Melissa is amazing!! She provides the best customer service and really goes the extra mile!!! Not…read moreonly did she help insure my first home, but she around $1,000 / year on my auto insurance. I've now opted to allow Melissa to help me with my life insurance as well. This woman is an absolute gem and I'd recommend her to anyone for all of your insurance needs!

This insurance office is AMAZING! I know my business will be handled professionally and accurately…read morewith Vivian, Monalisa and the other staff. I love doing business here. Jonnie

I've had such a wonderful experience with Diana Troy's Allstate office. I moved to Texas from New…read moreYork and needed to get renters and auto insurance. I had been dreading the process of setting this up, but Vivian (a member of Diana's team) made it so easy. I called mid-morning and Vivian was able to get everything processed in a single day (with my previous agent, adding renters insurance took three days!). In addition, Vivian coordinated getting proof of my renters insurance to my landlord. Then, when my landlord had questions Vivian and Monalisa (another member of Diana's team) handled conversations with him. I was anxious to get a copy of my renters declaration form. Vivian knew this, so she reached out to me over the weekend via text to let me know it was processed. I'm so impressed with the level of customer service she provided. I feel good knowing that if I have an issue with my car or my apartment that I have Diana and her excellent team in my corner.

Amazing customer service Really an agent on your side…read more Available day and night!! Spends time to customize the policy to your individual needs

We went to their office and met them. They were awesome, they knew all the questions we asked about…read moreour coverage. So professional and warm. They saved us a a lot of money and we still have our amazing coverage. I would recommend them to any of my friends. It's so nice to have a personal people caring connection while saving money on Insurance.

Had lots of questions about a specific insurance policy need - Andrew Guernsey at Fellers Insurance…read morewas always prompt with a reply (email and phone). His replies always included information to go along with the answer - leaving me re-assured I was not only making the best insurance decision, but had the right person helping me. Andrew was recommended to me by a trusted business partner. The recommendation was spot on, with Andrew demonstrating the "best of class" service which resulted in this referral. Based on my experience, I recommend you contact Andrew Guernsey at Fellers Insurance Agency and let him earn your confidence and business.

I was new to DFW and I lucked out with this agent. They listened to my insurance needs for both…read morehome and auto and have always been helpful and informative and quick to answer questions. They were also helpful in the claims process as well. You might find a little cheaper insurance quote but you won't beat their service and attention to detail.

I expected better from AAA…read more What I experienced was not just poor customer service -- it was a systemic failure in quality assurance and accountability. Over the past year, my insurance premiums have increased by nearly 30% annually. When I contacted AAA for a clear explanation, representatives could not provide a transparent, data-driven reason for the increases. Vague phrases like "market adjustments" were repeated, but no one could break down what specifically justified such significant hikes. When I requested to speak with a supervisor, I was repeatedly transferred into unrelated call queues or different departments. It became clear that escalation was being avoided rather than facilitated. That is not how a reputable organization handles customer concerns. Additionally, I inquired about discounts that should reasonably apply -- including veteran-related benefits, proximity to a fire hydrant (within 20 feet), and a five-minute fire department response time. These were either dismissed, vaguely addressed, or not honored without meaningful explanation. Insurance depends on trust and transparency. Customers deserve clear answers, consistent policies, and representatives empowered to resolve issues -- not redirect them. I hope AAA leadership reviews call recordings, strengthens quality assurance oversight, and implements real accountability. Loyal customers should not have to fight for clarity.

Roderic was stellar! So fast and so kind, thank you for everything, you are the best!!read more

The 5-star rating is for this branch's director, Lisa Frias ..she's been extremely helpful in the 2…read moreyears I've had a loan with OMF. The past couple weeks, she's been very helpful in helping me with the payments on the loan, with setting up my last payment later this month, and following through on a couple small issues that had come up with my situation. She even apologized for not getting back to me sooner - but she called me at least a day ahead of time! In talking with her, I can t tell she's a great manager to her co-workers. She's very personable, she's very polite and will take the time to work with each person she helps. Kudos Lisa!

We recently relocated to TX from KY and found Greg who helped us navigate through the health care…read morespecial enrollment documentation process and find us coverage we could afford. We'll be asking Greg for help with supplemental health insurance recommendations in 16 months. He was very knowledgeable and patient with us while we pulled together all the paperwork we needed to obtain coverage. Big thumbs up!

Trophy Insurance has you covered! We are saving money, while getting better coverage. The staff is…read moreamazing and easy to contact no matter your needs. They are knowledgeable and will provide the coverage you want.

My renewal was in February, woke up and 6000.00 was taken out of my account for home insurance…read more Over 2000.00 more than the year before. I called to ask for my agent to call me back but it never happened. The girl that answers the phone says she gives him the message but I never get a return call. If they draft my account again in February we will have problems.