So, I have had no issues with the insurance itself. Yet. I have been with State Farm for almost a…read moreyear for auto insurance, and they are cheaper than all the others. I have not filed a claim yet, so I can't speak to that. However, I have had nothing but issues with the Kim Lego agency, both personally and professionally. Personally, when I signed up for auto insurance, Raquel Gonzalez helped me. Raquel said she was going to "bundle my insurance" to save me money but did not explain it. I ended up with auto, renters, and life insurance that I did not need. I canceled the rest as soon as I realized what she had done and only kept the auto insurance I had requested. I was confused because a third party kept calling me to get my health info, and I did not know why. So, selling extra products is unethical, but I let it go. Professionally, I have had my 02-15 life, health, and annuity insurance license for almost a year, and I applied to the Kim Lego agency just to see how different agencies operated. Maybe I would find something I liked better than where I am at. Who knows? I had a screening interview with someone named Kristina Leonard ( who is not mentioned on the "team page" of the agency website). When I asked who she was and how she was affiliated with Kim Lego Agency, she sounded offended and replied that she was "Kim's executive assistant." She rudely asked me why I wanted to work there, how much I wanted to make annually, and if I could commit to a 9-5 schedule. That's it. I answered her questions, although when I told her, that salary depends on how the salary/commission structure works, but I would like to make as much as possible, she rudely snapped, "What? You can't give me a number of how much you want to make each year?" She was 6 minutes late for a 15-minute phone screen that lasted less than two minutes, and I was not allowed to ask any questions. The next day I received a generic email about how "we have chosen to go forward with other candidates." I am not sure why I was rejected when having my license already puts me ahead of a lot of candidates. I believe Kristina simply did not like me because I asked who she was and tried to ask questions about the position during her phone screen. She was rude, short, and not pleasant at all. After reading some of these reviews, I see that no one else seems to have met Kim Lego. Is she even real? The bottom line is to go with State Farm but pick a different agency.

Switched from another agent to this one. Overall great service from Kim's team. Haven't spoken to…read moreKim personally.

Allyson did wonderful and did everything she could to beat the price of my old insurance. 10/10…read morewould recommend

Don is always patient, willing to talk through any questions, and really gives personal service. My…read morefamily has been with him now for 5 years for Automotive, Homeowners, Life Insurance, and have even had CD's.

There are just a few things I demand from my Insurance Agent!…read more1. Honesty 2. Availability at any time 3. Compassion 4. Low pressure sales tactics I can honestly say Perry Unwalla has all these qualities I would never hesitate trusting him with my Life (insurance that is!) If you are looking for a great Insurance Agent in St. Augustine I would definitely consider Giving Perry a look into!

Initially, We thought they were through and explained what we needed. This year, our circumstances…read morechanged. We called, spoke to a representative and talking to him was like pulling teeth. Extracting info from him was laborious to the point of infuriating. We told the agent we were going to drop State Farm, he didn't care; said nothing. Called the office, tried to get another agent before cancelling, she never called back. Called a third time and explained our frustration. They just don't care. Even after telling them we were shopping around and would be dropping them, they didn't try to keep me as a client. Looks like they don't need business. Glad to find out they do not value customers before having to depend on them. You've been warned!

The whole experience went well. Jo was wonderful. Thank you Short simple and straightforwardread more

The place has the best agents. They give you all the details and make sure you are covered during…read morea transitional period. They treat you like family and no question is idiotic. Jo G calmed down a situation and got it all straightened out from a fubar situation from the previous agent. Directions go I. The complex and take an immediate left and they are at the end.

Local, friendly, love our team! Kelsey loves being a part of the community and insuring our…read moreneighbors are taken care of.

They are the best in Nassau County. These ladies and new Gentlemen go beyond to help. Great team. ​read more

It is always great dealing with my agent, Chris, as he always has time to answer my questions about…read moremy coverage. We work together well to come up with the best plan for me at costs that are fair.

Fantastic customer service from Brooke at the Time Murphy State Farm office. If you need…read moreinformation about insurance, talk to Brooke! She was so professional, positive, and knows her stuff!

Terrible customer service. After declining the quote the representative Jennifer keeps calling me…read moreafter asking her not to. It must be some game with this agency plays. If I receive another phone call I will be contacting State Farm Corp Office!!!

Professionalism, Responsiveness, Value…read more I have been a client of Jonathan Gibbs State Farm Agency in Ponte Vedra for a few years. I chose them after extensively shopping rates of insurance agencies. We have had our auto and home owners insurance with them since we moved to Nocatee. I started with them because of the rates and stayed because of the excellent customer service. Everyone at the agency is professional, friendly and communicates very well. Emails are answered promptly and with the client's interest in mind. Over the years, I have communicated with a few of the employees there but with Danielle the most. Every interaction was her excellent and all questions are answered.

Doesn't answer the phone. Office closed to walk-ins. I've experienced this problem for a few years…read morenow. Frustrated!

This agency is WHACK. I am so angry by how they treated my elderly mother. They are modern day…read moregestapo, preying on older Americans who are just trying to get by. When my mother sold her house and decided to travel the country (her retirement dream) they harassed her non-stop about insurance... which she no longer even needed as she SOLD her only home and would be with me (who is fully insured already out of state). They even reported her to the State of Florida, who sent her threats of penalization if she didn't prove where she was insured! The audacity. Sick business practices.... and PS you can get a better quote practically anywhere else. Go to local agencies, not this greedy corporate sh*tshow of a practice.

Very good service We have been with State Farm forever and…read morerecommend this office Sometimes they are hard to get on the phone but today they transferred me to someone working remotely so I got good service

Keeps sending me junk mail about their insurance. Flooding my mailbox with junk. It's not the best…read moreway to get business. Would not recommend.