Kevin and his team were extremely responsive. Their prices were fair and transparent from the…read morebeginning. They showed up when they said they would and completed the job within the window quoted. The floors are absolutely beautiful and we're done with such precision. It looks like they were the original floors in the house. Highly recommend! Quality Workmanship!!

Make no mistake. The workmanship of Kevin and his team is A+. The new floor looks great…read more Unfortunately, the accolades end there. The character of the team as a whole has a lot to be desired. The short of it ... he nearly froze all the pipes in my house and showed no remorse whatsoever. You want the details? Read on ... In December 2025, much of the first floor of my home was destroyed by a frozen water pipe, the cause of which was a pilot light that went out. The removal of the damaged floor, the cleanup, and the dry-out of the house ran me roughly $6,700. I then hired Kevin and his team to install a new hardwood floor on the first floor of my house. We agreed on a price of $8500 to purchase and install the flooring and polyurethane. I opted not to live in the house while the floor was being installed and the polyurethane was being applied. Most of the work was done during the week of January 11, 2026. On Thursday, January 15 and into the overnight of January 16, some of the season's coldest winter weather made its way into southern Maine. When I am not at home, I regularly check on the house to make sure there is nothing amiss and that all the mechanical systems are working properly. I do this with several thermometers, thermostats, cameras, and automation devices. Around 5 pm on Thursday January 15, 2026, I performed my routine check of the temperatures around the house. All looked normal except for the temperature on the second floor, which dropped by 20 degrees after having been 70 F all week. I immediately called Kevin and asked him why the temperature was so cold in the house. He had no idea. I asked him if any of his people opened any windows or doors on the second floor of the house. He said No. The temperature continued to drop. After another 30 minutes, still dropping. In addition to the propane, I then turned on two heat pumps. That slowed the rate of the temperature decline, but it still continued to drop. I talked to Kevin again. I shared my screenshots of the temperature dropping. He continued to insist that no windows or doors were open. By the next morning, with the propane and two heat pumps running at max capacity, the temperature was at 37 F. I had to miss a day of work and see what the hell was happening in the house. At the same time, Kevin decided to send someone to the house ahead of me. That guy found the slider upstairs wide open. On one of the coldest nights of the winter. And, after I asked Kevin repeatedly if his guys opened any doors or windows. Once we learned that the slider was indeed open all night, Kevin actually had the gall to accuse me, as if it was my fault the doors were open to the house. He came up with every excuse in the world, trying to deflect the blame away from him. The words careless, reckless, and gross negligence come to mind. Given that the repairs from a frozen pipe incident could run on the order of $15k or more, it says a lot when someone doesn't take ownership of the problem that he and his team caused. It also sends a strong signal that he doesn't care one bit about my property, nor for my time. I was lucky to have a second heat source in there to keep the pipes from freezing a second time in two months. I hesitate to think how ugly the situation would have become, had there been a second failure. Just speaking to him after this all happened, it doesn't sound to me like he would have had the funds to repair and replace the damage that would have been done. Needless to say, I won't be hiring Kevin and his team again. His reckless decisions put my home at risk of yet another flooding event, just weeks recovering from the initial catastrophe. The last time I hired a contractor with a similar poor attitude and lack of accountability, I got poor results, cut corners, and even items stolen out of my house. I'm all set with that, thank you.

We recently purchased a new home and needed the hardwood resurfaced. We got 3 bids and we with…read moreD&T. Great job at a fair price. We would use again.

The floors were laid well until we discovered the workers had nailed a nail into a pipe when…read moreputting the baseboards back up. This resulted in a burst pipe when the nail rusted through and it caused significant water damage to my home. Unfortunately, I made the mistake of paying in cash. When I called for a receipt, I was told I would be provided one. I never received one and never heard back from the company after multiple calls. My insurance company also tried to reach them multiple times and never heard back. If you do use this company, be sure not to use cash and make sure you have a solid paper trail.

Don't bother reading any other reviews. Seriously. Just call this company…read more Words can't even express how excited I am about the wonderful job this company did refinishing my mother's hardwood dining room floor. After 30 years of wear and tear, scuffing, bleach-spilling, piano-scratching, hand-sanding, mopping, etc., we have what looks like a whole new floor. I was extremely cost-conscious, so I got quotes from at least 3 other companies. Sam Floor Sanding gave me the best price, which was $500 less than the highest bid! Amazing. They are efficient, don't leave a mess, and are extremely polite. You'll have to get someone else to move your furniture, but at the affordable price they charge, you'll have extra money to have someone else do it. They gave my Mom's home a whole new look with that new floor. Now, I'll work around their quality to make the rest of the house match it! I'll post the photos once everything dries!

These folks are fantastic. Some background: my partner and I were in a bind because our original…read morecontractor had torn out four carpets in our new home but couldn't complete the job. We couldn't move in without any floors! We spoke with another provider but they were going to charge us 6$/sqft of prefinished flooring which seemed unreasonable to say the least. I called Dung at 6pm at night not expecting much especially considering I'd had such poor experiences with other contractors. Well, I was really surprised. He was extremely communicative and we set up an appointment to get an estimate. He and his team showed up to that appointment on time and were very kind, respectful, and knowledgable. They were able to give me an estimate during the visit itself, and that estimate was spot on (and wayyyy more reasonable than either of the other two contractors we'd worked with). Actually, they finished a day and a half early!!!!!! 4 rooms took them only a day and half to do, and the job they did is a quality job. They even cleaned up afterwards. But best of all, Dung was consistently communicative over text and answered any questions I had really quickly. Also, they SHOWED UP ON TIME. That is so rare. Keep up the great work, Sam Floor! I will continue to recommend you.

Matt and his helper Kevin did an awesome job on the floors at our newly purchased home. He was…read moreprompt and courteous with his service and thoroughly knowledgeable about his business. Highly recommend him for any wood flooring services needed. Stewart A.

Could not recommend him enough! We were hesitant on who we hired because we have a waterfall…read morecounter and wanted to ensure it didn't get ruined. Matt was absolutely incredible, he went above and beyond to meet our tough timeline. He even did special things to ensure our floor would last and we were set up for success! He cut out door down so our floor wouldn't get scuffed in the future and evened out wood on the transition between what we were working on and our new tile so we could finish the transition and put the threshold in! We gave him a fun challenge of 3 different kinds of wood and he made them all match! The dreaded orange color we hated is gone and we love our new floors!

I was planning to replace my countertops and was referred to this company. They were extremely…read morehelpful and provided a quick estimate. As it turned out i kept my countertops and just changed my backsplash! Good customer service!'

Sales/Estimator/Designer were excellent. installation...you'd be better off with Lowe's or Home…read moreDepot

Ashley did a great job re-tiling our leaking shower floor. The work was completed over 3 work days…read more Drew, the boss, was always available to answer questions and advise. The price was very reasonable. I recommend Pine State Tile for your tiling needs.

The floor tiling project was a really great experience. It was done in a careful, experienced and…read moreprofessional way. It looks beautiful! The people are all very nice to work with, the estimate was accurate and the cleanup was complete. I highly recommend Drew and his crew at Pine State Masonry!

Working with Katie was the best! Large format floor tile and subway tile for primary bathroom at a…read morecondo. Love the products, mastic and grout. Definitely going here when we do the baths at home!

Capozza Floor Covering Center is the best. We have been working with them for years. They are…read morealways so kind and helpful. We have also used their installation service for a large room. It was installed perfectly with no mess. Our first stop for flooring is always Capozza. We never have to go further. Thank you for good products and great service. Of course, we will be back.

We recently built a new home in OOB and the builder used Quality Floor as the flooring company for…read moresupply and installation. We had a huge problem with flooring and tile work in the shower. The grout was defective or mixed incorrectly. The grout could not be cleaned and started falling out after a few months. I tried working with Chris for weeks and weeks without any success hoping he would review and recommend a fix and take care or the issue. ( likely just redoing the grout) Chris and Quality floors were not professional enough to even stop by to inspect the problem. I strongly recommend using a different company. They are great during the selling process . Unfortunately they do not back the products they sell or warranty the workmanship when something goes wrong Peter F

Great doesn't really explain how exceptional Rob, Tyler & Andrea were. We had a new hickory…read morehardwood floor installed on the second floor of our home , from removing the carpeting to cleaning up after every day.. to their polite manner dealing with a very difficult job , was second to ONLY their craftsmanship in installing a new floor. They were prompt and on time everyday which says so much about their work ethic . Rob & Tyler were godsends in helping to troubleshoot the logistics of every task that presented itself. Andrea was precise and professional through every step of this project . I can only say , if you're ever in the market for new flooring LOOK NO FURTHER. 100% the best !!!!