Professional and timely businesses with the right price and quality that I would expect

While this company was quick to get me an estimate for a frame-less shower enclosure for my master bath and installed it as promised, the factory applied Enduroshield, which cost a good deal extra, is COMPLETELY USELESS. My shower doors in the guest room from Home Depot are better at avoiding water stain buildup and was much less expensive! I have called several times to discuss this with Alpine Glass. They sent the installer out who looked at the glass and had nothing to offer. Told me I had to squeegee after every use and wipe down with a cloth. Well hell, I could do that WITHOUT Enduroshield! I have been to the Enduroshiled website which clearly shows the water sheating off. Not mine, after one shower - boom, white dots everywhere! There is no way this glass has Enduroshield but I know I paid for it! read more

Dishonest and downright frightening. If I could give a zero I would. We have 5 cameras both inside and outside of house. We live out of state and my husband had been there the night before they arrived. All cameras and Wi-Fi working fine. We watched the 5 guys arrive, walk into the wrong garage (that's fine. There are 2) -please note the garages are all on one level. We then watched the guys enter our home, and literally start walking through it checking it out. There was absolutely NO REASON for them to go downstairs. They went downstairs and once they started towards our bedrooms we alerted them through the microphone to immediately leave the house and they had no business there. Imagine watching 5 strangers walking around your home looking around at our pictures, etc. Next thing we know, all our Wi-Fi was off and cameras were off. Hmmm. Way too coincidental. Alpine Glass first response was that Wi-Fi goes out all the time. I'm not buying it. We literally had to call the deputy and treat it as a burglary. My biggest problem with this - we contacted Alpine Glass at least twice and explained what was going on. The supervisor was off site and his Wi-Fi was sketchy. Okay, that's fine. However, when you receive a note that you have customers so freaked out that they have called the police, and you still don't even contact the customer to reassure, etc, then this is absolutely the worst customer service ever. We aren't sure if our house has been cased, but we are having to redo our entire alarm system, change all codes, etc. We are still deciding whether to press charges. Honestly, absolutely disgusted by this. read more

Alpine Glass has been slow to respond and deliver in the past, so my GC and I talked about going to Denver for our glass shower door but decided to give them one more chance. This time working with them was even worse: they charged my card without informing me, they delivered the glass late, then it did not fit, then they had ordered the wrong hinges. I still am waiting for a call back after leaving 2 messages. I WILL NEVER USE THEM AGAIN. read more

I am surprised by the negative reviews! I have worked with Alpine glass several times and they have always done great work for the fairest price I have found in the valley. I always use them for my clients and myself. No issues - prompt courteous and helpful customer service too. read more

Took 5 visits from Alpine to get the glass replaced in two of my windows in my home. Even though they came to view the windows and measure initially, one of the windows they were ordered was the incorrect size/type at the first installation visit. They didn't have the proper staff or scaffolding on another visit, and had to leave and return. Then the staff left four giant black marks on my white walls where they placed their dirty ladders directly on my interior walls, which I pointed out to them. Then they accidentally broke the second window while trying to install it and had to reorder. When they reordered, it was the wrong type AGAIN and required a return visit. Although the installers promised to come back to clean the walls, they never did and Alpine has ignored at least three messages I left to discuss the damage they caused. To top it off, they charged my credit card for the "final" cost in an amount greater than initially agreed upon and without informing me first. I usually don't post negative reviews, and wouldn't have in this instance if someone had answered the phone or returned my multiple messages to discuss these issues. read more