I'm back with another 5-star update because Mark continues to deliver outstanding service year…read moreafter year. I recently purchased a new vehicle and needed my insurance updated before heading to the dealership. I reached out to Mark, and just like every other time, he came through instantly. Within minutes, my policy was updated, proof of coverage was sent, and everything was squared away so I could pick up my car without any delay or stress. What I appreciated most was how fast and smooth the whole process was -- literally one message to Mark and he handled the rest. Great communication, no back-and-forth, no waiting, just results. It's exactly the kind of reliability that's hard to find these days. This second experience just confirms what I already knew: Mark doesn't just set the bar high, he maintains it. If you want an agent who is responsive, efficient, and truly on top of things, Mark is that guy. Still A+ service -- and now proven again over time

I have been a customer for 10+ years and they have been offering the best customer service!!! I…read morehighly recommend

Thank you James Banh and his team at Starwest Ins for saving me over 1,000/ year…read moreI was with Statefarm and I was paying over 1,825 , they got me same coverage with Mercury for 1,257. Thank you James. If you need insurance please call these guys they have first class service. I can call , text, email them and they respond !

My family has been with Starwest since 2017. Multiple policies (a total of 8 and counting) James…read moretakes care of us all. Communication is very prompt and the rates are great. We will continue to use Starwest as our kids leave the nest and need their own policies.

My man Bach did his magic, quick and smooth. Nothing but appreciation for his expertise when it…read morecomes to getting me a sufficient policy. Bach brokered an out of state policy for me when everyone else I checked with declined to write. Love how he actually took the time and explained the current insurance landscape here in Californian too. 10/10

Great people that really want to help.. she gave me good advice without trying to charge me or get…read morea contract

Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

My FIL recommended James after 20+ years of successful partnership. James has given us the most…read morecompetitive prices and coverage on our car insurance since 2021. When my wife and I began our home purchase we knew we could count on James for homeowners insurance. In the state of CA, that's tough since they're all leaving! No task too tough for James though. We recommend and trust him completely. James will come through every time and make sure you are taken care of. We hold him in high regards!

First and foremost, Il'm thankful to find an experienced and trustworthy insurance broker, James…read moreBanh. He provided quotes for my son's vehicle and insurance was provided the same day. James is very knowledgeable. When my son's former insurance company informed us that they were no longer able to provide insurance and was going out of business. We called James and he searched and provided us the best quote and insurance coverage was provided the same day. My boyfriend recommended James since he has insurance here too and has recommended him to several people. Besides, I believe by the word of mouth theory. So once my son purchased his insurance here. My ex father in law decided to purchase his insurance here, too. The only reason I don't have my insurance here is because James was honest to inform me that I already have the best rate from my insurance company. So I highly recommend this place for your insurance needs for their knowledge, honesty and outstanding customer service.

This day I came with with my baby daughter to get some paperwork notarized which Jimmy already…read moreoffered me an affordable quote over the phone. Once we headed over, my first impression of him is a family man with integrity. The quality work is top notch and quick. I would totally go back for services again. It was a wonderful experience with OCCC THANK YOU! Brian

If you apply Covered California here, double check your application and make sure everything is…read morecorrect. My mom came here to apply for herself only but some how my dad (who has Medicare - does not need to apply for CC) also received a bill from the insurance company for Coverer California. Meaning, the girl who processed her application applied two people for CC when there should only be one. Second, my mom picked "A" insurance plan and finalized it with paperwork. Some how, both my dad and mom each received a bill from "B" insurance plan, which is much costlier than my mom's previous choice. And plan "B" is "Enhanced PPO Child Only" (wtf..she's 63 yrs old). This makes me wonder if these were innocent careless mistakes or were it intentional due to greed/inner motive? The damage couldn't be fixed completely because my mom already made a payment for plan "B". She came back by herself but somebody else gave her some kind of excuses. I had to visit the office myself the third time with her to get those two major issues fixed. The bonus star was bc the manager of the office called us back later at night to apologize for his staff's mistake. I might post a follow-up rating in two months.

Johnny Salas with Trinity One helped me with auto insurance and saved me a substantial amount from…read morewhat I was paying. He was fast to respond and extremely helpful and knowledgeable. Great customer service!

I can't say enough good things about Trinity One. I called based on yelp reviews and Johnny did…read morenot disappoint. He was knowledgeable and kind. He answered all of my questions in an intelligent, straightforward and understandable way and he saved my $500 compared to my old policy. It was a pleasure to talk with Johnny. I'd bet that Brent is great too.

Leo is excellent, honest, open, very knowledgeable, professional, nice and smart. His team staff…read moreare the same.

Great insurance agents in this office. Customer service is great and professional about explaining…read moreall the different plans and programs and understand my needs. Thank you much I highly recommend this office for life insurance and other insurance needs.

This branch is fantastic! They are so helpful and welcoming. I came in with questions and I wasn't…read moresure if they could help me. Gia invited me to her desk and was super welcoming! She listened to my problem and the Office team solved my dilemma. I highly recommend them who want great coverage and customer service. I walked out with 2 pieces of chocolate and my problem solved. Thank you for the Great experience!

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. They like to act like the phone disconnected, do not return…read morecalls, stealing from customers, over charging for bs reasons and not fixing "glitches" within their computer system. GO TO GEICO!

Jesse was awesome! It's had to find a great product plus great customer service. It's always one or…read morethe other, Kingdom insurance has both! I will most likely use them again for sure.

Jesse and his team are amazing. He showed extreme care and empathy when my home insurance was…read morecancelled and I could not find a carrier. He did the research and provided a few options with my best interest in mind. He did such a phenomenal job, that when my mom found herself in a similar situation with her car insurance broker, he stepped in and helped her find more affordable coverage. Thank you for your customer service and care for your clients Jesse.