If there is a record for the worst towing company in the nation, this one holds the cake. Completely worthless! Don't waste your time calling them. We had already been waiting two hours for them to arrive and then received a call from the driver asking if we spoke Spanish. When we advised that we did not, he hung up and our calls were then forwarded to voicemail. He then lied and informed his dispatcher and our insurer that we were not at the location, causing them to cancel the order. Unbelievable by even Miami standards! read more

This place is horrible! Awful customer service! They tell you they are coming and continuously push off times. I was stuck in the middle of the road blocking traffic for almost 4 hours. Everytime I called for help they hung up on me. I had the police involved and everytime a call was placed they lied with different times. Go elsewhere if you don't want to be stranded!! I will pursue this thru geico who wasn't much more help. read more

the worst service and company. Our roadside assistance call them. The first truck they sent passed by and did not stop. We called and called and no one answered. 40 minutes later they called back saying they did not stop because the truck could not tow our car but that they will call the company to send another truck. Second truck came an hour later without the right equipment and couldn't tow it. We called Alpine and they told us that they never had the truck to help us so to contact our roadside assistanc. 3 hours later we are where we started. To finis, they closed our case with the following false statement: "Customer not on site" scammers, liars, rude, the worst company and they should be out of business. read more

Alpine Towing - Second truck on-site! - Towing Near Me - Miami, Florida

Ok so yea I was parked illegally in a parking lot behind city place and sooo I was towed, got it, my fault. I get it, I was wrong, so I will come pay my 100 bucks, get my car and keep it moving. I'm not writing about my experience because to my knowledge my car looks okay and not damaged but I wanted to write a review of what I witnessed whilst waiting on line to retrieve my car. At three different points, within a 30 minute period, I watched "employees" specifically the tow truck drivers, blast music, dancing in front of customers and literally burning out and peeling off (speeding away) in the tow trucks. Great, recklessly driving which means they probs are doing the same when they are pulling towed cars on the back. We also saw a truck in the lot putting a car down off the tow bed and it was literally pushing and pulling it back and forth; therefore, putting an enormous amount of stress on the transmission of the car - this was done for no joke 5 minutes straight! Clearly these ppl think it's a game to tow people's cars. NO ONE HAS THE RIGHT TO DESTROY OR INFLICT HARM ON ANOTHERS PROPERTY! read more

If I could give them 0 stars I would. Absolutely horrible service. Rude. I asked for the drivers eta they said he would call me, I waited 20 minutes with no call so I called them back and they told me that the service had been canceled and I had to contact my roadside assistance. Unbelievable, this is all after waiting 8 hours!!!! Disgusting excuse of a business. read more

This is the worst tow company ever. Scheduled pick for my truck 2 days in advance on Friday for Sunday pick up between 11-12pm in West Palm Beach area. . Finally got a text message from the driver Ivan, or thats what he said his name was at 2:08. He finally arrived at 2:30pm. When he arrived he didnt speak any English and through goggle translate told me he was told he wasnt going to take my truck and to call AAA, and then drove off and left without any explanation. I dont understand how this company is in business still. Absolutely unprofessional and rude. read more

I wouldn't wish Alpine Towing to my worst enemy. I had them tow my car from my yard to keep it at their lot because my wheel was stolen. While it was there, they lost my keys, damaged my bumper and stole the lug nuts from inside my car. They took no accountability and never called me back after multiple attempts. I wish mercy on anyone who has to deal with them. They just don't give a crap, it's a tow company they don't care at all about business. Once you hear them on the phone, their tone alone will let you know what you're dealing with. Crooks. read more

My car had to be towed yesterday on I-95. I have a tesla and this company is very familiar with electric cars. Moses was the tow truck driver he was awesome, he was caring for my safety. He handled my car with care. Very professional company. Do not hesitate to call this company if you need towing services. Keep up the good work. ***** read more

horrible servicio lo peor de miami! horrible la empleada del service desk y mala educada!

The fact I had to even LEAVE 1 STAR is ridiculous! I hate this place with a passion. My boyfriend got towed from my house because we forgot to create his visitor pass for the night and we go there to pick up the car and his dad's name is on the car so they wouldn't let us get it. We show that it's his car and that it's his dad who owns it, and they still don't care. They have such lack of customer service, lack of care, outdated rules, such a ghetto place overall with nasty people. read more

waited 5 1/2 hours for a triple A tow from alpine. Driver never showed and never called! I would have been waiting for an eternity.. they were never going to come. I live in Fort Myers in a bustling city, not the boondocks. Worst business ever!!!! You'd have better luck waiting for Santa to come down your chimney! read more

Horrible customer service. No communication and wait could be a whole day to get your car picked

the service I received this morning from Benny #139 was amazing. my car battery died and he took the time to explain to me what the issue might be. He suggested options for me and made sure I was well taken care of. Thanks Benny For your phenomenal service! read more

Honestly ridiculous. We parked in a parking spot right behind city place, and it didn't show anything about it behind ilegal parking. Our car got towed away. We had to walk around, and LOOK for a sign to find out where to go to retrieve the car. If you have to look that hard then I'm sorry but that's negligence in their part. Apparently no one from the towing company can come out and say who it was that ask for the car to be towed RIGHT AS WE WERE GOING TO GET IT BACK. I'm furious. Alpine Towing inc wasn't helpful AT ALL in helping us locate who to call. So here I am. I'm Yelp hoping someone will come and help us right this wrong. read more

Dont bother with this one. My community had "called" for this car to be towed from its parking lot at 1:00am in the morning wrongfully. We go to pick it up, and I cough up $172. Okay. I go to start the car and drive off and not only is it on damn near on E, my vehicle is stuck on park. Then not only that, but the car is scratched and dirty. They claim they had no cause for the issues even tho my car was running FINE before I towed it. The story is long but after being lied to that their "mechanic" will look at it. My car endured further damages that had to be fixed with someone I personally know. They didn't pay a dime or offer any compensation. The "boss" is a liar and his underlings are idiotic. Please don't go with this one. EVER! read more

The driver was courteous but the overall experience was horrible. I had a flat tire and waited more than 4 hours for my car to get towed. I kept calling and my call was either ignored or I was told that the driver was "15 minutes away". Several times, I was ready to cancel but was assured that the driver was on his way but this was not true. I would not recommend their services. read more

How are you gonna charge 300 to tow a Tesla 2.5 miles?!?! Unprofessional. I used to refer these people to my clients all the time but now, they lost a lot of work. read more

This is the most unprofessional towing company I ever dealt with.Everyone was so rude to the driver who said his name was "Fernando" to the manger who said her name was "Keira" (I believe that they gave fake names). The manger said "I can get the business" just because i was asking questions, at that point i just felt very unsafe and threatened. They do not care about the customers at all. I WOULD NEVER RECOMMEND THIS TOWING COMPANY TO ANYONE. read more

this is the worst towing company known to man. they towed my car & i went to go get it back with all the correct information & they refused to give me my car back, i was so polite simply because i believe everyone deserves to be treated that way yet the "lady" at the window was disgusting, rude, nasty attitude, gave no respect when it was given to her. everyone behind the window was just as disgusting. one even flat out refused to service me. these people deserve to get fired, and I genuinely hope they get the karma that's coming for them. Miserable people with miserable lives. read more

They are the absolute worse! I made a call through AAA and they said they came to the car and my boyfriend was sleep when he's been on the phone with me and AAA the whole time because he's stranded on I95 and they go and cancel the tow and then try to charge $95 to hook up the car when I have towing service if I could rate them a -0 I would and I have to call from 2 different phones just to t get through after being on hold for over 20mins. Thanks but no thanks I will put this company on my do not use list! read more

Alpine Towing seems to be the official tow truck for the City of Doral. We had a pickup fire. Total loss without insurance. Fine there. Not only the Police indicated we couldn't use our own towing but theirs. VIN couldn't be identified so they couldn't register our towing. 2 weeks later we get the bill for $817. That is for a total loss. We show up and can't negotiate anything. Cash only and the ATM did not work. What a money rolling scheme. They don't take Zelle. Cash or debit cards only. Not only do they stiff you for make you feel like they granted you a big favor. Good luck if you get towed by these fellows. read more

worst service ever! workers need to find a new job since they're so miserable. they had attitudes the moment I stepped foot in the establishment. i don't recommend this place read more

worst service ever!! rude to customer, when you call they do t answer!! I had placed via GEICO a roadside service assistance and they put my service with this awful company!! when I finally was able to talk to customer service because they do t pick up the phones i was told tey couldn't find my service call mind you I had a message stating ALPINE and an ETA I had initially received a call from them to confirm and two hours later there's nothing in the system for me and that's it, call GEICO as if they did not care.. DO NOT USE THEM!! read more

My jet ski was towed from my appartment and I went there right away to pick it up and they tried to charge me $395 for a trailer with a jet ski on it . After saying I don't have they dropped it to $295. I agreed and we showed them a title for the jetskis but they still didn't want to give us the jet ski they towed . So I had to wait the next morning to call dmv to verify what they are saying about the trailer . I called and they said any trailer less than 2000 pounds don't need a title . I went there to show them what the Florida law states with my bill of sale of the trailer but they still said no . The manger is trying to keep my jet ski so is better I go find a title which clearly says I don't need one . After the back and forth one guy came out and said the manger said now I owe them $345 and an extra $250 in cash before they will give it to me . I paid the $345 and they gave me a receipt of it and took an additional 250 in cash without giving me any receipt. Which clearly told me they are thieves. Stop stealing from people . The guy that took my 250 will never have peace in life . read more

HATEFUL establishment. Absolutely hateful. I used Verizon's Roadside Assistance to request a tow to my auto repair shop due to a bad starter. The driver ended up not being able to tow me because I was in a parallel parking spot. I called the office to see if there was another truck that could pull me out of a parallel parking spot, and the woman was rude, hateful, yelled at me, talked over me, told me I need to "do a better job of listening" and that I wasted the other driver's time. Just like many other people have stated, if I could give it 0 stars, I would. read more

This is a TERRIBLE company. My roadside assistance company contacted them to get my vehicle towed. After reassuring they would arrive at 8am I received a phone call that a diver was 5mins away. The driver never showed up he also ignored all my phone calls. I called the dispatcher and they confirmed the vehicle was picked up but it never was. The following day my Insurance company told me they could not find my vehicle and called alpine towing agin to tow my vehicle and once again no one ever showed and I never received any notification. This company lacks professionalism and I would never recommend them to anyone. They were not there in my time in need nor did they do anything at all to there and rectify the situation. This was completely unacceptable. I only gave one star because I couldn't submit my review without putting a start however they deserve zero stars. read more

They made me wait 6 hours. The tow guy calls me and tells me he will be there in 20 minutes i never hear from them AGAIN. They told my insurance company that the driver took a pic of my car and said it was in an express lane. There are no express lanes on the 836 MDX expressway. They canceled the call and lied over the phone do not trust or do business with these people read more

Javier and Tony were our tow truck drivers when are 45' motorhome became disabled. They were very friendly and professional. They got us home safe and sound! read more

These people are crap! Come and tow my car from in front of my house in the middle of COVID19 pandemic because a tire was touching the grass. When I called to find out why my car was towed he cursed at me and told asked me if I wanted the Fu**ing address. I said wow really that's how you talk to people and he said no this is and hung up on my face. When I got there to pick up the car he tried to make every reason on why I couldn't pick up my car he said my tag was expired I showed him the online payment that was made over two weeks ago and explained to him I have not received it in the mail and due to the virus I wasn't able to go to the physical location because they were closed so he tells me he was going to have to charge me $20 a day until I pick up the car unless I have the title so luckily my son was home and was able to take a picture of the title so I can provide it to him at that point he says I have to email it to him smh. So I email it to him. I ask how long will it take for him to bring me my car. He replies with wow you sound frustrated so I looked at him with a face that I wanted to slap him and I tell him yes I'm frustrated with you and this whole situation so he tells me well that's your problem if you want your car you have to deal with it and if you don't you can suck my di** I stood there frozen in my step. He's lucky he was a man because if he would've been a woman I would've dragged her face open down that street. That's probably why the chick only poked her head out the door because she knew there was going to be a problem if she came outside. This place should be closed down permanently! Classless Rude and disrespectful! Fernando your a POS!!! read more

Alpine Towing, Inc. has zero integrity or morals. This is a very shady company who just wants to obtain every penny they can. Poor business practice. My vehicle was towed from my property in the Keys and taken to their lot in Miami. I paid the necessary fees to have my vehicle released and Alpine Towing was to deliver my vehicle back to the Keys. They delivered by vehicle on 02/25/2020 at ~10pm. I paid the $400 for the delivery charge. I noticed that my tags were not on the vehicle. I questioned the driver and he called his office. They gave me 3 options: 1) go up to Miami and pick it up 2.) Report it missing to the DMV 3) they will overnight it. I opted to have it overnighted as Miami is 3hrs away from me and the DMV is also a far drive. The driver informed me to call their office in the morning during office hours to get that taken care of. I also noticed that my vehicle had zero gas upon return of the car (it was more than half full when they towed it on 02/19/2020 at ~3am.) I gave their office a call the following morning and spoke to the owner, he stated that he would have it FedEx at no charge as it was an oversight on their part. He said that he would call me back with a confirmation. I waited all day 02/26/2020, when I didn't receive a call back, I gave them a call at 4:00pm. The lady who answered the phone knew about the situation but had no information. She just told me that the owner isn't in and he will call me back. They close at 4:30pm. I called them back the following day 02/27/2020 and I got the same response. Finally, I attempted to send them an email and the email address on their website was invalid, so I left them an HONEST review on google. I called them back the following day and the lady who answered gave me the owner's number (Andy) and told me that I needed to call him. I gave him a call around 10-11am and asked the status of my tags. He stated that I must pick it up or pay to have it overnighted. I told him that that was not the initial agreement, he told me that he would over night it no charge as it was an oversight on their part. He replied "This is false", again, I told him that this was all due to their negligence. He responded "File a report or write a bad review like you did on google." Alpine Towing has zero integrity or morals. They do NOT value service or do what is necessary to rectify a situation even after the fault is their own. They get upset when you expose them and then change their minds because you hurt their feelings. Shady company that needs to be shut down. Also, when they initially towed my vehicle there was more than a half tank of gas, when they delivered it, it was empty with the gas light on. They told me that its because they are constantly driving vehicles around their lot to move them...how big is their lot that my car is bone dry? read more

Alpine towing ( contacted through Geico )today 09/30/2022 took more than 2 hours to call and say they do not allow passangers in their trucks, meaning they will take your car but not you ( my car had a blown up tire on the highway ). But they had accepted the call from Geico showing there would be a passanger, and they made me wait for more than 2 hours, needless to say I cancelled the call and requested Geico to send another company. Stay away from them if you need to go with your vehicle. Furthermore, when I asked why they dont take passengers, they were rude and said clients abuse by riding in their trucks, really Alpine? We the clients are your BOSS, you should know better. read more

Worst towing company I have ever had the misfortune of dealing with if you have AAA do NOT let them use this company their incompetence is overwhelming. Save yourself the aggravation and use anyone else read more

Be aware please! They towed the car, they vandalized it, opened with no key took everything from inside -cash, credit cards, expensive tennis equipment. This is not the end- they put rest of belongings in a trash bag! What?????? So somebody unlocked the car, broke in and stole all the valuables while car was in their parking for the less than 24 hours. Have you seen towing company doing that? Me never! Well we are coming back with police today to that place. read more

el peor servicio, si tienen otra opción, cojanla y no utilicen a esta empresa, no te dan información, estuve mas de 3 horas esperándolos y cada hora me llegaba un mensaje de que en una hora me recogían, finalmente el seguro me consiguió otra empresa y en 30 minutos me recogieron mi carro. read more

the worst company that I have ever known for towing, damage my window, broken parts inside vehicle and sinc then my AC don't work read more

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I use Audi towing service and they use Alpine Towing as a subcontractor. Worst experience ever! No picking the phone, hours and hours of waiting, I hope that the business owner is reading the reviews and will take it in consideration. You can not continue doing business like that! read more

LACK INTEGRITY! Idk why they removed my comment but these people are (in my experience) not tolerant of people of the darker skin tones. I was the first to call them out of the people who got their cars towed. I called and called and called and every time they said my car was next. I should have been the first one since I was first to call (and i know this for a fact because I told people who to call as they showed up) My car was the LAST ONE DELIVERED. I waited over an hour. Some people who called after me waited 10-15mins..... Coincidence? Coincidence that they removed my comment calling them out too? I doubt it but anything is possible. read more

The woman working there is extremely rude and a compulsive liar. They were illegally holding a car even though Florida has a 30 day grace period for expired tags before they had a chance to be renewed, which the police confirmed that they cannot do. When on the phone she continued to refuse to allow the car to be taken saying "ok bet" when told the police would be called and that they are aware of the situation. Nasty and money hungry woman, very disgusting people work here. read more

Terrible shit birds. They will try to overcharge your card when you pick up your car. Be careful of these scammers.

Had a great experience with Alpine Towing yesterday (August 20, 2020). Had car troubles and got a tow via Geico roadside assistance. Arrived within the estimated time. Ben was very courteous and professional while loading the car. When confirming the drop off location, he gave us advice to go to a mechanic rather than a tire place we originally set. Upon arrival to the mechanic, he offloaded the car with care and drove it to the nearest spot. Would recommend to anyone who needs a tow. read more

Alpine Towing - Car being towed - Towing Near Me - Miami, Florida

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