This is the second year I have worked with Andrew Spraberry at Royalty Insurance Company, and once…read moreagain he went above and beyond. Andrew researched multiple top-rated AAA insurance companies to find the most reasonable pricing for all of my insurance needs, including my primary home, two rental properties, car, pickup, and travel trailer. By working with Andrew, I saved approximately $3,000 in 2024 and $1,017 in 2025. He has a professional yet comfortable approach and took the time to clearly explain my insurance options in detail. His recommendations allowed me to secure the maximum amount of coverage at the best possible cost among the insurance companies I was able to choose from. I highly recommend Andrew and Royalty Insurance Company to anyone looking for knowledgeable, trustworthy, and cost-effective insurance services.

Working with Bradley has been a great experience. After a frustrating time with our previous…read moreinsurance agent--who often took us for granted and didn't return our calls--it's been a refreshing change. Bradley is very knowledgeable, takes the time to clearly explain the differences between coverages, and responds to questions promptly. He's never pushy and has made us feel genuinely taken care of, which is something that feels rare these days. We're looking forward to a long-lasting relationship and to moving our other insurance needs over to Royalty Insurance.

I cannot say enough good things about Alliance Insurance Agency and working with Bret!…read more He explained my coverage in a way that no insurance agent ever has before.. For the first time, I truly understood what I was paying for and WHY it mattered. Bret spent so much time making sure everything was properly covered. Through that process, I learned I had been under insured for years while actually paying more for less coverage. Finding Alliance Insurance was truly a game changer! Customer service cannot be beat, and Bret's ability to compare multiple companies and rate costs is awesome. Highly recommend!!!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Tim Bicknell is the best thing that has ever happened to my family. He shops rates everywhere for…read moreour Homeowners and Auto Insurance Policies. He gets us the very best deals! For example, we just saved $1855 a year on car insurance! We got the lowest Homeowners insurance out there too! You just make one phone call and he gets you all of the discounts that the companies never openly offer you! Having Tim as our agent has been a blessing! I HIGHLY recommend using him as your agent to shop insurance carriers and save you money. The even better deal is that his services are 100% completely FREE to consumers! He's extremely knowledgeable and even friendlier! I'll be using him from here on out! I love Tim Bicknell! He's the BEST!

I purchased a new home and was overwhelmed by all the insurance quote information I found after…read moredoing my own research. A friend referred me to Tim Bicknell. He answered all of my questions about coverages and advised me on how much insurance I actually needed for a new construction home. He was very transparent and knowledgeable. I ended up purchasing an Auto policy with him as well. I definitely recommend Tim Bicknell for your insurance needs.

They will put you in an inferior homeowner policy and then with major hail damage, the company…read morewould only pay us 1/8 of what all adjustors said it needed. We asked for help from the company owner and he said just call an adjuster. He couldn't be bothered I guess but he sure liked the commission off of our premium we paid. Come to find out this was a new company they were writing and they didn't even know the details of the policy and are now not using this company anymore for their clients homeowners policy. Did I mention we haven't heard a word from them to see how our claim has been going or our fight. We are on our own with absolutely no help or communication with them or from them. If you are smart, you will not employ them as your agents.

They allowed our insurance to expire, I do not have any sort of correspondence from them. Searched…read moremine and my husband's emails to confirm. They called me at 5 PM on a Friday and left a message after my husband spoke with someone TWICE, giving HIS contact info, once requesting quotes we never received and again to inquire about the policy being cancelled. We pay via mortgage payment- how was it cancelled?! The insurance company sent us a letter May 25 saying we were canceled- but told me our broker had it OVER a month ago! We had no idea. Apparently they're having office issues per what a unhelpful lady in office told my husband.. Do not use this company! If you have a broker to ensure you are covered, this is not the broker to go with

I had Sterling Insurance quote me on my home and car insurance. Both quotes came back saving me…read moremoney which was great. They are very easy to work with, have great customer service and go above and beyond to take care of you. I recommend them to everyone I know and met. Thank you very much Teresa and Marcus!

WOW. Friendly, and the easiest process ever. Best price on insurance. Would highly recommend.read more

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

Currently have a claim on one of these customers! I have a witness they refuse to call when I went…read moreto talk to the witness and asked if they would talk to the customers insurance they then said they didn't record the statement. Refuse to let me talk to a supervisor all this lying just so they don't have to fix my car is insane. By far the worse insurance company and they do the brokest shit don't even see how this place gets busines. Jasmine.

Honestly now, Geico has been insuring me for at least two decades. They are great and I don't…read morecomprehend the bad reviews. Pay your bill on time. Don't get tickets and drive in such manner that you avoid being at fault in an accident. Don't speed. Respect whoever answers your customer service call. They have a hard time all day dealing with rude people. GLB TEXAS​

I absolutely love having Matt Lohoefer's team on my side. Recently was hit by a company work truck…read moreand the driver was less than willing to admit he was the cause of the accident. Matt's team got work and everything was taken care of. Absolutely everything, including an upgrade on my rent car!

This agency is completely ironic in the fact they claim to assist their customers and want to take…read morecare of you. I could not tell you to stay away further from Matt and his team. We had a question about our policy and instead of calling us back he assumed we wanted something else and sent us a rather inconsiderate email. This is not how you run a business and it is sure not how you take care of your clients.

Extremely unprofessional. There are hundreds of agents out there. If you are going to spend your…read morehard earned money and time on insurance you want someone who is there for you who is professional, responsible, and respectful. Although Kristian does a great job selling that before you sign a contract, when an issue comes up, you see a true lack of professionalism. Where it doesn't cost you to look elsewhere, you should. Kristian's own team overcharged me. When her own assistant was correcting the issue, Kristian went out of the way to pick up the phone and call me and speak in a disrespectful tone to begin with. Funny thing was our issue was already resolved and Kristian for some odd reason wanted to just argue for the sake of arguing without even knowing the situation or why I was billed incorrectly. After being corrected and informed, instead of acknowledging being wrong, she hung up on me. I called corporate who agreed that her behavior was unprofessional, they on their own recommended a new agent, and confirmed that what I and Kristian's assistant had already figured out was correct and that Kristian had no idea what she was talking about. SUMMARY: just go elsewhere.

Great service, and glad we found Kristian for our auto and home insurance. Quoted and received…read moreexcellent rates for both. She is very thourough about explaining the premiums and the policies. Best we have ever had to be sure. I highly recommend her agency to friends and family and anyone who appreciates a good agent with good rates too. Thanks from the Pattersons