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    Allstate Insurance: Celeste Gullo

    4.3 (3 reviews)
    Open 9:00 am - 6:00 pm

    Services - Allstate Insurance: Celeste Gullo

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Liberty Mutual Group

    Liberty Mutual Group

    (2 reviews)

    Terrible company. My husband and I have been with them for over 15 years. Something has gone…read moreterribly wrong with their customer service. There is none. Unresponsive and flat unknowledgeable. Auto cancelled with the wrong designation of "HIT PARKED CAR.". They had listed that my wife hit a parked car when in fact in their own records it showed that our car was parked and hit. After 30 minutes on the phone and promises this would be reviewed and more than likely rescinded, we felt better. At least someone understood, agreed and would take action. The CS rep said call back in a week and so we did. A week later, nobody ever heard of the call we had from a week ago and there was no record. We asked for a supervisor, the woman, Shaneekwa, said no problem. Waited for 10 minutes and Shenaya picked up. Oh, sorry she said, I am in claims. I am sorry and understand your frustration. I'll switch you back to policies but there are no supervisors. I hung up. This company is a dark hole of a HOT MESS. They are fine if you need nothing but higher prices and no customer service.

    This is the closest I've gotten to communicate with a LIBERTY MUTUAL employee for my claim. They…read moreare the WORST customer service providers EVER I've encountered from ANY insurance company EVER. The agent they assigned to me for my claim is completely NON-RESPONSIVE and their phone directory sends you on a loop if you're trying to get a live agent on the phone. I've been paying insurance to LIBERTY MUTUAL for many years at a premium of $227 per month! And now when I need service info for my car the customer service is HORRIBLE!

    Allstate Insurance: Celeste Gullo - homeinsurance - Updated May 2026

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