Great customer service this place should be SEVEN STARS on yelp little expensive but great scooters

I ordered my Hiboy max pros solid tire on 22nd April where it was supposed to be delivered within a week now it's almost about to be a month but no sign of hope. The tracking number it still shows it's stuck in cali. I emailed them about the situation, no response. When I contacted them they didn't received my phone call after trying for 2 to 3 consecutive days , finally when they pickup they don't know what happened to my shipment they literally got no clue where it is. Such an unprofessional way to handle customers, it felt like I'm the one who's at fault, seriously !!!. No explanation of the situation, no responsibility and in the middle of that I lost $52 out of nothing. This company put on the website the products are non refundable, then what about the products you people didn't delivered to the customers which they paid for ? If it's still a no I'm doing a fraud claim. read more

The pink haired girl at the desk was zero help. There was no tech in to look at my sons scooter and wanted to charge me $30 to just leave it. She could not answer basic questions and when I answered in simple language she still had a dazed look. She spoke rudely to my other children. I left and told my son we were never coming back. We actually bought the scooter from them 2 years ago. ZERO service!! We took it to a bike shop (Steven's) and they tightened 2 screws and did not charge us at all. They were very kind and actually practiced customer service. ALPHA PRO SCOOTER SUCKS!!!! read more

Incredibly disappointed with this shop. They canceled my order for absolutely no reason and have completely ghosted me. It has been days and I still haven't received my refund, and their customer service is entirely unresponsive. Do not buy from them unless you want your money held hostage. Completely unacceptable business practices. read more

Taking forever to get a tire. Tracking is impenetrable. No body answers the phone . Paid dearly for the tire. Don't recommend this outfit if you would like timely service read more

The service here is horrible. Took my son to get his tire fixed and the young lady didn't seem to know anything about the products it needed. Took them 2 weeks to fix, noticed the tire was slightly deflated upon pickup so thought it just needed to be aired up a bit. Tire didn't last my son more than a week before it deflated again and got a puncture. Went back to get it corrected just to find the store locked up at 1pm When it was stated to be open from 11am-5pm on Tuesday. Four other customers were there waiting outside just as confused as we were just to find out they opened the shop but closed within the hour to go to Dinkey Creek for the day when customers were there to pick up equipment that day. I live halfway across Fresno and it takes a good 20-25 minutes to drive there. One of the other customers was upset because he drove from an hour away. I'll find somewhere else or learn myself on how to fix his scooter. If you're going to run a business then run a business! read more

horrible website has been a month since I ordered no emails horrible service emailed and wrote on instagram various times no reply or automatic reply I don't know if I will even get my order read more

placed order May 9th for an item that sounded like they had in stock, and after several messages & Emails I still haven't received any updates as to where it is or if I'll even receive it, today is June 2nd still no response, still no tracking info available, Customer service is non existent with this company, They may have canceled my order because I've questioned them about it but who knows, They got my $200, I'll let it go a little longer and see what happens, all I want is honest answers, tell customers its gonna take forever to get an order if that's the case and not the 5-7 days like my order said, If they would respond in a professional manner i wouldn't be so pissed about it, Don't leave paying customers and or potential repeat customers hangin, not good business etiquette read more

Alpha Pro Scooters has zero customer service. I ordered two tires from them and only received one. for 3 days now I've been trying to contact them. Their phone numbers don't work, the chat option on their site does not work, and they do not respond to 3 days worth of emails. DO NOT ORDER from them. read more

Brought my kids scooter in for new tires (front and back) and a fender. It was riding fine just a little beat up. They replaced tires but no fender. Told me they'd give me a refund but I wanted the fender. I had to pester them repeatedly to order it. After the (tire) repair my son says the scooter is not working, now giving an error code for electrical problem. Have to take the scooter back and a diagnostic ordered. I asked them if the loose wire or electrical issue could have been caused by the front tire change out (where the motor is) "Oh no, no way!" they decry. I get the diagnostic done and, surprise surprise, I now need a new motor. At this point I'm not investing anymore money into this thing and strongly feel like I'm being taken for a ride. Go to pickup scooter and ask owner if the diagnostic can be a wash since I never got the fender which I paid for. He asks me how much I paid for the fender and claims the price changes by the week. He will only give me $30 credit and still wanted $35 for the diagnostic. One thing he said that stuck out was he was surprised I didn't just abandon the scooter. I wonder if all the upselling was just to get me to leave the scooter behind, who knows? I will never use this company again and suggest you avoid it too. read more

Customer service is horrible! My son purchased his scooter there and we decided to take it there for a back tire repair. Paid 75 bucks and it took a week to get it back. It sat for a few days and before he took it on his first ride he had to add air to the tire and it went completely flat on his ride. Called them right away but they were closed for a week. Took it back in and this time they quoted him $85 to fix. When i called in to ask why they were charging again when we felt it wasnt fixed properly the lady on the phone was very argumentative and rude did not care to listen and investigate our concerns. So i told my son to go back and pick up the scooter and we would take it somewhere else. As he went in they continued to argue with him and me on the phone and said we had to pay because they were halfway done with the repairs. How is that when last time a week for the same concern?! Upon doing the repair the guy came out and apologized saying he must not have changed the tube(as we suspected) and showed my son the tube he uses and the one that was originally in there which was very worn. Unbelievable?! So what did we pay you for the first time!?! Although he did fix it right this time i will not be taking my business back there. They need to get rid of the lady working there too shes hurting the business with her nasty attitude, and rude comments. read more

Great service and great repairs. Brought my scooters to life again. I have another repair and will head back to them soon.

Order an item on 8/2/25, requested a order status on 8/20 and the response was " Yes, we are still working on it". Sent another email on 9/13 with no response as of 9/18. Requested a refund on 9/18, at this point they stole my money. read more

They never even responded to me or gave me a quote. I was told 24 hours and it's been two weeks. I made another attempt and still nothing. So I would say due to how they neglect potential customers I'm gonna have to give them a big fat zero. read more

Would leave 0 stars if I could. I ordered custom griptape online. 2 weeks goes by, and it still hasn't shipped and they couldn't even give me a heads-up that what I ordered was out of stock. I emailed them and they were quick to respond to be fair. They shipped me another. Now the shipment failed to go through because my address was inputted incorrectly on their end (missing apartment #). Emailed to address the situation, no response. Now they ghosted me. Would not recommend buying from this business. read more

This place is a scam There is only one person in the store They get your money & then try & scam you for the rest!! read more

I'm here once every other month for a tune up yes prices are high but everything is high now a days. They do quality work.

they will not replace your innertube if something happens and they will blame you so do not go there to get any inner tube

Ordered $200 deck and $75 bars for scooter for Christmas present. I called to verify deck was in stock and they didn't have the deck in stock and said they would refund the amount for the deck, but they took the entire $277 out of my checking and haven't received tracking that order is even being processed... Have not rec'd the bar. They won't answer phone or emails. Have been trying for days. Even tried contacting on FBook and its a bot who replies to messages. I think this shop is a scam. Reported! read more

Ordered 1 set of scooter bars. 3 days after with no shipping notification I sent an inquiry email that was ignored. 2 days after another inquiry email was ignored. Finally after the 3rd inquiry I got a reply saying they were going to ship them that day and it would be another 8-11 days before I got my order. No apology or even acknowledgement of making me have to wait 2 weeks for an +$80 item. I ordered 8 parts from Rideminded the same day I placed my order with Alpha and 7 of the 8 items arrived the day Alpha finally shipped my 1 item. And when Rideminded realized they forgot a $20 headset they apologized, expedited it and threw in free griptape. That's how customer service works. read more

This place never seems to pick up the phone. I've been trying to call the store about a product online. I'm looking to buy a scooter from them for a Christmas present, but I would like to know if they can put the scooter together as I don't know how to nor do I want to - in case I end up messing it up. I want to know if they charge for those services, if they offer it. SOMEONE PICK UP DAMMIT!! read more

Their a great repair shop with fair prices I mean there's really nothing else I can say besides that this is a great shop

I called here to order parts for my buddy and I spoke with John he was very polite and helpful and knowledgeable and sent me the parts right out and was so nice and helpful I ended up ordering a electric scooter from him never met him but he assured me whole process and I got the scooter best purchase ever and let me tell you if u are looking for scooters or parts this is tbe place to go Thanks again John you rock read more

My kid has been wanting a scooter and my parents wanted to use this place to fulfill that request. unfortunately they dealt with this company who is hard to get a hold of after payment by the way. it was a frustrating experience and I suggested they get an immediate refund for the way they were ultimately treated. rude people and crappy service = horrible business. I'd suggest anywhere else to fulfill your kids gifts or anything else for that matter. read more

I placed an order of 4 items more than 2 weeks ago. I ordered a 200$ deck and some other small parts. They shipped the other 3 small parts, and the main part and the most expensive thing, they didn't. They stopped responding to my emails and calls 12 days ago. I can't even ask for a refund because they won't answer!! I even reached to their supplier to try and talk to them Still nothing So they basically scammed me of 200$ The only thing I can do now is get a refund through the bank The main point is , this store is a joke, and a scam too Do not buy from this store read more

We will always do business with Alpha for the simple fact that customer service is always spot on. Every visit is friendly and they're willing to help with any problem we've had with hardware. It's the reliable advice and quality product that keeps us buying for the family. We love when Alpha is there! read more

My son bought new, taller handlebars from Alpha Pro Scooters online, but when they arrived they didn't fit. We called and they were able to tell us we just needed a "shim" to make it work. Not only that, but they sent one to us. We are happy customers! read more

TERRIBLE experience! They charged my credit card, but never fulfilled my order after I purchased a scooter. They never communicated with me about what was going on. It took nearly 2 weeks before they agreed to give me my money back. This is what this company does...they will charge your credit card, not ship you the items you ordered, and then you'll have to fight with them to get your money back. Just a huge hassle!!! read more

Rude and disrespectful. Walked in with my son (under 10 yo) and the guy (worker/owner/?) treated us like we were stupid the entire time. I didn't need the guy to be overly cheerful but he could have at least been semi-sort of nice. Don't take your kids in there unless you're trying to give them a lesson on how NOT to behave. read more

Most disorganized business I have ever encountered. I have given this store more than one chance to get themselves together. They are never open,even when their shop hours state that they are going to be open. I ordered elbow pads for my and pre paid for them. It is now July and they never got ordered. I will be getting a refund. This business seems like it is run by a child who knows nothing about running a business. Very disappointed. Don't go here. The owner gets irritated when he has to talk with you. read more

This is an awesome local business and only place in Fresno county During the last few years my son and I shop only there With perfect customer service They got a lot of different product and best quality Thanks you for been here read more

My son loves this store every time he gets allowance he's always asking to go here . But they could have better customer service . The guy who works there is always acting like your bothering him when asking questions . read more

We had my son's Razor electric scooter in for warranty repairs shortly after purchasing the scooter. They don't answer their phone and claim they prefer to use text. Sometimes there are no employees in the shop. After two weeks of not hearing back from them, we texted (after numerous calls that went unanswered/not returned) only to be informed the "parts were on back order." Then they insisted we take the scooter back and they didn't want to do the warranty repairs. This business was recommended to us by Razor to complete the warranty repairs. They boast they are the only Razor warranty repair facility in the area (the next nearest one is in San Diego). Don't waste your time going here for any work on your electric scooter. read more

The only positive is this kid had hustle to get this shop open. That being said, his business model and ethics are a fatal flaw. Bring a notepad and calculator with you and ask him repeatedly if there are additional costs. His receipts are not itemized and he has hidden costs everywhere. He will offer to build your scooter as you go which is not a labor intensive process. What we won't tell you is he is charging you. And up the wazoo to boot. He doesn't have prices on much of anything and really got me good. I went by the online prices. That is not what he charged me. He knew I was stuck because I promised my son we would get him a custom build. So I ate well over 100 in hidden fees and unexplained costs. My son was grateful I covered the overflow but made the decision on his own we will use Alpha to size things up then order online. I am all for buy local. But, not when local shafts kids. read more

This place is an absolute joke, says they're supposed to open at 10 nobody there the door says open at 11 waited till 11:30 nobody came. No phone number to get a hold of anybody absolute joke. read more

Great place to get a Custom Scooter. I've gotten 2 scooters for my kids here. They are sturdy and safe and all around cool. Everyone is always asking my kids about their scooters. Great service!! The employees are very helpful and knowledgeable. read more

Great place to go grab all you pro scooter gear, and the employees are always trying to help and make sure you get exactly what you need, definitely going there again when I need stuff read more