Sara and her team are great to work with. She is very knowledgeable and works hard to make sure…read moreyour policy works for your needs. We have multiple policies with her. Great agent and great office to work with.

Very rude on the phone. Sara is. A lot of lying done. The policy came in way higher than the quote…read more This was due to incorrect information entered by the Owner/Agent. the another agent in the office corrected it, but it took weeks Sara is very close talker invades your personal space. Also, their office is in a weird area for an Insurance Agency. That should have been my 1st clue hard to find, the building smell's like wet dog, Also very unprofessional in having a dog that runs out to "greet you" it more seems like it is attacking you. Never stopped barking when I was there, also when you call in you can hear the dog barking. Taking my business elsewhere. I would suggest if you want to have decent insurance for your family and belongings this would be the last agency you would go to.

Whenever I contact State Farm I receive excellent service. They take care of my questions and they…read moremake sure that every encounter is a positive one. I am very satisfied with the service I receive.

i just had to file a claim with Debbie Montgomery State Farm after having her help handle all my…read moreinsurance needs for several years. Everyone at her office has always been able to answer all my questions and any question about coverage. Cindy Lou has even made follow up calls to make sure policy is updated . After filing a claim I was really happy with State Farm and all the help from everyone in her office and all the staff at state Farm that listened to all my claim details. I was upset and they took the time to listen and explain how the claim process worked. Afterwards I was so happy I got to deal with this group. The support starting with Debbies office to State Farm showed me what great customer support. Again Thanks to all. I know if a have a problem they will always be one phone call away. Thanks JT

I had a terrible experience dealing with Liberty Mutual insurance, but Deb at April Schaad's office…read morewass wonderful! She stuck with me during anout 3 montgs of living HELL in trying to deal with people who didn't cqre if I walked or sat home worrying about how I was going to do.what I absolutely needed to do! For amyone who is interested, make sure you read this & make sure you never havebto deal with Liberty Mutual! The people who work.for them are rude, to say the least! Thank heaven I ended up Okay & State Farm helped me tremendousl!

April, Tammy and Deb have always been amazing to me. Professional, responsive and honest! April has…read morebeen my agent for a better part of 25 years! She is not only my agent, but a true and loyal friend as well. Tammy and Deb have always stopped what they were doing to help me when I would call or stop in. I appreciate all three of them and would do anything for them. My Dad retired from State Farm's Regional office in Newark a few years ago. It just made sense to work with April and her team! Like a good neighbor... April is there!! THANK YOU TO ALL OF THEM!!

I called and tried to get a straight answer as to why part of my surgery was approved and another…read morepart denied. It was denied because of American Health Holding's analytics, not my best health interest. WebTPA uses this company to do the math and determine medical necessity for them along with cost. The surgery was medically necessary if it was done one way but not another and postponed to the following year because I had met my deductible. They were aware of the surgery situation weeks in advance but waited to less than 24hrs before the surgery to notify the doctors office and myself of the change in hope I would not argue my position or my medical necessity. WebTPA & American Health Holdings are both snakes, heartless, and untrustworthy.

I attempted to locate an in network provider for follow up - was on hold for 51 minutes and found…read moreout that I was the 80th person in the queue - which demonstrates that the company does not have adequate coverage to address patient / customer needs.