Great staff and customer service! I have used them for years. Quick phone call to make any changes and there is always someone in office to talk to, so I don't have to call customer service. read more

~ So on the night before last, I had to make a trip to the store, only to find out that I was literally overdrawn in my bank account by $169.47!! I am truly absolutely infuriated. Allstate had it listed on my app that my 6 months of Auto and 1 year of Renters Insurance was -NOT- due until 03/08/2021 for Auto Bill Pay...Last night they withdrew the funds. Had I of known that they were going to do this, I would have definitely made sure that the funds were available as I'm constantly moving money around from various accounts. When I contacted them this morning and provided them screenshots to show proof, they simply apologized, informed me that my insurance -WAS- currently due, and that they were uncertain why the app listed the date to be otherwise. I've had perfect insurance with them for close to 5 years without any issues with my annual 6 month payments (Full Coverage). They -ABSOLUTELY REFUSED- to cover any of the overdraft fees whatsoever, saying that while it was their fault, that they were choosing to not incur any liabilities! Are you freaking serious?!?! They then tried to pin the blame on me, stating that they tried calling me back in January and so forth. Yes, they did call and leave a voicemail back in January, and having upon listened to it, I immediately checked my Allstate App to see what my due date was so that I could be on top of everything as I was working 3rd shift and it was difficult for me to return their phone call during office hours. On the voicemail message that Allstate left, they NEVER gave me a due date, but rather said that my "Policy was coming up for reschedule" and to give them a call if I had further questions or needed to make any changes. I immediately canceled my insurance, and switched my plans over to GEICO. I'm now paying $75 cheaper for the same plans with the same premiums, and in December will even go down $200 less almost if I continue with my almost perfect driving record (one minor accident in 20 years)! You can definitely guarantee, that I will be doing every review possible from Google, Yelp, BBB, Etc., on Allstate about this absolute BS ; I understand that mistakes occur, but when you are truly responsible-- FULLY OWN IT AND CORRECT IT!! **At least my bank (3Rivers FCU) told me that they themselves will completely remove all fees as soon as Allstate has reimbursed the funds that were removed. If you click on the pictures, you will be able to see them in full view with actual dates and so forth*** FYI-- Erick Juarez was my agent, and honestly showed that he could care less, found the situation laughable, which during this Covid crisis, you would think that he would be more concerned about his customer base. read more

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The prompt and extensive service I received with this team has been very helpful. All of my questions were answered and I didn't have to shut them down from trying to sell me a bunch of insurance I did not need. The team is professional and easy to reach. read more