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    Alpha One Total Solutions

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Services - Alpha One Total Solutions

    Internet service providers

    Security monitoring services

    Security system installation

    10 More Services

    Security system repair

    Add to existing system

    Add solar panels

    Add solar panels on roof

    Add solar shingles on roof

    Solar system installation

    Solar rooftop panel installation

    Solar shingle installation

    Solar system maintenance

    Solar system repair

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    5 years ago

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    Ivan M.

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    Spectrum

    Spectrum

    1.5
    (12 reviews)

    SUMMARY: Spectrum needs to upgrade their service so it…read moredoesn't go down after a few raindrops. DETAILS: The box that sends signals to my neighborhood always loses power when it rains. I've lost several days of work every month because they haven't figured out a way to protect that signal box from the elements so it doesn't lose power. It's summer in Orlando. There are daily thunder storms! I'm not even talking about hurricanes or hailstorms. I shouldn't have to go to coffee shops several days per month for WiFi when I'm paying for it to use in my home office. Customer Service is nice and they credit you $1 per day of missed Internet. The repairman said there's also too many people in Orlando, so that's a lot of signals. (No kidding. Orlando is STUFFED with people, and I don't mean just the theme park tourists!) I'm moving out soon (owner is selling this rental) but I recommend AT&T fiber optic. More pricey, but worth it. Used AT&T for a decade on the Space Coast and upgraded to Fiber Optic. NEVER goes down unless it's a CAT 5 Hurricane. I gave Three Stars because SPECTRUM Tech Support and Customer Support are responsive and give you credits and discounts to keep you as a customer.

    If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

    Alpha One Total Solutions - securitysystems - Updated June 2026

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