second appointment (medical). He refused......so I asked for my keys back and told him we were now going to use Chalet Chevrolet in Kimberley from now on. We had stopped using North Star a few years ago because of poor quality service.....we will never be back now. I would not recommend anyone use this dealership.

Rating should be a ZERO. Fooled twice by them, several years apart…read more Locals that I've spoken with all have similar experiences with them. DO NOT TAKE YOUR VEHICLE TO THIS *SHOP* They will *find* things to fix that don't need fixing.

Dont even bother with these crooks, they quoted one price then charged me double and conveniently…read moreforgot the quote conversation. Avoid at all costs, Canadian Tire are 300m awat, go there instead