Kevin and his team were extremely responsive. Their prices were fair and transparent from the…read morebeginning. They showed up when they said they would and completed the job within the window quoted. The floors are absolutely beautiful and we're done with such precision. It looks like they were the original floors in the house. Highly recommend! Quality Workmanship!!

Make no mistake. The workmanship of Kevin and his team is A+. The new floor looks great…read more Unfortunately, the accolades end there. The character of the team as a whole has a lot to be desired. The short of it ... he nearly froze all the pipes in my house and showed no remorse whatsoever. You want the details? Read on ... In December 2025, much of the first floor of my home was destroyed by a frozen water pipe, the cause of which was a pilot light that went out. The removal of the damaged floor, the cleanup, and the dry-out of the house ran me roughly $6,700. I then hired Kevin and his team to install a new hardwood floor on the first floor of my house. We agreed on a price of $8500 to purchase and install the flooring and polyurethane. I opted not to live in the house while the floor was being installed and the polyurethane was being applied. Most of the work was done during the week of January 11, 2026. On Thursday, January 15 and into the overnight of January 16, some of the season's coldest winter weather made its way into southern Maine. When I am not at home, I regularly check on the house to make sure there is nothing amiss and that all the mechanical systems are working properly. I do this with several thermometers, thermostats, cameras, and automation devices. Around 5 pm on Thursday January 15, 2026, I performed my routine check of the temperatures around the house. All looked normal except for the temperature on the second floor, which dropped by 20 degrees after having been 70 F all week. I immediately called Kevin and asked him why the temperature was so cold in the house. He had no idea. I asked him if any of his people opened any windows or doors on the second floor of the house. He said No. The temperature continued to drop. After another 30 minutes, still dropping. In addition to the propane, I then turned on two heat pumps. That slowed the rate of the temperature decline, but it still continued to drop. I talked to Kevin again. I shared my screenshots of the temperature dropping. He continued to insist that no windows or doors were open. By the next morning, with the propane and two heat pumps running at max capacity, the temperature was at 37 F. I had to miss a day of work and see what the hell was happening in the house. At the same time, Kevin decided to send someone to the house ahead of me. That guy found the slider upstairs wide open. On one of the coldest nights of the winter. And, after I asked Kevin repeatedly if his guys opened any doors or windows. Once we learned that the slider was indeed open all night, Kevin actually had the gall to accuse me, as if it was my fault the doors were open to the house. He came up with every excuse in the world, trying to deflect the blame away from him. The words careless, reckless, and gross negligence come to mind. Given that the repairs from a frozen pipe incident could run on the order of $15k or more, it says a lot when someone doesn't take ownership of the problem that he and his team caused. It also sends a strong signal that he doesn't care one bit about my property, nor for my time. I was lucky to have a second heat source in there to keep the pipes from freezing a second time in two months. I hesitate to think how ugly the situation would have become, had there been a second failure. Just speaking to him after this all happened, it doesn't sound to me like he would have had the funds to repair and replace the damage that would have been done. Needless to say, I won't be hiring Kevin and his team again. His reckless decisions put my home at risk of yet another flooding event, just weeks recovering from the initial catastrophe. The last time I hired a contractor with a similar poor attitude and lack of accountability, I got poor results, cut corners, and even items stolen out of my house. I'm all set with that, thank you.

I bought some products for installing wood floors in my new home and these guys were super…read moreinformative and helpful! Highly recommend working with this company.

As a DIYer I have relied on Atlantic Hardwoods for the past 30 years to provide expert advice and…read moreguidance for various projects. This is of huge value, as they have recommended many ways to improve my end product. Yes, this has included suggestions that have cost me less!

My experiences with this venue have been excellent! Personnel and installers are stellar and work…read moredone via installers was amazing.

Do NOT use this company for flooring installation purposes. My husband and I hired them to install…read morenew flooring in a hallway in our home. We have had this project set up since May. This weekend, we were forced to do the project ourselves due to the installer cancelling on us for a THIRD time. The first time we got stood up, the installer failed to even contact us saying he could not come - I found out he wasn't coming by taking the initiative to call the store when he failed to show up. The second time, he cancelled 45 minutes before he was supposed to arrive at our house. After the second cancellation, I kindly asked the person in charge of scheduling the install to please have a back-up installer in line in case this one had to cancel again. Needless to say, there was no back-up installer available for us today. Ordering flooring products through this company is fine, but stay away from them when it comes to installation projects.

Working with Katie was the best! Large format floor tile and subway tile for primary bathroom at a…read morecondo. Love the products, mastic and grout. Definitely going here when we do the baths at home!

Capozza Floor Covering Center is the best. We have been working with them for years. They are…read morealways so kind and helpful. We have also used their installation service for a large room. It was installed perfectly with no mess. Our first stop for flooring is always Capozza. We never have to go further. Thank you for good products and great service. Of course, we will be back.

Excellent service, excellent pricing, lots of experience. They are a pleasure to do business with.read more

I was planning to replace my countertops and was referred to this company. They were extremely…read morehelpful and provided a quick estimate. As it turned out i kept my countertops and just changed my backsplash! Good customer service!'

Sales/Estimator/Designer were excellent. installation...you'd be better off with Lowe's or Home…read moreDepot

Out of several flooring companies Sean was one of the few that answered the phone directly, no…read moreanswering machines or services. He came out promptly and provided a quote for replacing old worn pine flooring with new cherry hardwood in one room and refinishing the pine flooring in another room. He provide a fair reasonable quote. Sean and Nick performed the work beautifully, professionally and cleaned up. The floors came out amazingly. Will definitely hire him again for new floors in other rooms.

Unfortunately the work and effort did not meet expectations. From all the dealings with the owner…read moreI was led to believe I was hiring the owner and his company/employee(s) to complete my work. After the flooring was delivered and carpeting was taken out he never showed up. He said he had phone calls and photos to keep track. The person doing the work I was informed was a 'jobber' or contractor; they did not work for the company. For such an expensive job, if the company wasn't doing the work I'd expect regular 'inspections' in person as a photo can be misleading. When the work was completed all I heard was they wanted immediate payment (no final inspection) and after seeing the final work I understood because the work was done but not to the contract and not to what I would call 'reasonable' standards. I did see the work in progress not being done as agreed, but where the owner wasn't there and the way the work was underway in a less than desirable way (and ripping it out made less sense), I didn't complain or stop the work to the contractor as I'm sure the person I was paying would have charged me again to start over. Now I have to 'fix' parts that are just not right. One specific area to highlight is the actual flooring. The owner came to the house and measured it with a laser. I know when doing the work you don't want to run out and have to stop, but he bought a significant amount in excess (two full boxes plus many additional feet) that I had to pay for (and I expect overhead) and now have flooring I don't need. If he truly knows his work I'd expect a much closer estimate or he buys back extra full boxes to show good will (based on his apparent poor estimation). He also got wood with the wrong finish. He said he'd return it but that would have made a significant delay. I guess to try to justify the mistake (it's a drastic difference between the floors), he said what he bought was better. I was not there when all the work was being done, (I was in and out roughly half the days) but don't think the homeowner should have to oversee the job to ensure it meets the contract or expected quality. One specific item I'll point out; the company's correspondence normally has a statement "Our superior quality and customer satisfaction is guaranteed!". I was not satisfied for most aspects and I definitely don't feel the work was superior quality, at best average. When I pointed out that the work didn't follow what was put in writing he came back with what I would call excuses but to me they were backward and illogical, either way, I was not satisfied and he expected payment for work not done to what he put in writing. Again, how can he 'argue' when he never set foot at the work location during any of the actual work or after completion. These are my experiences and thoughts. I was asked to provide his name to a friend in the area but will not. When working with the government years ago, I would have rated this 'Do not recommend.'.

Jimmy's crew arrived to my 1890s farmhouse on time & had begun work within just a few minutes of…read moreaccessing my home. I swear we'd been chatting for maybe 5 mins with the crew leader, when I started hearing the sound of nails being driven in further by the rest of his crew! They were quick & about their business. I had 5 rooms plus a stairwell & hallway that were completed in just 3 days. Some of the rooms had even been poorly sanded & stained by the previous home owner & there's no evidence of any of that work remaining. The quality of work is beyond impressive, taking my old tired floors of various conditions & making them truly shine. Additionally the price point of this work is unbeatable! Will definitely be using Jimmy Express again on my next project :)

Jimmy has been trying to scam us every step of the way. He underestimated the square footage of the…read moreroom, then told us he would not be finishing it as a result. When my husband spoke with him about it, Jimmy said our business doesn't earn him enough money to care. The worst part is that he came for the final check before the work was finished and YELLED and SWORE at me when I wrote the check to his company instead of him personally. At this point, we informed him that we would pay him once the work was finished (we didn't even expect him to finish the part he underestimated), and he THREATENED us and wouldn't leave the house. How on earth this guy has earned a living with that kind of behavior and service is beyond me.

I have used B&D twice, in two different homes. Both times they traveled far to reach me, without…read moreany delay, and truly saved me. I can't say enough good things about them. They are so hard working and dedicated, do incredible skilled work and on top of all that, they charged less then every other company that quoted me. Besides sanding and refinishing, they also did repair work. They are amazing and fast craftsman. I hope they continue to stay in business. I will definitely use them again and highly recommend.

I have had B and D for refinishing floors a number of times with exceptional results - I own a two…read morefamily and had a tenant that had plants that leaked over a period of time- huge stain- I could not imagine it could be fixed- just had a heating pipe replaced with a three inch hole in the floor- both times the results were like a miracle! Both times you could not even spot the repair- highly recommend!