I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

Tammy's office is always fast, responsive, and friendly. When I call, they typically resolve…read morethings on the phone right away. When I email, they write right back.

We transferred our policies to Tammy's State Farm Agency and everthing went very smoothly. Her…read morestaff was very hellpful and well informed with excellent intepersonal and customer service skills. I met Tammy about two weeks later. She was very engaging, helpful and easy to talk with. Tammy had some good suggestions for potentially improving my coverage and better optimizing my insurance costs as well. Impressed with the personalized service and the excellent customer service skills. A terrific State Farm Agency and Team.

Just wanted to express my sincere thanks to Mike Williams for resolving a couple of insurance…read morerelated issues on a vehicle recently added to my policy. Overarching as a service in-oriented business the key differentiation is service and in a world that is driven by 1-800 phone numbers, text, and emails, the old school approach of regular phone updates was truly appreciated as we navigated certain issues to resolution. Mike is masterclass, and if you are actively looking for an insurance carrier/agent or want to align to a specific agent at State Farm Paul Cashman Insurance, ask for Mike Williams, he will serve you very well. Thank you Mike, it's much appreciated 5

I just wanted to express my sincere gratitude to Yadi at Paul Cashman State Farm in Santa Barbara…read moreand for the exemplary service I received today, quite simply unsurpassed and first class. As a ~25 year customer of the State Farm agency, it's wonderful to see that loyalty pays off. Any business is really defined by its employees and Yadi exemplifies this, amazingly responsive, owned, addressed and concluded my inquiry, validating what it is all about. Meaning the 'traditional' approach to business, where you can pick up the phone and speak to someone, as compared to the 1-800 number and technology driven world we live in. Yadi, thank you again It's truly appreciated

Irene was our agent for more than 20 years (until we moved out of state). Her advice on life…read moreinsurance allowed us to have the savings to put a down payment on both our California home and our Washington retirement home. After my one accident, Irene and staff went to bat for us and not only got us high blue book payment for my totalled Toyota (within 9 days), they also got the other driver's insurance to reimburse our deductible. Just last night I received a notice that my long term care insurance premium was going up significantly (+$50 per month). Since this was the 1st increase since we purchased the policy in 2009, we really thought that we'd locked in a "no increase" policy. Since the rate increase was based out of California (where she wrote the policy), we emailed her about our recollection of the terms. She emailed us back immediately explaining the increase. DID I MENTION THAT THIS WAS ALMOST MIDNIGHT ON A MONDAY NIGHT? DID I MENTION THAT WE AREN'T EVEN HER CLIENT ANY LONGER? It didn't mitigate the sting of the increase, but at least our questions were answered and we weren't left to obsess about it until 09:00 today. We still have State Farm for our insurance needs, and our Washington agent is average (actually his *staf*f is average...I've only met the agent once in 6 years). Irene spoiled us, and hers is still the guidance we seek and trust. We'd been with her so long (even though she can no longer legally be our agent) that we think of her as family. You cannot go wrong with Irene Henry.

We have been with Irene Henry -State Farm for over 20 years and we cannot say enough Fabulous…read morethings about this State Farm Insurance group!! Irene and her Amazing Staff- Marina, Ramona, Evelyn and more, are so Patient, Understanding and Absolutely a Delight to work with- and as Irene says "We have your Back, we are here for You, like a Good Neighbor" !! Soo True- Thank you, Thank You for the Above and Beyond Service Always :)))

I don't know if I can say enough about this organization. We tried to purchase a mobile home with a…read moreloan from another lender. It was a disaster. Delays. Problems. Lack of communication. It got to the point, after almost 60 days, where it was clear that the loan would not be going through. Enter Clay Dickens and the team from Community West Bank. From stormy weather to a sunny day at the beach. Clay and the team resurrected our hope that the deal could go through. In 30 days!! We were able to close the deal and move into our home. Their hard work, knowledge of the system, and effective communication made all of the difference. What a blessing it was to have this team come in when they did.

I was interested in refinancing my mobile home that's coming up in May, and I found out community…read morewest was the only one in town that can provide the service for mine that's built before 76 after lots of research. My bank advisor and I both spoke to Will on the phone, and we both agreed Will was knowledgeable, professional and very patient with our questions. When I came in to meet him, he drew out the rate plan and calculated all the numbers for me, including one for my current loan to compare. It was amazing how helpful and willing he was to go out of his way to get my questions answered. He also emailed me some form I might need that's not related to applying for a loan with him and offered further help. What an incredible kind gentleman, and I'll definitely apply with him when I need a loan. Thank you for all the help and advices!

Kory and his team are simply amazing and easy to work with. I have been with Kory for 3+ years now…read moreand am very pleased with his knowledge and his willingness to help. I got a quote from him and other insurance carriers and Kory came back with the best quote and has stuck with the quote since we started with him. He was easy to work with and we even ended up getting renters insurance through him at a killer deal. Recently, I contacted him in regards to making some changes to my auto insurance and the request was fulfilled within 10 minutes. The next day I needed another change and Kory was out of the office but Jon was quick to make the immediate changes that I needed to my automobile coverage. These guys are so friendly and always willing to make things happen in a timely manner. I will definitely be keeping them for my automobile and renter insurance needs and will continue recommending them to friends and family:)

We have been with Kory for 10 years now. We have NEVER been so well taken care of by an insurance…read moreagent, ever. There have been panicked phone calls, late night phone calls, worried calls, curious calls, short meeting and long meetings...all of them received with graciousness and full of appropriate and caring advice and guidance. He has absolutely been "like a good neighbor" and has always been there for us as our lives have grown and changed. We can't recommend Kory enough. Thanks for your years of service.

The Kait Team is always ready to get you what you need when you need it. I worked with Myrna who…read moreprovided the info I needed ASAP!! Many thanks!!!

I've been nothing but impressed with Kait Hamilton and her team. They are proactive, always…read moreattentive to and on top of what's happening with my policies. Their communication is terrific. Vanesa recently helped get a payment glitch that required a fair bit of back and forth sorted out for me. I highly recommend working with them.

I've been a customer for over 30 years. They are knowledgeable and courteous, have saved ne money…read morewith tax advice. John Bostwick is awesome.

Looking for a local company to do my taxes I chose Anita Peca at Walpole. She was apparently busy…read morein March so filed for an extension with the IRS for me. It's now June and I hadn't even heard from her, so I went this morning and picked up my paper work and will find another tax person. She gave me a bill for $375. Filing an extension is free, and I had 3 short conversations with her on the phone, yielding no useful information other then her emphasizing the base fee was $1200. and advising me to call the IRS with my questions - which I did. She was useless. I"ve never been late with taxes until connecting with this firm. I guess I'm 'small potatoes" and their bigger clients come first.