Exactly service on time Respect good price…read more My car was broke down on the pump good time frame and he talked to me with respect and good price I would call him if my car was broke down again

Sold a "junk" car to "Rafa". They didn't show the first day, and it was a few days later we called…read moreagain, they came right out. Oh they were oh so impressed with this "junk" car, but would only give us the standard 350$ (might be less, my partner told me 350). Well, it's been a month or so since that tow away, (the vehicle ran well, just not reliable), and we've received a notice for renewal of tabs AND A TICKET!! SERIOUSLY!!! From the TACOMA POLICE! We did NOT sell this in Tacoma, did not sell it as a driver, did NOT DRIVE THIS VEHICLE IN TACOMA...EVER

I called Fircrest Towing which I have used in the past, but, alas they are under new management. I…read moreneeded a jumpstart, was quoted a price and was asked if I would be paying in cash or credit. I stated credit. The driver promptly arrived and gave me the pricing and asked if I would be using cash. I said "no", I told the office I would be paying by credit card. Driver said he had been given the wrong payment instruction or do I have Zelle then contacted the office. I was asked if I had the card and told them no I would have to go in to my house to get it. Driver told me I would have to use it over his phone, I asked about a receipt and was told it would be emailed me. I was very skeptical because this is not how the previous owners handled transactions. I told the driver I was not comfortable with this and I would call someone else. He still had the office on the phone and they began yelling at me that why would I call another company since they were there, but I did not like how this monetary exchange was going to take place. Office continued to yell over the phone saying they were going to charge me for coming out. I just walked away and went into my house.

Fircrest Towing was dispatched by AAA. Rachel arrived and was really professional and had the car…read moreloaded onto her deck truck in less than 15 minutes. She is an absolute rockstar. Will call Fircrest in the future for any roadside needs I may have. Thanks and great job!

Bro Dillon came through. I've dealt with towing drivers before, and had some bad experiences, but…read moreDillon had the most respectful attitude and displayed awesome customer service. I would definitely recommend Puyallup Towing Inc. to anyone who is looking for an awesome experience with needing a tow and great customer service. Thank you Dillon for taking care of our towing needs!

The lady that answers the phone is rude as fuck I wanted to stop by and speak to the business owner…read moreabout something that happened with my vehicle and the lady said no you can't stop by do not go here. Their prices are high. And the person that answers the phone she is rude as hell. Please save your money and go elsewhere. I will not give them another dime.

The tow truck driver my daughter and I had today was amazing (I think his name might have been Kyle…read moregoing by the other reviews) and so kind during a very difficult and emotional time for her when she got into an accident and needed a tow home. Quality service is an understatement, he was so careful loading her car up all while reassuring her it could be fixed and even gave her the names of businesses near us that would give her a fair price. If we ever need another tow we're definitely using Edgewood Towing & Recovery!!

Prompt, pleasant, professional and super easy to work with. Towed my 2024 pickup to Auburn Chevy…read moreyesterday when it wouldn't start. Fair price too! Thanks Kyle. Steve

We have been needing lots of towing this month due to my Land Rover completely breaking down and…read moreneeding second opinions for repairs. We were referred to Chris from another towing company we used that was not available to do our towing. Chris was very nice and responsive. Price was in our budget and doable for anyone. So glad he came highly recommended by another towing company. Will be saving their number to use again if ever needed. Thanks Chris for the help and for being so nice and easy to work with.

Our rental car got a flat tire and McDaniels was sent to tow the car for us. It did take awhile…read morebut we were in the middle of nowhere. The driver was great and waited until our Uber picked us up to leave so we wouldn't be stranded.

I requested a tow from Tacoma to Kent. Price was more than reasonable. They were quick to respond…read moreto questions in a professional manner. They let me know once they dropped off my vehicle and emailed me the invoice. I will definitely recommend them to friends and family.

Our 2026 Dodge Durango had the transmission go out on the freeway. We had it tow to our home by…read moreour insurance. We had to have it towed to the Dodge dealership to be repaired. We called last night and asked to set up a tow for 9:00 am this morning. The driver was here at 8:58 am ready to hook up our suv and get it to the dealership. He was careful, speedy, and really polite. The driver met us at the dealership and it was the easiest tow we have ever had despite the transmission being uncooperative. The price we were charged to get it to the shop was excellent despite it being a tough job. I would highly recommend Fitz!

Warning: Deceptive Business Practices I am sharing this…read moreexperience to protect others from what happened to me with this tow company. A vehicle I owned was towed and impounded. When I contacted the company to retrieve it, they demanded $750 in impound fees. I paid the full amount they requested. Despite accepting my payment, they refused to release the vehicle, citing a title issue. What they failed to disclose before accepting my money was that they would not release the car regardless of payment. This is fundamentally deceptive. They had two honest options -- accept payment and release the vehicle, or refuse payment upfront. Instead they chose a third option that benefited only them -- they took my money and kept the car. This practice may violate Washington State consumer protection laws and UTC tow company regulations. If you are dealing with this company, I strongly recommend: * Getting everything in writing before paying anything * Asking explicitly whether they will release your vehicle before handing over any money * Contacting the Washington UTC at utc.wa.gov if you experience similar treatment I wish someone had warned me. I hope this review saves someone else from losing both their vehicle and their money.

Arrived very fast service was good they really took care to load my lowered car onto the flatbedread more

Best, most reliable, timely and capable tow service you're likely to find anywhere. Great for…read moreroadside rescue, but also my go-to service for specialty vehicles and classic cars - where extra care, quality and attention to detail really count. Jason, in particular, is a top-tier professional.