Terrible company. My husband and I have been with them for over 15 years. Something has gone terribly wrong with their customer service. There is none. Unresponsive and flat unknowledgeable.
Auto cancelled with the wrong designation of "HIT PARKED CAR.". They had listed that my wife hit a parked car when in fact in their own records it showed that our car was parked and hit. After 30 minutes on the phone and promises this would be reviewed and more than likely rescinded, we felt better. At least someone understood, agreed and would take action. The CS rep said call back in a week and so we did. A week later, nobody ever heard of the call we had from a week ago and there was no record. We asked for a supervisor, the woman, Shaneekwa, said no problem. Waited for 10 minutes and Shenaya picked up. Oh, sorry she said, I am in claims. I am sorry and understand your frustration. I'll switch you back to policies but there are no supervisors. I hung up. This company is a dark hole of a HOT MESS. They are fine if you need nothing but higher prices and no customer service. read more
