Everything about this hotel was just perfect. The lobby area is huge and extremely comfortable…read more There's a bar and restaurant on one side of the lobby. The center of the lobby you can sit and enjoy the large screen tv or just lounge around having a conversation with friends. The far side of the lobby you have a workstation area that has computer station and of course free WiFi. There's a beautiful outdoor pool and lounge area. The room I had (713) was comfortable and roomy. The bed was nice, and the pillows were just what i needed.

stayed at the Hilton in Alpharetta for a work trip and overall had a solid experience with just a…read morefew areas that could use improvement. I arrived late--as usual--and check-in went smoothly. The front desk agent was extremely polite and helpful. I asked for a plastic key (I always do this as a backup in case the app fails), and while she was processing it, another employee (Not front desk maybe engineering are maintenance) chimed in to say I didn't need to visit the desk if I checked in on the app. I had literally just explained why I came down, so that felt a bit dismissive. Either way, I got my keys (she gave me two) and headed up. My Hilton Gold status wasn't acknowledged--not a big deal, but it's usually part of the routine. My room was on the 7th floor and looked great. Just inside the door was a Cuisinart coffee maker (dual-cup), a small refrigerator with two complimentary water bottles, and a low countertop with two drawers. Between the coffee area and the closet was a wall mirror. The closet itself had hangers, an ironing board, iron, and a safe. At the top of the closet, there was what looked like a concealed compartment--unclear what it's for, but it stood out. The bedroom had a wall-mounted TV above a second set of drawers with an ice bucket and glasses, a desk with a non-rolling alligator print chair (surprisingly stylish), and a plush armchair with a side table and lamp. Bedside setup included two lamps, an alarm clock, and a limited number of USB ports and plugs. Outlets were scarce overall--one near the coffee maker (but half-blocked), and one in the hallway. Another not positive note is they have no free coffee so you can't get a cup of coffee without paying for it and that is the first time I've encountered that at any Hilton anywhere. The bathroom was clean, with a glass shower, lighted mirror, and a built-in nightlight (which I always appreciate). Towels were average--not luxury, but not thin or scratchy. A hair dryer was provided. The door had a solid privacy guard at the bottom. I didn't have much of a view at night, but the room felt comfortable and well-kept. Breakfast was a bit of a mixed bag. The staff was great--super friendly and welcoming--but the food didn't impress. The bacon was practically inedible, hard like plastic. Pork sausage links were decent, and the Gouda cheese grits were flavorful but salty. Pre-made waffles were good. There were the usual extras like breads, pastries, and fruit, but overall it didn't feel like a standout Hilton breakfast. I didn't go back after that for the rest of my stay. The snack shop by the front desk could use serious attention. It was heavily stocked with healthy options that didn't seem to be selling, while candy and chocolate were gone almost immediately. I had a late night chocolate craving and came up empty-handed--only ice cream was available. On top of that, they sell glass Coke bottles that require a bottle opener, but there's none in the room or the shop. I had to go back to the front desk and ask the guy to use the one he carries in his pocket. That shouldn't be how it works--either include a bottle opener in the room or offer one with the purchase. I didn't request housekeeping during my stay, but I liked that they left a card on my door letting me know I could reach out by 2 PM if I needed anything. That's a nice, considerate touch I haven't seen at other Hiltons. Parking is mostly in the rear. There are Diamond and handicap spots up front, but for most guests, you'll need to walk a bit either to the front entrance or the side door--even from the closest spot in the main lot. Each evening, the hotel had a lively vibe. The bar and patio areas had groups hanging out, enjoying drinks and conversation. It seems like a fun place to stay if you're here for leisure. I was just in town for work, so I didn't get to take advantage of it--and I never even saw the pool (if they have one). The night staff were friendly and attentive every time I passed through the lobby. Overall, the hotel is clean, the staff is great, and the room was comfortable. Just a few tweaks--better breakfast execution, a stocked snack shop, and accessible bottle openers--would elevate the stay. On a side note I had to sign into the Wi-Fi on my cell phone and my laptop every single day of my trip At other Hiltons I stay signed in the entire time I'm there or maybe after 5 days it resets could you have your IT people adjust that setting please It's a pain when you're behind a VPN for work

Had a great seminar event experience at this beautiful Hotel. The athmosphere was positive, staff…read morewas very welcoming and attentive. Our meeting areas were set up very nicely, and the vendors were offered great tables to display their items. Restrooms were clean and all areas were spotless. It was nice to move freely from area to another without bumping into people in the meeting room. They had round tables set up, but I really appreciated the single lineup of chairs in the back of the room. Usually in these kinds of events the acoustic might offer some challenges. However, I enjoyed hearing the speakers clearly. Breakfast, snacks, and lunch were provided during our event. Everything was prepared to the detail, and the selection of foods, snacks, and beverages was awesome. Our event was amazing, but the venue itself made it truly successful. This Hotel is located in a great area where you can walk to a number of classy restaurants and shops. I am already looking toward next year's event, and maybe a night stay utilizing the amenities and rooms that this Hotel has to offer.

Great hotel! Beautifully appointed, clean, really nice. Was here for a wedding and the food was…read morefantastic! They really did a fantastic job! Why only 3 stars?? The front desk and check in. Booked a king room as soon as the wedding invitation landed - maybe 2 months prior. Hotel sent a confirmation the week before saying the reservation had changed, but still showed the wedding party and a king room. At check in I'm told the block of rooms for the wedding are all rooms with 2 queen beds. I explained my reservation was a king confirmed by the hotel last week. She stopped talking and proceeds to check me in and hand me room keys. Disrespectful, empowered, and condescending. WTH?? Lifetime gold status Bonvoy member.

We recently stayed at the Even Hotel in Alpharetta for several nights. It's conveniently located…read morenear Avalon, with plenty of restaurants and shopping just a few minutes away, making it a great home base if you're visiting the area. The first thing that stood out was the housekeeping staff. They were absolutely fantastic. They serviced our room every day, always made sure we had fresh towels, and paid attention to the little details. They were easily the best part of our stay. Everyone we interacted with was friendly as well. The beds were incredibly comfortable--I slept great every night. The shower was another highlight, with fantastic water pressure and two different showerheads that we both loved. If you're into fitness, one unique feature is that every room has its own exercise equipment, and the hotel also has an excellent gym. There's also a bar on-site if you'd like to grab a drink. As you walk into the lobby, there's infused water available, which is a really nice touch. Unfortunately, about 95% of the time there were no cups, and many times when we returned there wasn't anyone at the front desk to ask for one. The water looked refreshing, but it was usually unusable. Our first room had sticky carpet and floors--sticky enough that after walking around barefoot, the washcloth I used to wipe off my feet came away dirty. The mood lighting didn't work, and one of the bedside lamps had a burnt-out bulb. Because of the sticky floors, I requested a different room, and to the hotel's credit, the front desk moved us without any hassle. The second room was definitely cleaner, but after a couple of days we realized the carpet in that room was sticky too. The bathroom door also seemed to be slightly too large for the frame. It took both hands to force it closed and then practically wrestle it back open. The gym was excellent and one of the better hotel gyms I've seen. However, the first-floor women's restroom was out of service for our entire stay. So, if you're someone who drinks a lot of water during a workout, just know you'll have to head back to your room if nature calls. The ice machine on our floor was also broken more often than it worked, so we usually had to go to another floor for ice. One thing that concerned me was coming back around midnight or 1:00 a.m. several nights and finding nobody at the front desk. Sometimes the entrance doors were locked, sometimes they weren't, and with no staff visible, it didn't feel particularly secure. Also worth mentioning: there is no pool. If you're visiting Georgia in the summer, that's something you'll probably want to know before booking. The elevators were generally fine, but every now and then they seemed to take longer than they should have, leaving us waiting more than expected. The hotel does offer breakfast for purchase, but with Avalon just minutes away, you'll probably find better options there. And ladies, here's my public service announcement: if you're traveling with your significant other and would prefer not to conduct certain bathroom business in the same room they're sleeping in... you're out of luck. The only women's restroom outside the guest rooms--the one on the first floor--was out of service for our entire stay, so there was nowhere to make a discreet escape. Overall, there were definitely things we liked: the location, the comfortable beds, the excellent shower, the fitness amenities, the on-site bar, and especially the outstanding housekeeping staff. Unfortunately, the sticky floors in two different rooms, maintenance issues, lack of a pool, out-of-service restroom, inconsistent lobby staffing, and other small frustrations added up. We'd probably choose a different hotel next time, but if those issues were addressed, we'd happily give it another chance.

A limited-service hotel with some Goop-y "wellness" theme... whatever, Gwyneth. It's quiet, the bed…read moreis comfy, it was clean, not much else above and beyond say a Hampton/Fairfield/Holiday Inn. There are several restaurants within walking distance and the bougie Avalon outdoor mall and its assorted foodrinkeries is across the street. Sit outside and guess how much each outfit on all the sleek Alpharetta mommies cost. "Gurl NObody is wearing Prada this summer. Go home and change." However, with an unsecured/un-gated parking lot there is absolutely no excuse for the $12 parking fee as it's a pure and obvious money grab. I simply did not pay it. Nothing happened. So don't pay it.

This is a beautiful and well appointed hotel in the heart of Alpharetta, GA. The area is very…read morevibrant. There are interesting music venues, restaurants, and shops. Our first evening, we enjoyed a light meal and drinks at "The Bar at Hamilton". My wife enjoyed Charred Broccolini and a Blood & Bloom cocktail. I love Caesar salads and their Kale Caesar was outstanding. Also, Dillion (Bartender Extraordinaire) introduced me to Saldo Zinfandel, which reminded me of Zin tastings in Lodi and northern Napa Valley. Kudos to the entire Hamilton staff for being so personally engaging and professional. Special thanks to Kimberly and Linda (front desk), Dillion (bartender), Housekeeping and the Valet Teams for making our stay so enjoyable!

We stayed at the Hamilton Hotel in downtown Alpharetta for a local staycation. We live in…read moreAlpharetta and chose the hotel for its proximity to home, downtown location, and walkability. The property itself is beautiful, and check-in was smooth. The front desk representative who checked us in initially was friendly and professional. We were assigned Room 414, which initially seemed comfortable and well appointed. That all changed around 2:00 am, when a wall recessed alarm inside the room suddenly went off at a volume comparable to a fire alarm. It was loud, jarring, and immediately woke us up in a state of panic. We called the front desk immediately and were told this happens occasionally, there was no life safety concerns, and we did not need to vacate the property. The representative said she would reset the room by cutting and restoring power, which she noted sometimes resolved the issue. What was truly surprising (the alarm itself aside), was how familiar the representative was with the problem; this made it clear this wasn't the first time it had occurred. Unfortunately, the reset did not work. About 20 minutes later, after we had settled back into bed, the alarm went off again. When we called the front desk back, we were told our only options were for them to turn off the power to the room for the remainder of the night or move to another room for what would have only been a few remaining hours of sleep. Turning off the power wasn't an ideal option because my husband's medical sleep device requires continuous power, and after being jolted awake multiple times, relocating in the middle of the night felt like another unnecessary disruption. I understand that systems fail and unexpected mechanical issues can happen. However, because it was clear this was a known, recurring issue, it felt like a missed opportunity to address a maintenance problem before placing a guest in that room. Being repeatedly awakened by a blaring alarm is not a minor inconvenience, especially when is avoidable. As a Hilton Honors member who stays at Hilton properties frequently, I found this experience especially disappointing. The response felt reactive rather than proactive and did not mirror the level of service either one of us had come to expect from the Hilton brand (especially a Curio Collection property). The Hamilton is a beautiful hotel in a prime location, but a hotel stay ultimately comes down to comfort and rest. Unfortunately, that didn't happen here, hopefully this feedback helps prevent similar experiences for future guests.

This ended up being a really great stay! The hotel is slightly outdated but the gym is fantastic…read more Though outdated, it's very clean. They have a large parking lot. The staff was great- bartender Rohn was so great when I was asking him questions about food in the area. There is a gas station within in walking distance. There is also a Whole Foods and an outlet mall directly across the street too. This hotel was in a fabulous area

We have stayed in the Alpharetta area many times as we come here once or twice a year visit family…read moreand this is by far our favorite hotel! It's very conveniently located. The hotel is very clean, modern and the staff are very friendly. The rooms are a good size. Well maintained there's a couple of weird white stains on the wallpaper but not a big deal. But what really made the experience over the top were Denise and Chelsea who checked us in on a Friday afternoon at noon. We came in from New Jersey. We had been up since 3 AM to take an early flight and were exhausted. Chelsea and Denise could not have been more friendly and accommodating and we got our much-needed nap before meeting family for dinner. This is definitely the hotel we will return to!

Incredible price-to-value hotel and a cozy, safe, clean spot to stay when in the…read moreRoswell/Alpharetta, Georgia area. I would absolutely return here, and would prefer it over some of the higher-starred, bougier hotels in the area. I planned a last-minute solo trip to see a show at Ameris Bank Amphitheater and wanted a hotel that was clean, safe, and maybe a little luxe. My usual pick is a bougie boutique four or five star hotel, but the ones nearby had middling ratings, and this Home2Suites had a really high customer rating at a very reasonable price. So, I broke my own rule. I booked directly with Hilton to get Honors points, and would recommend that to others because comparing with discount sites, the hotel's own website rate was the lowest. The Hilton app lets you check in early 24 hours before your stay and pick a specific room from a floor map, which I loved. My room was ready a few hours before I arrived, and when I showed up at 3 pm (the standard check-in time), I went straight up to my room, since the app doubles as your room key. I don't usually stay in suite-style hotels, and after this trip I'm rethinking that. I booked the king studio: kitchenette, couch and TV area, bathroom, bed. It was surprisingly spacious and just absolutely, spotlessly clean, one of the things that matters most about any hotel stay for me. The toiletries are a Hilton house brand, sulfate-free with no weird fragrance. It was a record heat weekend and the AC still got the room refrigerator cold, exactly how I like it; I actually had to turn it up a little before I slept! The mattress is firm without being uncomfortable. The TV lets you log into your own streaming apps and signs you out automatically at checkout, so I caught up on a few shows during my down time. The shower got hot fast with great pressure, and I took more showers than one night strictly requires because it was so comfortable! The kitchenette was the best unexpected delight of this stay. I was able to freeze a water bottle to take to the concert, brought back leftovers from dinner, and reheated them for breakfast. Good thing, because the free/included breakfast was the one miss about my stay here. There were a lot of options, hot and cold (eggs, sausage, breads, made-to-order waffles, yogurt, granola, cereal, fruit, juice), but none of it was very good. The little hotel shop was really nice though, and I enjoyed a pretty cheap bag of chips and cookies from a local bakery when I got back late night from the concert and wanted snacks. I didn't use the indoor pool or gym, but both looked clean and well kept. The gym has windows onto the lobby and breakfast area, so it's not ideal if you want privacy while you work out. There is an ice machine available on each floor. The amenities here overall are definitely above average. An extra bonus of staying here if seeing a show at Ameris, this is a 5-minute drive from the amphiteater, in a safe area with dedicated parking. I'd happily stay at this location again, or at another Home2 Suites.

This Home 2 Suite, was a very refreshing stay. The hotel offered complimentary parking, the entire…read morehotel was very well kept and the staff was very friendly. The complimentary buffet breakfast, was also really good and got the job done. They offered tons of different options such as an egg station, waffles, cereals, different proteins and baked goods. The room we chose had a kitchenette with a full living room and separate bedroom. I will definitely return to this location in the future. There's also a pool and patio with a fire-pit.

Easy in and out and plenty of free parking. Great location and accessible to restaurants…read more Everything was newly renovated and fresh and clean. The room was large with lots of space. It had a full refrigerator, coffee bar, and microwave. Beside the door there were wall-mounted brackets for hanging clothes and a section for shoes, an iron, and an ironing board. Hairdryer and all the soaps, conditioners, body wash, and lotions. Great A+ experience.

Subject: Formal Complaint Regarding Wrongful $375 Tow Charge and Removal from Holiday Inn Express…read moreAlpharetta Windward Parkway To Whom It May Concern, I am writing to file a formal complaint regarding my family's stay at the Holiday Inn Express Alpharetta Windward Parkway and the conduct of General Manager Samuel O. Djan. We believe we were wrongfully charged $375 for a towing service that never occurred and were later removed from the hotel after requesting proof of the charge. When we checked into the hotel on August 5, 2026, everything went smoothly. The front desk associate was courteous, professional, and helpful. Prior to this incident, my husband spoke directly with Samuel by telephone regarding our truck. My husband explained that the truck would be moved no later than August 1, 2026. Samuel agreed and stated that moving the truck by that date would be fine. During that conversation, Samuel never mentioned a towing company, towing fees, service charges, invoices, or any money owed. Based on his approval, we understood that moving the truck ourselves by August 1 would fully resolve the matter. We honored that agreement exactly as discussed and personally moved our truck by August 1. It was therefore shocking to later be told we owed $375 for an alleged towing-related charge, even though our truck was never towed. On August 5, my husband was informed by the front desk associate that Samuel wanted to charge us because our truck had allegedly been towed. This made no sense because the truck had never been towed. Throughout that day, every conversation went through the front desk associate because Samuel repeatedly refused to come out of his office, stating he was "in a conference." We were told Samuel had an invoice proving the charge. However, the front desk associate herself confirmed that she remembered us coming downstairs and moving our truck ourselves. She also appeared confused because she knew no tow truck had removed our vehicle. We finally spoke with Samuel in person on the morning of August 6. He again insisted we owed $375. When it became clear that our truck had never been towed, his explanation changed. He then claimed the charge was simply because a towing company had been called. This raised several questions. If Samuel had already agreed we could move the truck by August 1, why was a towing company called at all? Why was this never mentioned during the phone conversation? Why were we initially told the truck had been towed, only for the explanation to later change? Even more concerning, Samuel requested that we pay him directly in cash. We were never allowed to speak with the towing company or pay them directly. We simply were expected to hand cash to the hotel manager. We repeatedly requested proof. If the towing company performed a billable service, there should be surveillance footage showing a tow truck hooking up to or moving our vehicle, along with dispatch records and an invoice describing exactly what service was performed. To our knowledge, no such evidence exists because we moved our own truck. After refusing to pay a charge we did not believe we owed, the discussion became heated. My husband became frustrated after repeatedly asking for proof and receiving conflicting explanations. During the exchange, he called Samuel a "sucker" and challenged him to step outside. While we acknowledge this language was inappropriate, it occurred only after we believed we were being pressured to pay $375 for a towing service that never occurred. Shortly afterward, Samuel canceled our reservation, claiming my husband had made threatening statements and that he no longer felt safe. We believe this action was taken after we challenged the disputed charge and insisted on proof. We respectfully request that IHG investigate this matter by: * Reviewing hotel surveillance footage to determine whether a tow truck ever hooked up to or moved our vehicle. * Obtaining the towing company's invoice and dispatch records. * Determining whether any billable service was actually performed. * Explaining why we were initially told the truck had been towed, only for the explanation to change. * Explaining why Samuel requested direct cash payment instead of allowing us to work with the towing company. * Explaining why Samuel agreed that moving the truck by August 1 would resolve the matter but later attempted to charge us $375 after we complied. The facts are simple: Samuel approved our plan to move the truck by August 1; we did exactly that; our truck was never towed; the front desk associate confirmed we moved it ourselves; Samuel later changed his explanation for the charge, requested cash payment, and we were removed from the hotel after requesting proof. As longtime travelers, we have never experienced anything like this. We respectfully request that IHG Corporate conduct a thorough investigation and provide a fair resolution. Sincerely, Kimberly Brassell

Great location, close to freeway and restaurants. The hotel itself could use some freshening up,…read moreespecially the rooms. The executive lounge didn't seem as executive as other properties. The breakfast buffet had quality items. Hand sanitizing stations should be in the restaurant.

Good hotel in the area pool is great food is great seems like a good place for after a party the…read morething I didn't like is the bathroom the shower didn't have a door and water went everywhere when I got out the pancake tasted like the smell of a stink bug but everything is good all around

A few nights ago we checked in the Hampton Inn & Suites in Alpharetta GA for one night. While…read moresettling into the room we noticed the toilet was running and reported it. Maintenance came but didn't fix the problem. Then I noticed this . A soiled & stained mattress where my head would have been that night. GROSS!! I reported to front desk asked for manager but he wasn't in. We moved to another room down the hall. Next day asked for manager at 9:00 and 11:00 both times front desk reported him out. At 9:00 I did send him an email with the picture and asked for compensation. And even though he was reported out I DID see him in the lobby at 11:00 because I recognized his name on his name tag. So he was IN just refused to address the issue. Great manager!?! So he gave me 10,000 Hilton Honors points and thought that would be OK. I don't know but if you are a Hilton member 10K doesn't get you anywhere! Reported to Hilton Honors but they said they can't do anything more. These Hilton properties are franchises! Hilton has no input on issues like this!

First time staying at this hotel and we won't be back. First issue was the side door closest to our…read moreroom would not scan our key so we had to go in the front entrance every time. Second was the toilet our room ran all night which was slightly annoying. Then both elevators broke down at the same time. They were repaired quickly but for a hotel with 5 floors that was pretty full, this was an inconvenience to all the guests. We also had dead Asian beetles on the floor by the HVAC unit. Oh and the ice maker was broke on our floor. The hotel was a little run down in areas and looked like it hadn't been upgraded in years. Breakfast was pretty decent but that was the only saving grace.

I love a dog friendly hotel but this one smells of dog. WiFi has been out for the duration of my…read morestay. I'm a Hilton guy and have stayed at several Home2 Suites. Nice sized rooms as was expected. Just smelly and no wifi.

What happened to Hilton? They used to care about their customers. Now they hire people who scream…read moreat you and mansplain things then give you the worst room in the place because there was something wrong with your room. I give them a -10. I don't believe any of these people even know who their customer is.