I had a really frustrating experience here and won't be returning.
I scheduled a routine cleaning and X-rays, but the appointment took almost 2 hours. A large portion of the visit was spent going over "problem areas" and being shown things that felt more like an upsell than necessary care.
During the appointment, I was also strongly encouraged to proceed with a deep cleaning/scaling treatment quoted around $2,500. The way it was presented felt very pushy and overwhelming, especially considering I came in for a routine visit.
The bigger issue came afterward with billing. I later found out that multiple X-ray codes were submitted, and my insurance flagged some of them as duplicate or beyond what is typically covered. Because of that, I ended up with an unexpected out-of-pocket charge.
None of this was clearly explained in advance. I was not told that additional imaging or services could result in extra costs, and I would not have agreed to anything beyond a standard cleaning and X-rays if it had been communicated properly.
I understand wanting to be thorough, but transparency and patient comfort matter. Between the upselling pressure, the length of the visit, and the billing confusion, the experience left a very negative impression. read more