This is the worst experience I have ever had. The dealership did not work with me they changed the prices on the vehicle they changed the prices on my payment I do not recommend them at all stay away from this place!!!!!! ZERO STARS read more

Customer service at its worst. We were contacted for service on 2 recalls. Traveled 100 miles and told we were never scheduled. The service department was double booked and it would take 72 hours for the service. Not our first incident with this dealership. Do not buy anything at this location. read more

Left high and dry. Me and my fiance bought a 2021 Nissan rogue for our Family end of July 2024 and purchased a 4,800$ warranty from Alpine ford. When the vehicle was purchased it had a check engine light and a cracked windshield that Alpine Ford said they would fix as incentive to buy the vehicle. I live in Co Springs and have taken off work and came to the dealership 3 separate times for scheduled appts just to be told the right salesperson isn't in and nothing can be done. They would say "go home and call a phone number to schedule another appt" just to come back in for nothing. We recently discovered our salesman who handled our paperwork never submitted our warranty into their database. It took months to find this out. It is now December 2024 I have called and requested a conversation with the general manager multiple times. No phone call, no apology, nothing has been done. Our warranty and their promises have not been honored. We feel like we've been stolen from and will be contacting the appropriate resources for compensation. Save yourself some time and money and go somewhere with integrity read more

Can't say anything about the Sales department however I could go on and on about the service department. Truck was towed to the shop around noon and they said they'd do a diagnostic right away. 6 hours later they said the mechanic wasn't good at communicating and left for the day and it would get taken care of the next day. The next day they did the diagnostic and said it was an issue with the tire sensor. They fixed it and sent the truck out the door. 3 miles later the truck shut off and had to be towed back to the shop. The next day they said another tire sensor needed to be changed. They changed it and sent the truck out the door again. This time the truck was less than .5 mile before it shut off. $1400 later and still not a working truck or exact answer on what is wrong with it. Not ever taking a vehicle back to this dealership again. read more

My Opinion based on my experience with Alpine Ford Service Department (AFSD) of Pueblo, CO is: "Run Like Hell from AFSD". If I could give them a 0 (zero) rating I would. My 2017 SD F250 4X4 Crew Cab Lariat 6.2L V-8 (Truck) broke down in Walsenburg, CO when I was towing a new travel trailer from Henderson, CO to Hondo, TX. My Truck was originally towed to J.M. Tire, Inc (JMTI) in Walsenburg, CO. They diagnosed that my Truck's fuel pump was not getting any power. JMTI said my Truck had a bad fuel pump relay and a new Fuse Box and Wire Assembly was needed because the fuel pump relay is integrated into it. JMTI ordered the part from Alpine Ford Parts Department, Pueblo, CO. After JMTI got the part they told me they didn't have the tools and equipment to install the part. JMTI told me I would have to take my Truck to a Ford Dealer. So I had my Truck towed to AFSD-A Really Bad Mistake!!!. I told the AFSD of JMTI's diagnosis, which they completely ignored. AFSD's diagnosis was my Truck had a bad fuel pump. AFSD charged me over $2,000 to install the new fuel pump. Guess what, AFSD contacted me saying they had bad news and the installation of the new fuel pump didn't fix my Truck (which they should have realized based upon JMTI's diagnosis & the fact that most fuel pumps last around 100,000 miles and my Truck had only 45,310 miles on it when it broke down). Then, AFSD told me my Fuel Pump Relay was bad and my Fuse Box & Wire Assembly had to be replaced-DUH. Finally on 5/6/2024 AFSD contacted me that my truck was fixed and ready for pickup (they had my Truck for a total of 29 days). They told me they had test driven my truck and everything was OK. My Truck has an after market Kelderman 4-Link Air Ride Suspension System-this system replaces the factory suspension system. On my drive back from AFSD to Walsenburg, CO I discovered my Kelderman Air Ride Suspension was not working and completely disabled. I new AFSD had screwed it up & I didn't want them to work on my Truck again. So I looked for a local Kelderman Dealer. It was my lucky day when I found KC Truck Performance Center of Colorado Springs-owner Kevin. Kevin in a very short time had my Kelderman Air Ride Suspension System fixed and working as it should. So, when AFSD worked on my Truck they cut/snipped the power line to the Kelderman Air Ride Suspension System and intentionally didn't reconnect it and didn't even bother to tell me. I was lucky that my Kelderman Air Ride Suspension System wasn't permanently damaged, since I had to drive a total of 248 miles before I got it working properly again. I had to waste 5 1/2 hours of my own time and drive 196 miles to get the Kelderman Air Ride Suspension System working again. After I got back to Hondo, TX, I also discovered that when AFSD worked on my Truck they also cut/snipped a wire that supplied continuous 12 volt power to my Trucks auxiliary braking system when I tow my Truck behind my motorhome. Again, AFSD intentionally didn't reconnect this cut/snipped wire when they completed their work on my Truck and didn't bother to tell me. I had to waste 5 hours of my own time to find the cut/snipped wire and get it reconnect to 12 volt power. As a summary, following are all the things AFSD screwed up: 1) AFSD recorded my Truck as a "King Ranch" when in fact it is a "Lariat", 2) AFSD recorded my Truck's "Mileage In" as 72922 when the correct mileage was 45,310, 3) AFSD misdiagnosed the problem with my Truck as a bad fuel pump and charged me over $2,000 for something I didn't need. 4) AFSD intentionally disabled my Truck's Kelderman Air Ride Suspension System when working on my Truck and didn't enable this system again when completing the work on my Truck-plus AFSD never told me, 5) AFSD intentionally disabled the continuous 12 volt power supply to my Trucks auxiliary braking system and didn't enable this system again when completing the work on my Truck-plus AFSD never told me. I paid AFSD a total of $5,547.59 and in addition I purchased the Fuse Box & Wire Assembly myself for $1,271.95 for a total of $6,819.54. I contacted AFSD's Service Director twice by text message in an attempt to get compensation for their misdiagnosis & other problems they intentionally created. I never got a response from the Service Director. I contacted AFSD's General Manager three times by email in an attempt to get compensation for their misdiagnosis & other problems they intentionally created. I never got a response from the General Manager. read more

I just recently drove my 18' GT pp1 M6 to work (no issues) and by the end of my work day I got P0015 & P0017 (bank b) + multiple misfire codes on cylinders 3, 4, 5, and 6. The car has 25979 miles on the odometer and all oil changes were done every 3500 miles with only 91 in the car. I'm the original owner and have used 5w20 for all oil changes with Motorcraft products. Wasn't hard on the motor for the first 5k miles and did a basic break-in to ensure longevity (first owner). Rarely hard on the car but have had some fun in it, but nothing recently since its been cold and the tires suck in cold weather. The car was towed to Alpine where I bought it from in 2018 (under powertrain warranty) and the engine tech said the engine had "gunk" in the VCT solenoid which had to be cleaned out and after 3 days and $400 the car is back and runs fine again. No real discussion with the tech on recommendations eg. what oil to use since the car had really low miles and was packed with gunk that could otherwise cause engine damage. No parts were replaced and a computer flash seemed to fix the car with some sort of cleaning to the solenoid which wasn't explained very well in either the invoice, the service writer, or the tech. Once I got the car back I realized the paint was scratched in several places on the exterior paint. Two months ago a 9 hour paint correction and ceramic coating was installed which now has to be redone due to the scratches embedded in the paint in several locations. I also at that time decided to check the oil of the car and found the engine cover was not installed properly with the fasteners installed from the factory. I have tried to reach out to the service manger and a service writer to locate the fasteners with no luck nor a callback (I was initially hung up on when I called service). I have bought 2 cars in the last 3 years from this dealership having an extremely mixed/poor experience. Frankly, I'm tired and disappointed to see this level of service and I can only imagine many other customers are treated just as I am or even more poorly. And I guess the most they did to make it right was my car drives again and the turn around of 3 days. I also want to mention that I have in no way been unruly to the staff in person nor over the phone as I'm very understanding at how busy Alpine ford was at the time I took my vehicle. read more

I bought a car from Joshua Butts and I must say, he is the most reliable, honest, trustworthy, and nerdy cars sales person I've ever met. I really enjoyed my experience read more

I am a military member PCsing from overseas. I purchased a 2008 Mazda3i from Alpine, Ford on 10Aug22: 160,185 miles - $5,000 plus paper work/tax ($6,000). It was a steep price, but I trusted the brand and the seller. I was wrong. On 19Sept22 I was driving on the highway when the car lost all power. I was stuck between the railing on one side and a semi on the other. I was able to slow down and get behind the semi before losing all momentum. I maneuvered the vehicle to an exit. Shaken, I said a prayer and calmed myself before calling a tow truck. After waiting on the side of the road for 2 very hot hours, I left the car at a repair shop: Mueller's Auto Inc. The next morning, Mueller's told me that the engine in the Mazda did not have any "suction" and would need to be replaced entirely. They quoted ~ $5,000. I had assumed that the repair would be minor. I believed that Alpine Ford inspected/repaired used vehicles before they sold them. I had never had this issue when purchasing from a dealership. In a panic, I headed to Alpine Ford. I asked the sales rep what to do. He told me that what happened to me and my car was not their problem. He said that the car was sold "as is" and whatever consequence was my problem. Shocked, I could not believe they would do this when I trusted them and the Ford brand. Another sales representative confirmed. The first sales person said the "Mazda" did not "pass inspection" and said several times "you knew this at the time of purchase". My mouth dropped. I spoke to a manager named "Cody". He insisted that the car had passed inspection and acted shocked by what Mueller's had told me. He said that based on Alpine Ford's inspection, there was no such issue - likely Mueller's Auto Inc was lying/attempting to steal by pretending the vehicle had an issue it did not. He said I should get a second opinion. I had heard that Mueller Auto Inc was a very reliable, but I was new to the area. I told Cody I would like Alpine Ford give me a second opinion since Cody did not trust Mueller's and I didn't want anyone to have any doubts of the severity of the problem. Cody agreed. However, he cautioned that there was a "months wait" based on the workload of his crew. He advised me to take the vehicle elsewhere. When I went to the repair team, they told me that they would get the car back to me "next week". On 05Oct22 I received a call from the repair team. They repeated what Mueller's Auto Inc had told me...quoted $4008. A used engine from a junk yard: 150,000 miles. Horrified. I spoke to the GM that day. He basically repeated the sales rep. The car was sold "as is". He said something to the effect of: 3 or 4 thousand...Could run for ten minutes, could run for ten years. He told me that he would not pay $4008 to repair. I said, "It can't be your policy to sell broken vehicles to unsuspecting customers!" The GM told me, Alpine Ford doesn't inspect/repair the vehicles they sell at "that price". He said they do a "Safety Inspection"...he described it as checking tires and breaks. I was stunned. He told me that they could do an interest free payment plan if I wanted to repair the vehicle for $4008...or that they could treat the Mazda as a trade in. Shattered. How could I purchase another vehicle from a company that treated my life and money with so little regard? Ultimately, I attempted to recoup some of the value of the vehicle via a trade in. What a nightmare. Thankfully this new vehicle had a Carfax listing in explicit detail. I trust Carfax...so took the risk. I pray I made the right decision. Don't be like me. Do not purchase a car from Alpine Ford. Please. Did the vehicle pass basic safety inspection? I don't know? I don't know what to believe...nor who in their company is telling the truth. Even if you are blessed enough to live through the experience like me, you may get stuck with a broken vehicle. Do not trust them. read more