I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

We transferred our policies to Tammy's State Farm Agency and everthing went very smoothly. Her…read morestaff was very hellpful and well informed with excellent intepersonal and customer service skills. I met Tammy about two weeks later. She was very engaging, helpful and easy to talk with. Tammy had some good suggestions for potentially improving my coverage and better optimizing my insurance costs as well. Impressed with the personalized service and the excellent customer service skills. A terrific State Farm Agency and Team.

The team at Tammy Dobrotin's State Farm Office is, in a word, fabulous! You can count on any one…read moreof Tammy's staff to be professional, knowledgeable, and personable. Lily Conklin patiently helped me today to completely understand some questions about coverage. As a result, I was able to confidently assist my daughter to update her auto and homeowners policies. THANK YOU LILY!

Kelsi is the best! She is our agent and really takes care of anything we need. Top notch! Thank you!read more

Ken and his team are simply OUTstanding! It's one thing to find a competitive policy but they…read morestand behind the policy they sell you and advocate for you! Though Ken has a team he will dropped everything and get involved if necessary....

Looking for new or improved insurance is no walk in the park. Before I found Cody Allen at Atlas…read morePlus I had spoken to 7 different agents at different companies, all who said they couldn't get me a better rate or increase my coverage without dramatically raising my rate. Our agent Cody looked at our specific situation and with a little research was able to save us money and get us better coverage than we've ever had before. I love this company. They really take care of their customers. Even the owner, Sabrina, reached out and helped in building our policy. Going forward, we will be using them for all our insurance need

Cody Allen is our go to insurance guy! After shopping around for the best rates and coverage, Cody…read morecame through and was able to beat all of them with the best coverage. The whole process from getting quotes to coverage was seamless with the help of Cody and Atlas Insurance. He is always very prompt at returning calls and answering any questions we have. I would definitely recommend Cody and Atlas Insurance to anyone looking for a high quality insurance agent.

By the best insurance in TOWN!! If you are looking for any kind of insurance please go and look…read morefor Isabel at Baratto. Isabel in the office is the best agent shes so kind, understanding and takes her time to explain in detail all of our insurance documents. She took her time to explian my homeowner documents that I had many questions she was so pacient with us. she goes over and beyond to help. We are so happy with her service!

I can't express how grateful I am with Isabel Vega for her help during my claim process, the…read moreendless hours and support was very much appreciated. You are one great agent and I admire your work, patience and dedication to your job!

I was a very loyal customer who paid all my bills on time and even in advance and I have never had…read morean accident or ticket ever in my life after 35 years of having a license in California and Allstate insurance just decided to raise my policy charges extremely high and didn't even care what I had to say and I did nothing wrong

This office is no longer run by Dave Thomas. It redirects your calls to Guardian Pacific Allstate…read moreoffice in Fresno. Unfortunately they have unlicensed insurance agents giving incorrect information. I do not recommend calling Dave Thomas.

Very frustrating. They processed my cancellation at a later date than requested, causing me a…read morereduced refund. They actually insisted that I provided them subsequent evidence of coverage! Its none of their business if I replaced the coverage, they should cancel the coverage based upon the customer's request. They were very unresponsive to emails, many days would pass without a reply, I would repeatedly have to follow up. I thought this would be a great agency for me to use and refer to, but it was so poorly handled, I will not use or recommend them.

I'm very thankful for this Insurance team. I have been with them for three years and some others in…read moremy family have been with them for much longer. The staff works hard and is SO friendly, helpful, and responsive. Every single time I call, I receive the help I need. They have great house and car bundle deals. Thank you for your years of service.

Came in to do a bunch of DMV paperwork. Was in and out in 30 minutes with no appointment necessary!…read more Chris was the guy who helped me out. Extremely friendly and courteous. Got all the paperwork and forms I needed, helped me fill them out, explained EVERYTHING. Answered all my questions and offered alot of pointers. Thank you for your awesome service Chris! Avoiding the pain of the DMV on this alone makes my membership worthwhile.

If you're getting overcharged for your auto insurance, this might help you…read more A few months ago, I noticed that my auto insurance policy had suddenly increased by a significant amount. I called customer service, and the representative told me there was an issue with the mileage listed on my policy. They assured me they would fix it and that the extra amount I had already paid would be applied as a credit toward my remaining policy balance. I agreed with that solution. The following month, however, I was overcharged again. Since the issue still hadn't been resolved, I decided to visit one of the closest offices in person. I thought speaking to someone face-to-face would be more effective than talking over the phone. I even drove my car there because I hoped they could verify the mileage on the spot. The representative who helped me told me she had never heard of a credit being applied to an account and insisted that the amount I was paying was correct. I explained everything I had been told over the phone and pointed out that my policy showed my vehicle as having over 100,000 miles, even though my car was only about a year and a half old and had fewer than 20,000 miles. Despite that, she refused to verify the mileage or investigate the issue further. Instead, she suggested adding a multi-policy discount or a student discount, neither of which addressed the actual problem. What made the experience even more frustrating was her attitude. She repeatedly dismissed my concerns and made comments such as, "Are you comparing apples to apples?" and "We want you to be happy, and if this price doesn't make you happy, you can go ahead and cancel it." As a customer of nearly two years, I never expected to hear that from someone whose job was to help resolve billing issues. As soon as I left the office, I called customer service again. The representative on the phone reviewed my case, corrected the mileage issue, and reduced my monthly payment from $500 to $240. That confirmed there had been an error all along--one that the office representative either couldn't or wouldn't address. My advice is simple: if you think you're being overcharged, call customer service first. If necessary, call more than once until someone takes the time to thoroughly review your policy. Based on my experience, I would not recommend relying on this office for billing or policy issues at all. I left feeling like they were more interested in ending the conversation and discarding my concerns than in helping solve the problem. If I could I will give them 0 stars. I hope sharing my experience helps someone else avoid the same frustration.

I was shopping for a new insurance policy and, as usual, got three quotes to compare. All three…read moreinitially came back with the same offer from the same carrier, and I was about to go with another broker when Kat Robinson followed up with additional options. Kat took the time to review all of our existing policies and put together a comprehensive quote. In the end, she saved us a significant amount of money while improving our coverage. It's also great having all of our insurance handled by a single local agency. In a time when minimal service has become the norm, working with Kat was a breath of fresh air. Highly recommend.

Katherine Robinson was extremely helpful with our liability insurance needs. After a series of…read moremissteps and lack of communication with the broker we have used for many years, Katherine's professionalism and follow-up were a stark and very welcome contrast. Very highly recommended!

Worthless. After 19 years of insurance by Allstate and Alain as my agent, Allstate dropped me due…read moreto increased fires in California, and all Alain could say was "sorry." No attempt to refer me elsewhere, no attempt to look for alternative plans, no discussion of how I could look at the California FAIR plan and what I should be looking for. Just "sorry" and I am on my own looking for a new home owners policy. As I called around, I found several agents who I spoke with making suggestions, where to look and what kind of policies and limitation I should look for. Most were very helpful and were willing to put time and energy in looking into options. If you want a salesman who lines his own pocket but offers nothing but "sorry" when you need assistance, Alain is the agent for you. Otherwise, stay away from this worthless agent.

I've been with Allstate and Alain Welty for several years now. They stood by me when my daughter…read morestarted driving as a teen-ager and then were there for me again when I bought a house and needed a homeowners policy. Both Alain and his associate Jorge Amezcua are very knowledgeable, and are more than willing to answer every question, review every detail, and consider various scenarios in order to help me make decisions about coverage. Their dedication to their clients is solid, and they go out of their way to make difficult situations less difficult. I very much appreciate their ethics, professionalism, courtesy, and dedication!