I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

Looking for new or improved insurance is no walk in the park. Before I found Cody Allen at Atlas…read morePlus I had spoken to 7 different agents at different companies, all who said they couldn't get me a better rate or increase my coverage without dramatically raising my rate. Our agent Cody looked at our specific situation and with a little research was able to save us money and get us better coverage than we've ever had before. I love this company. They really take care of their customers. Even the owner, Sabrina, reached out and helped in building our policy. Going forward, we will be using them for all our insurance need

Cody Allen is our go to insurance guy! After shopping around for the best rates and coverage, Cody…read morecame through and was able to beat all of them with the best coverage. The whole process from getting quotes to coverage was seamless with the help of Cody and Atlas Insurance. He is always very prompt at returning calls and answering any questions we have. I would definitely recommend Cody and Atlas Insurance to anyone looking for a high quality insurance agent.

Kelsi is the best! She is our agent and really takes care of anything we need. Top notch! Thank you!read more

Ken and his team are simply OUTstanding! It's one thing to find a competitive policy but they…read morestand behind the policy they sell you and advocate for you! Though Ken has a team he will dropped everything and get involved if necessary....

Do not use Liberty for Home Insurance please!!!!! My husband and I were fire victims of the…read moreNorthbay fire back in October 2017. We were in ICU for over 8 days and almost lost our lives. Our Insurance adjustor told us six months ago and in writing that we qualified for 180% replacement replacement cost coverage because our area was in a catastrophe and we qualified as such. When it was time for the final payout and replacement coverage supported by their adjustor showing coverage exceeded the 80% , the "LARGE LOSS CLAIMS ADJUSTOR/TEAM MANAGER" said we were mistakenly informed and that there was an error. LIBERTY MUTUAL YOU SHOULD BE VERY VERY ASHAMED OF YOURSELVES!!!!

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

I was shopping for a new insurance policy and, as usual, got three quotes to compare. All three…read moreinitially came back with the same offer from the same carrier, and I was about to go with another broker when Kat Robinson followed up with additional options. Kat took the time to review all of our existing policies and put together a comprehensive quote. In the end, she saved us a significant amount of money while improving our coverage. It's also great having all of our insurance handled by a single local agency. In a time when minimal service has become the norm, working with Kat was a breath of fresh air. Highly recommend.

I have several years of very positive experience with Santa Barbara Insurance Agency, everyone has…read morebeen nothing short of professional and wonderful....lately I have been working with Kat Robinson who has been amazing....honest, hard working, diligent, knowledgeable, thorough, and so so helpful ,one of the hardest working employees of any company I have ever had the pleasure of working period. Kat is amazing.............david e

I was a very loyal customer who paid all my bills on time and even in advance and I have never had…read morean accident or ticket ever in my life after 35 years of having a license in California and Allstate insurance just decided to raise my policy charges extremely high and didn't even care what I had to say and I did nothing wrong

This office is no longer run by Dave Thomas. It redirects your calls to Guardian Pacific Allstate…read moreoffice in Fresno. Unfortunately they have unlicensed insurance agents giving incorrect information. I do not recommend calling Dave Thomas.

Worthless. After 19 years of insurance by Allstate and Alain as my agent, Allstate dropped me due…read moreto increased fires in California, and all Alain could say was "sorry." No attempt to refer me elsewhere, no attempt to look for alternative plans, no discussion of how I could look at the California FAIR plan and what I should be looking for. Just "sorry" and I am on my own looking for a new home owners policy. As I called around, I found several agents who I spoke with making suggestions, where to look and what kind of policies and limitation I should look for. Most were very helpful and were willing to put time and energy in looking into options. If you want a salesman who lines his own pocket but offers nothing but "sorry" when you need assistance, Alain is the agent for you. Otherwise, stay away from this worthless agent.

I've been with Allstate and Alain Welty for several years now. They stood by me when my daughter…read morestarted driving as a teen-ager and then were there for me again when I bought a house and needed a homeowners policy. Both Alain and his associate Jorge Amezcua are very knowledgeable, and are more than willing to answer every question, review every detail, and consider various scenarios in order to help me make decisions about coverage. Their dedication to their clients is solid, and they go out of their way to make difficult situations less difficult. I very much appreciate their ethics, professionalism, courtesy, and dedication!

I can't express how grateful I am with Isabel Vega for her help during my claim process, the…read moreendless hours and support was very much appreciated. You are one great agent and I admire your work, patience and dedication to your job!

Went there to get a quote, the lady at front desk said she needs copy of DL, and she copied all…read moredocuments of my previous insurance and condo policies, I emailed the driver licenses on 7/8/24. Never heard back with any quote or update. This is interesting because this case was a fat one, I was about to get insurance for two condos and three cars!

Highly recommend! Bob is very kind and helpful. Connie is particularly great, and went above and…read morebeyond to help us thru the process of picking the right insurance and getting it set up for us. She took all the stress out of a confusing process. Couldn't recommend these two people more!

After checking a few agencies, I rested on this one because Bob Hopper's calm and knowledgable…read moredemeanor as well as the information he provided me (he had no idea who I was!) was so very helpful. He was able to give more detailed knowledge of the whole process than anyone else I'd talked to and just overall seemed to enjoy helping people. He's a gem and I wish his business all the best.