Tom, Cindy and team have done it again! Fairly significant price increase with my former insurance…read morecompany at renewal time, and the Spring Grove team found a much better and more affordable option! Tom and the team at Spring Grove are awesome! Great service and they have saved me a lot of money across all my insurance needs!

Tried to go through website for a homeowners quote. Initially Jordan called me, I returned the…read morecall no answer. A week later I tried again, this time Tom emailed me needing more information. I answered his questions...no response. One week later I tried again on website. Again, website took me nowhere. Jordan phoned again, I answered all of her questions. Asked her to follow up as Tom didn't. 4 days now and still no response. Not only does their website not work, but the agents don't seem to work either. Can't even imagine if I actually needed to make a claim.

I tried to change my insurance to another State Farm location, called them months ago, they said…read morethey'd do it and then never did. Extremely unprofessional and sneaky. Horrible State Farm agent. (I was finally able to change my State Farm location bc I called headquarters). I have also filed a report with headquarters on this matter. I recommend anyone that has a problem w this agency do the same. (Especially with the back handed reply John gave me. My previous State Farm agent literally died in a car accident which is why my insurance was transferred to this unfortunate office. If your agents didn't make notes of me calling your office that's not my issue. ) why would I lie about this? Lmao actually ridiculous

I would highly recommend John and the ladies in the office for your insurance needs. They are…read morealways very friendly and always willing to help you get the best deal!

I Insured my cars with American Family Insurance for years. with Brad's dad, who owned the office…read morebefore Brad. when Dad retired, the State Farm Corporate Offices told me that I had to have a different office handle my account. so, instead of an office 6 minutes from my house, I was ordered to do business with an office miles away. I explained that I'm disabled, that was a hardship for me. then, they transferred my account to Waukegan, even farther away. and I dumped them. So, for twenty years, I've had a different insurance carrier. I don't have to change agents at a corporation's whim. I've gotten used to my new company. I wish I could've stayed with AmFam. The Company just could not hear me. if Brad is your Agent, and retires, tell the company to butt out. Keep your Agency.

I own rental units, notoriously difficult to insure and requiring regular interaction between the…read moreinsurance company and various vendors and entities. WM Schwartz has been my go to agency for nearly 20 years. I'm doing a lot of work on units right now and I cannot believe how professional, prompt, courteous and proactively cost efficient and helpful the team is. There's a reason I've been a long term customer. If you're looking for an insurance agency not afraid to tackle tough situations, look no further.

I was really disappointed with the service. I've been waiting weeks for a quote and don't even…read moreget responses anymore. The customer service is terrible.

I have been a client of Bensman Associates for well over 10 years. They write my insurance on my…read moreHome and Auto. Fortunately I have not had a lot of claims but I am pleased with the assistance I got with the few I had. ( a couple car accidents and a lost ring). Their personal lines administrators over the years have always been helpful and take care of all the minor issues I have had. Right now the woman that takes care of me is Amy and as all my past experiences with Bensman, I am pleased with her level of service. I have also bought a life insurance policy from Robert Friedman and he was helpful. It was a cheap term policy that's in place, and has not needed any servicing so I have no complaints in that area. I think it may be a little cheaper if I bought insurance over the internet but the few times I have needed service its nice to know I have one designated person that I can go to and they get things done.

As a small business owner, I value the relationships I build not only with my clients, but my…read morebusiness associates as well. Tim Maurer, managing director of commercial property & casualty, obviously doesn't feel the same way. We had arranged a phone call to discuss my insurance needs and unfortunately, something came up unexpectedly on my schedule & I was not able to call him when we had arranged. I called & emailed him early in the day letting him know something had come up and asked when we could reschedule for. After a few days of not hearing back from him, I again called and left him a VM & emailed him - still nothing. After a week of no response to multiple attempts to reach him, I reached out to a friend of mine that works in his office (different department) - explaining that Tim was MIA and asked if there was anyone else that could help me as I simply wasn't comfortable working with Tim any longer. Within minutes of my email to my pal, Tim was calling me. I was not in my office to take his call however. By the time I got his VM, it was WAY after business hours. His VM to me apologized and he said (and I quote) that he "dropped the ball" in getting back to me. I awoke to an email from him this morning saying he had left me a VM yesterday (which he did) but would be out of the office all day today. I emailed him back explaining that I simply wasn't comfortable working with him at this point and asked if anyone else was available. He responded saying he had made several attempts to contact me....a LIE! In fact, his VM clearly states that he dropped the ball and never got back to me. He "cc'd" my pal on this email and I think was trying to save face. My pal is a gem......if I were able to work directly with him on my needs, I would give Bensman Associates another try, but because he is unable, I am taking my business elsewhere. In a time when we have choices and when the economy is in such a state, I am shocked & disappointed in Bensman and especially in Tim Maurer. Maybe my business wasn't big enough for him......maybe he has so much business rolling in that he doesn't need new clients/accounts........maybe he has a bridge to sell me too. I would suggest to anyone that they NOT take their business insurance needs to Bensman Associates or Tim Maurer - not when there are so many other companies out there showing that they value the small business owner.

Jeff Templer personifies what an insurance man ought to be...caring, knowledgeable, cost-saving and…read moredetail-oriented. He helped our company Ruben Digital, tremendously when he set up our business insurance which was a new and daunting process for continued growth. Trustworthy and loyal are qualities we want knowing that he has our best interest at heart.

In 25 yrs of business, I have had other insurance carriers, but none like Aleckson Agency and the…read moreservice they provide. Craig and his staff have served us for 10 yrs now and I wouldn't think of changing. The personalized service is unmatched by any vendor we have. You can't find a better agent.

Carly was great.... responsive to my questions and readily available. Now that State Farm has my…read morebusiness, I hope they play fair when our renewal comes up next August.

I was very pleased to see a new State Farm office open up in the Lake Geneva area! Jordan Innis and…read morehis team made it very easy to get insurance quotes and to educate me on my different options. After speaking with him for just a few minutes, I felt very comfortable that I was working with a professional, knowledgeable agent, whom had my best interest in mind. If you are looking to get new insurance, or to make a change, look no further than Jordan Innis State Farm!!!