This is my second time having my son's party at Urban Air Fullerton, and both times the entire…read morestaff was overly accommodating and professional. This year I reserved a party room, and Montze was our Host, she was excellent. By far the absolute best service I've ever gotten. Attentive, patient, accommodating & caring, she was great! The kids really loved being able to use the TV the way that they wanted to in order to entertain all 10 kids Wish I would've left a bigger tip Thx again Montze!!

The kids had a great time, and our party host was wonderful. This review is not about the staff…read more Our party host was friendly, helpful, and did a great job keeping the party running smoothly. My frustration was with the way management handled changes to party packages. I booked and prepaid for my son's birthday party in June (for a July party) during a promotion. Before the party, I even called the party hotline twice to go over the details of my reservation, and at no point was I told that the attraction tiers had changed or that there would be optional upgrades available. When we checked in with seven excited kids ready to play, I was told I would need to pay additional fees as their packages had changed. Mind you, I had already paid the $200 for the party in June. I had to pay $35 for an extra kid because the new package included 5, not 6 kids. In addition, I had to pay an additional $9 per child if I wanted everyone to have access to the attractions they wanted to use. That wasn't the time to be making an unexpected spending decision, and realistically I wasn't going to tell a group of kids that some of them couldn't participate. (I was prepared to pay for one extra kid and an extra pizza). We ended up paying $360 instead of the $260 I had budgeted. To add to the confusion, I also didn't receive the balloons that were included with my party package. After reaching out to management, they explained that the attraction tiers had changed after I booked and clarified how the pricing worked. While I still think the communication leading up to the event could have been much better, I do appreciate that they took the time to respond, acknowledged that the communication wasn't clear, and offered two complimentary Unlimited Play passes and a large pizza as a goodwill gesture. My suggestion to Urban Air would be simple: if party packages change after customers have already booked, proactively notify them before their event. It would avoid confusion, unexpected charges at check-in, and allow parents to make informed decisions before arriving with a group of excited kids. What would be even better is that when you book a package, you are locked into that price and details instead of it changing. I would be really hesitant to book another party here because I wouldn't know what price I would ultimately be paying day of. Overall, the kids had a blast, and we'd likely return to play. I just hope the communication around birthday parties improves, because that's what took away from an otherwise fun celebration.

This place is located on the second floor of Anaheim GardenWalk. I booked our time slots online for…read morethe fighter jet simulator, and the whole experience was great from start to finish. When we arrived, everything was clean, organized, and well maintained. The receptionist checked us in, and our instructor, Max, did an excellent job explaining how to operate the jet simulator and walking us through all the instructions. A huge thank you to Max for making our experience so much fun and enjoyable! We had a great time and will definitely be returning soon to try the Boeing plane experience!

Celebrated my birthday here and it was pretty decent. I scheduled it on a Saturday evening and was…read morereally surprised to find it super empty. As in the only other people aside from my party were the staff. I showed up early to the empty building but still needed to wait for my reservation despite no other visitors so I'm pretty glad that it was located in a walkable location. My party did the Racing + FOX 1 combo. The racing sim was alright. Not that much different than what I can experience at the usual arcades. The dogfighting Sim was the highlight of the night. The set up where each individual has their own replica of a cockpit made it really immersive. I thought the cockpit would also move according to how we maneuver the jet, but that wasn't the case. The staff would also communicate to all of us during our dogfight, commentating on who took down whose plane. It was a decent experience, but I'm not sure if it's something I would do again.

We game during the late morning, so it was very hot. There were shady spots near all the holes…read more Towards the end we realized there were other options for paths. Hopefully next time, we'll try one of those out! Aside from that, we had a snack of nachos and something else. It was okay- seemed all prepackaged, which makes sense for when school busses show up with kids.

So we go here for mini golf, stop by the snack / cafe area. I order a soda, they have a sign that…read moresays no refills, understandable, I've managed restaurants before, you need to help costs but it is not that much of a loss that you can still offer 50/75 cents for a refill. Covers cost of syrup and co2 etc. - BUT FOR THIS ESTABLISHMENT to make you buy a whole another drink at 4+ dollars is RIDICULOUS! Then the audacity of the casher saying, "well i can fill it in the same cup". Excuse me?, you want to charge me a whole drink then offer to use the same cup? No, if you want to charge me your full mark up on a refill, then i am going to take the new cup and diminish more of the profit margin which is already outrageous. What a fkn joke.

Extreme variety of crane games and nice staff. Lots of fun besides arcade games and amazing prizesread more

Fun place with many fun things to do and cute plushies in claw machines! Arcade games laser tag and…read moremore!

I booked Surf City Game Truck for a company event and we held a friendly competition on the beach…read more Johnny helped set up and the team had a great time playing corn hole, ladder toss, bocce ball, and volley pong. Then afterward, his family game by to clean up and pick up the rentals. The process was simple and smooth - which is exactly what I needed for this type of event. Overall, Johnny was communicative, friendly, and timely, which I greatly appreciated! Definitely keeping him in mind for future events!

So happy I rented this game truck. I had 20, 9 year old boys over for my sons birthday and the game…read moretruck was a total hit! Kept them busy the entire time and had games for all different games and levels. Oscar showed up early to set up, explained the rules to the kids and was very helpful and attentive when we needed him. I highly recommend for any party, will totally use again! I really appreciated the easy text messaging confirmation and communication.

Mission Control is a BLAST! It's a not-so-hidden gem on the second floor of a market in DTSA, which…read moreis the perfect way to spend the evening after walking around and eating in the area. There's a variety of pinball machines and classic old school arcade games to choose from (as well as some new machines which were recently added). You can exchange cash for tokens and all the games are reasonably priced, either 2 tokens (50¢) or 4 tokens ($1). They've got a DJ bumping live music to set the mood, a couple bartenders dishing out fun themed drinks, and there's even a dance floor with a disco ball if you feel like getting down. It's got a little something for everybody, even if you're bad at the games you can still have fun with friends, on a date, or even on your own! HIGHLY recommend you check this place out, it's a guaranteed good time that isn't expensive which is rare nowadays!!

I hadn't been to Mission Control in about two years, so I was really looking forward to going back…read more Unfortunately, it just wasn't the same experience I remembered. There used to be an area with around a dozen pinball machines, but that area was completely bare this time. There were still pinball machines along another wall, but I remember them being in both areas, so it felt like there were quite a few fewer machines overall. A few of the other games weren't working either, including the air hockey and basketball games. I also noticed there wasn't a DJ that night. That may have been something that simply wasn't scheduled for that evening, so I'm not going to hold that against the place. I'm just mentioning what I experienced. I did get to play Galaga, which was fun, but I was hoping to play Centipede and it wasn't there that night. I ended up playing only two games before heading downstairs to the tiki bar. Maybe it was just an off night, and I may have caught Mission Control at a bad time. I just remember it being a much more lively and fun arcade the last time I was there. I was disappointed because I had really been looking forward to coming back. I hope it was just an off night, because I'd like to see it get back to the place I remember.

This is an interactive ride based on Toy Story where riders have to shoot targets. It is a popular…read moreride, wait time gets long. We used the Lightning Lane pass to skip 30 minutes wait time. At the entrance there's such cool setup with characters from the movies. Each of the car holds 2 players. There is a laser gun for each player. As the car goes through the route, lots of targets appear. Laser blasting them collects point for each player. At end of the ride scores are shown for each level. Overall a fun easy ride to enjoy.

This is one of my go to rides! Not too long wait times…read more Very cool interior Love the interactive gameplay! Some of the tiles don't work anymore But still love this ride!

I've went to Voltz VR Laser a few times this week. I love escape rooms AND VR games, so a…read morecombination of the two was so much fun to play. They offer a same day 50% off a 30- minute laser tag game if you go the same day. Zach is a fun announcer during tag. The best part is they have a lit if games to choose from. We loved it!!

Is this location closed? I've called several times and left a message but no one has called me back.read more

My family had attended Old Ranch's Cowboy Campout, and the kids loved the OC Laser Tag event the…read moremost. The laser tag area was run so well considering the amount of kids attending the Cowboy Campout event. All the kids talked about how much fun they had at laser tag considering all the games and rides available to them. My son begged for me to use them for his 11th birthday. And I am so glad I did. They were so quick to get back to me via email and phone calls even though the party was two weeks away. The birthday party was on a Friday, as my son's school had a half day. The ladies were able to accommodate me on a Friday at noon in short notice!! These ladies are amazing!! I originally had a RSVP group of about 20 boys for my son's birthday party and a few extra siblings. But once everyone knew it was going to be a laser tag event, we had 32 kids!! The ladies were so accommodating and were able manage the extra kids. The boys had so much fun!! The party was mostly 5th grade boys and the ladies were able to keep them focused on the game and under control!!! Please take their advice, they have so much experience and were great!! I completely recommend them!!

Such a fun experience for the kids! I called them for my sons 10th birthday and not only did they…read morerespond super fast, they were so accommodating and nice! The two coaches that came were so nice. Austin was great with the kids and so helpful. I would 100% recommend this to anyone planning a party!

I called them and spoke to Graham, who had an awesome Irish accent. I had to contain myself so as…read morenot to perform my famous rendition of Zombies by the Cranberries. Alas, I held my tongue and did not sing. I booked the bubble rollers for our backyard birthday. The ultimate social distancing activity as the balls are sanitized inside and then everyone has their own ball. We had the balls for two hours and the attendants arrived 30 min. before to blow up the balls and sanitize them properly. Attendants were only there to make sure the balls were closed after we got inside. They were very friendly and helpful. I would definitely recommend this company. Everything went really well and everyone had a lot of fun.

OMG! I hired these guys for my 50th birthday to set up in…read morethe middle of Shorebreak Hotel! They were seamless, on time, great rink and skates , very professionally run. it's been more than a week since my event and my guests are still talking about the party and how it was the BEST party in their ENTIRE LIFE!! so much fun!! Thanks Emerald Events!