I highly recommend Elena to anyone looking for an honest, reliable, and hardworking insurance…read moreprofessional. She truly cares about her clients and always takes the time to explain policies clearly and make sure they understand their coverage. She is extremely responsive, detail-oriented, and goes above and beyond to find the best options for each person's needs. Whether it's answering questions, handling claims, or finding the right plan, she handles everything with professionalism and integrity. Elena is also bilingual, which makes communication easy and comfortable for a wider range of clients. Most importantly, she treats everyone like family and always has her clients' best interests at heart. If you're looking for someone who is knowledgeable, dependable, and genuinely cares, she is the one to call.

I was able to get my questions answered promptly. Always a smooth process when talking to my agent.read more

John Tyson and the whole team at Bob Masterson has been handling my insurance needs for decades…read morenow. They are always helpful and great to work with. I just had to insure 2 new cars and they made the whole process easy! Great Job!

John Tyson was fast and efficient! Excellent customer service ! Would highly recommend this office…read morefor auto and home coverage ! I switched from another carrier after 30 years of service and ridiculous increases !

I got these people from a mailing they sent out. It was getting to be time to renew my insurance…read moreand GEICO had jacked it up over the 20 years that I was with them. I had been completely incident-free (no moving violations & no accidents) for over 3 1/2 yrs and so I called the number on their letter. These people found me a policy for more insurance (I had 50/100 and now have 100/300) for 893.40/yr LESS than I had been paying. And I was really busy and couldn't attend to it the first time we spoke, so they kept calling back. They were not pushy and they were very professional at all times. I highly recommend this office and will use them again.

Daniel Georgia ROCKS!!!! I switched only because of how good…read moreand honest he was. He explains what his doing and doesn't rush you. He truly cares about his customers. He will do right by you hands down you are in good hands. Ask for him Use him And switch today!

Adam Simmons was excellent in helping us find a better rate AND better coverage for our auto and…read morehome insurance. After being with them for over a decade, State Farm steadily increased our rates for the past 3 years without much explanation as to why and without claims. After speaking to Adam, my husband and I could tell he was very knowledgeable in the field of insurance and cared about helping us. I will recommend Adam to everyone!

I would like to start by saying I was a loyal State Farm Customer for almost 39 years and switched…read moreto Allstate only because a freind and owner Raymond Strvoveglia asked for my business. I gave them house, cars, motorcycles I thought it was odd by all the finacial questions they asked never having to supply so much before. It started ok then we would get new statements and insurance cards every two weeks. They made things get so confusing they would tell me I owed $300 one month and $700 another month. My policy should have been locked in for the six months. After two years of all thier confusion and endless paper work I decided we have to switch back to State Farm. I switched at the end of my policy period should of had a balance of $224.00 but instead got a final bill for $702. When I called to try and get clarification or an explanition I got no where and was told that Ray the owner would call me because he was the one handling my account. I waited several days did not hear back I called his personal cell phone and got no respones my texts went unanswered. I called the office and was told he was away in Aruba. I waited two weeks called the office again and this time he was vacationing in the mountains. Long story short I recieved notification they put me in collections and this effected my credit rating. I can't belive that any company would do that with out reaching out to you. I still have not heard back from Ray as he ghosted us. I have been back with State Farm now six months they take $324 a month with no Shenanigans. FARE WARNING IF THIS IS HOW THEY TREAT FRIENDS I FEEL BAD FOR REGULAR CUSTOMERS.

I wouldn't deal with this branch. I am a 23 year old female. I've been a driver on my Mother's…read morepolicy for over a year and had my license since I was 17. I've had 2 minor stop sign tickets and a minor accident that was not my fault. Obviously, I understand why an insurance company may be apprehensive to insure such a young driver with a history of 2 tickets. I would have been understanding if they told me "no, we cannot insure you." Instead, I was lied to. I was told by Raymond S that since my Mother had been a loyal client for so many years, they will do me a favor and insure me. I was told that he could "definitely spin me off the policy" and was told as soon as I had the VIN number of the new car I was purchasing, to give him a call and he will sign me up. He said it would take 15 minutes, no hassle. Fast forward to when I had the VIN number and information of my new car. I called Ray's office and was told by another woman named Denise that "no, sorry, we can't insure you." After telling her I was told by Ray that I could definitely be insured, she put me on hold to go speak with someone, came back and told me no. My Mother was also told by Ray that I could be insured. I didn't want to be rude or fight this battle, so I said "okay" and signed up on a ridiculously expensive policy through one of their brokers. I don't appreciate being lied to. Making promises to clients that cannot be kept is not how to keep business. I would not have been bitter if I was explicitly told no from the beginning. Then I received a letter from Allstate stating that the reason they could not insure me was due to my credit history. Mind you, I have a 721 credit score and have had credit since the moment I turned 18. The letter stated the largest reason they did not offer me insurance was because I didn't have a long enough credit history. No one mentioned this to me over the phone. This is not true either, considering every 23 year old that drives a car has insurance; it's not relegated to only people with 10+ years of credit history. All in all, I will not be using Allstate when I am able to switch from a "broker" to a cheaper and more reputable company.

2nd time I've used this bank for a notary. I know its not a big deal, but being a chase card…read moreholder. It shouldn't take 40 minutes waiting for a notary, when they have 3 notaries working. I understand they have lunch times, but when 1 notary wanted to take another customer that came in after me, and even the customer saying I was there before him and the notary saying that to notarize would take to long was crazy. Everyone knows to notarize paperwork just takes a few minutes just to check the ID, ridiculous. Needless to say I left ( wasted 40 minutes for nothing)

Every experience I've had at this Chase has always been a positive one. I am so grateful for the…read moreentire staff, their thoughtfulness, kindness, and willingness to ALWAYS go the extra mile to help me with what I need.. while also helping me understand what I am doing. While going through a tough time, each employee had come to me to extend condolences, as they all played a part in our family planning over the last year. Words can't express my gratitude.

The worst customer service, in a dumpy area, with sub par workers who don't even care about the…read morebusiness. I referred two friends there, because I knew the broker. Once she left, it all went down hill, and I left them first. Everyone says the same thing, they have the worst customer service and it's a dump. Plus it costs more than most agencies??? Both of my friends left them as well for the same reasons. I love referring good services for businesses and dislike very much finding out I was wrong. There are thousands of great insurance agencies on Long Island, this one is the absolute worst. I'm saving hundreds of dollars on my car insurance with my new agency, and the service is 100 times better. Shop around before wasting your money and getting the worst service with them, and you'll see the difference when you visit other places, plus you'll save money!

I've been using State Farm now for over 10 plus years. I have such a history with this place and…read morethe staff that work there. They helped me so many different ways over the years, I have learned so much because of Them and wanted to say thanks. The old building use to be on route 107. The building was ok but you could tell it needed much work. Back then I dealt with Christine, she was the first Insurance Agent I ever talked to. She explained everything to me, then 17, about the penalty of bad driving. After years of dealing with them at that location they moved to this, the location they are currently at. What a beautiful, clean, well operated Agency. When I first came here I dealt with Terry. What a incredible woman. She helped me out in so many ways. Sometimes we talked about things unrelated to insurance. Terry just cared. That was great learning and she was never one not to give a lesson or look for a discount for me. I recommend if your new to the driving game and need to know the ins and outs, give State Farm a look. And drive safe, it's a jungle out there!

They have been the best in getting me insurance at the most affordable rates ever…read more I recommend them strongly for all your insurance needs.

The quotes are better than anywhere I've gone. Excellent service. I left years ago because I moved,…read moreI will make sure to go back