My wife and I moved from Nashville, TN in November 2016 and we chose to work with Allstate Insurance, and due to Rusty Thomas's location begin near our new home in Fort Worth we chose his agency... I worked via phone/email with Tiffany at Rusty Thomas's office during the entire process, and working with Tiffany was a great experience... When our policies Home/Auto came up for renewal in 2017 I indicated to Tiffany that we would be reaching out to other providers... We have since chosen to change our policies to Farmers Insurance not because of cost, but most importantly being able to work directly with the actual agent... I do not recall one time that Rusty Thomas took the time to reach out to myself to welcome us to Fort Worth, nor to show any appreciation in working with his location, and Allstate... Again great working with Tiffany at Allstate... read more