Excellent Stay Marred by a Troubling Incident…read more Our stay at the hotel was almost perfect--until an unfortunate incident occurred that left a lasting negative impression. The Positives: The rooms were immaculate, modern, and comfortable. From the spacious layout to the pristine bathroom facilities, we couldn't find a single flaw. The beds were cozy, and the room was kept spotless. The breakfast was also a highlight, offering a wide variety of options. The bacon, in particular, stood out as some of the best I've ever had, not just in a hotel but anywhere. The selection, ranging from yogurt and fresh fruit to pancakes and packaged muffins, ensured that there was something for everyone. Typical stuff, but it was plenteous and various. The Issue: Unfortunately, this top-notch experience was overshadowed by the likely theft of my AirPods. About an hour after checking out, I realized I had left them on the bed. Using my iPhone's tracking feature, I saw they were still at the hotel, so I promptly called the front desk. They assured me they would check with the cleaning crew. A couple of hours later, I called the hotel again. They said the cleaning crew hadn't come downstairs yet, but they said again that they'd check with them. This time, I noticed the location of my AirPods had changed to an address in a nearby town, Flowery Branch. This was particularly alarming as the address was a residential area, which suggested that a hotel employee might have taken them. Despite my attempts to get the hotel to investigate, they did not recover the AirPods, and the staff's responses were less than reassuring. I turned the matter over to the good folks at the Hall County Sheriff's Office. They even promptly dispatched a deputy directly to the hospital room where I was visiting my father-in-law. The location of the AirPods showed up at the house in Flowery Branch continually overnight. Magically, the next day (and over the next couple of days), the AirPods showed back up at the hotel when I tracked their location. Hmm. I wonder if the person who took them to Flowery Branch returned to the hotel for a reason. Perhaps because they work there. It's been over a week, and I've yet to hear from the hotel. The Aftermath: Despite the obvious evidence that someone from the hotel was involved, I never received an apology or even a follow-up call. The lack of communication and concern from the hotel has been deeply disappointing. While the hotel facilities and such were lovely, this incident and the way it was handled have likely made it impossible for me to consider staying here again. Final Thoughts: It's unfortunate that such a wonderful stay was ruined by an act of theft and the hotel's apparent indifference. This experience has not only tarnished this location for me but has also affected my perception of the entire Holiday Inn brand. I believe the hotel owes me something--at the very least, a phone call with an apology (empathy) would have been nice, even without an admission of guilt. I've prayed the Lord's blessings upon the person who stole from me (indirectly from my employer, as the AirPods are owned by the university for which I work). I trust that God will deal with the responsible party in the best way possible, as all his works are holy. I hope that the hotel management takes this issue seriously and implements measures to prevent future incidents. Meanwhile, I trust that the responsible party will face the consequences, whether through legal means or otherwise. It's a shame the waste that this theft created, when you consider my time, the time it stole from my family when I was busy dealing with this over the past week, my employer's time, the hotel staff time, the Sheriff's office time, and the cost of replacement AirPods/parts/shipping/etc. In the end, the thief doesn't even seem to have gained anything from their actions, perhaps having learned a lesson in the process.

Stay close enough to Lake Lanier & Mall of Georgia without the inflated price tag. 15 minute ride…read moreto either. We drove here from New York, visiting friends who live local. Free breakfast is great, with wide variety of hot food choices. Outdoor pool was great way to cool off after each days activities. Everything you want or need is right here: fast food, supermarket, gas station, restaurants and more. Hotel and rooms are clean, staff are very pleasant and helpful. Definitely will stay here next time we visit. Great experience traveling with family of 5.

The people here are friendly but the first night I had a five-year-old kid running back and forth…read morefor four hours above me and they did nothing about it. He was saying, "Ahhhh! Ahhh!" and stomping. Fun for him. Not for me. Then I had bugs in sink both mornings. The lady at front desk told me manager would call me Monday. She never did. I will only stay here again if much better offer than other hotels in area. Not recommended! Noise and bugs don't lead to a pleasant stay.

Very quiet. Alexandra was very kind and provided information about nearby attractions and a walk…read morethrough of the hotel hours and amenities. The rooms were clean and had the common essentials. Con: our room TV was broken and the water would not drain properly for the tub.

I saw some of the other reviews but I have to say I had an excellent stay. First of all the front…read morestaff is amazing. I'm not sure of the young woman at the front desks name but she went above and beyond to make sure we had everything we needed. The room was comfortable and quiet. I would definitely come back.

Great location, unfortunately this facility is showing its age. The room was clean and presentable…read morebut again showing is age, the windows are in need of replacing as the desks have given out and the glass is hazy. The bathroom needs some TCL. The location has the Mall across the street, plenty of choices for food and crazy access to 85 and 985

Hospitality was Excellent!! Manager Kelvin or Kelton African American Guy was so nice and…read moreprofessional I will be back he made my day!

We stayed here 5 nights and nice stay. I tagged along on my husbands work trip and needed…read moresomeplace i could walk to for food. They provide breakfast and I snagged a few bananas and tabs of peanutbutter to hold me over for dinner a few days. Some days I walked down the hill to Madilines for breakfast. this was clean and newly renovated. The indoor pool I had to myself a few days. Didn't use the workout area because I did enough walking. I walked to shopping and the mall and the hiking trails down the hill. I felt the bed was comfortable and had a very nice stay. the staff were super friendly and very genuine . the day i walked back from the mall carrying several bags I made some comment about shopping without use of our car. the lady said I could have called and she would have sent someone to pick me up. Wow how nice to offer. several restauants nearby . I would def stay here again.

I stayed at the Legacy Lodge for a work retreat. The grounds, customer service, and dining…read moreexperience were all top notch. As some reviewers have mentioned, the actual accommodations are more on the older, rustic side. If you know that going in, you will be all set.

Another fun and easy long weekend at what has become a great Staycation location for our family…read more This time we had some issues but the staff got on those issues immediately . We were satisfied by the quick response and resolution of those issues. Looking forward to the next visit.

The best Country Inn & Suites we've stayed in here in Georgia! So calm and peaceful. The staff goes…read moreabove and beyond for your stay, with the manager being the best of the best! Our room was clean and our beds were so comfortable. Would definitely recommend this location!

A little disappointed with the condition of this property. Needs a lot of updates. It was tidy but…read morenot particularly "clean". The "free breakfast" didn't consist of anything hot except a waffle maker. No prepared foods. I was in on a business trip and needed to print. I was told the printer hasn't worked in a year. However, the staff was courteous and someone printed a copy of my documents for me.

This location has great staff. It's always clean highly recommend it also in a great area for…read morenightlife and food.

. The room was great, the check-in process is the only issue I had, I arrived at the hotel late,…read moreand not able to place a reservation a head of time, due to the online system not working and the phone services to make reservations not working aswell. When I arrived the young lady at the counter stated hat she did not have access to add my discount, and that I would have to call the 1800 after my stay to get reimbursed for the portion that was supposed to get discounted. Once I did that, and called, they stated that it was too late to add on, and I should have done it before check out. I explained to them I was told differently, but got nothing done about the miscommunication and wrong information given to me. I need a resolution, I do not whom else I can contact about this issue.

Good folks run this place. I had a positive experience staying here, given that it was only for a…read morequick work stop. I literally flew in, slept here about 2 hours after landing. I woke up the next day to do a marathon of training for all three shifts of a frontline worker crew. Came back to the hotel at about 3:00am the next day and flew out at 3:00pm. So this review is really about how comfortable I was in the hotel room for the few hours I slept in it. And it was great with the air working well and the pillows soft. The room was modern and clean and the shower was decent pressure. So no complaints and will stay here again.

Here for a quick turnaround visit. The room, 2 Queen Beds Studio Suite w/ Sofabed was clean and…read morevery spacious. This room has a seating area, wet bar with a microwave and refrigerator (always a plus in my book). The bed was nice and a cozy, so I slept well after enjoying a little TV time. The young lady at check-in was welcoming and the young ladies at check-out were cheerful. I really enjoyed my stay and would definitely stay here again!!!

In town for a wedding, location is close to many things. Staff was super friendly and room was nice.read more

Upon arriving, we found Elizabeth at the front desk a pleasure to work with in our room selection…read more Our room was perfect, comfy bed, quiet location, plenty of hot water in our very clean bathroom for one night on our roadtrip further west. We will definitely stay here again when we're in the area.