I cannot recommend this insurance agency enough. Casey and Karen always go above and beyond to help…read moreme with all of my car insurance needs in a timely and kind manner. I haven't spoken to any other agents at this agency but I am more than confident that they are excellent as well. I love this place!!!

We have been with State Farm for 53 years. Our agent changed from Dick Witt to Doug Paddock but the…read moreservice has continued to be excellent. A special shout out to Casey. She is so knowledgeable, friendly and is a first class problem solver. We all of our insurance through State Fatm and remain completely satisfied.

Avoid at all costs. Deceptive and untrustworthy…read more The only positive point in our experience with State Farm was when they were pitching us the plans. From there is went downhill quickly. We signed up for Auto Insurance, Classic Auto Insurance, and a renters policy. After we signed the papers and paid the premium... 1st: we received a phone call from office stating that we did not qualify for a discount previously agreed too, the premium went up over $100 a year. This should have been enough and we should have backed out at this time. Bait and switch anyone? 2nd: at the time of writing and signing the policy my wife's Drivers License was expired. This was not a problem when they are taking your money. We received another call asking if it was expired and telling us we need to come in and show the new one. We had it renewed but did not get a chance to come in to the office, no time limit was set on this request. 3rd: One of the auto policies was sold to us as "unlimited mileage" and in fact we received a phone call stating that it was, in fact, a limited mileage policy. I double checked with the agent (name: Noe) that this was unlimited mileage before signing the paper. When I asked what the limit was, he could not tell me. I told him to find out and call me back. I called him three times, he was always not available, and never returned my calls. The fourth time I spoke with the manager. What Insurance company does not return your calls? why can't you tell me what the mileage restriction is? Why wasn't this disclosed at the time of the policy signing? She stated that she was sorry, the mileage limit was 2500 a YEAR. she did offer to change the policy to unlimited, it would ONLY cost DOUBLE the premium! no thank you I said. She said she would have Noe call me, he never did (surprise surprise). 4th: Today we get a letter from State Farm stating the policy is canceled because of an unacceptable risk, I turned right at a stop sign and got a ticket, and they cannot find ANY record of a VALID drivers license for my wife... She has a valid drivers license, they stated they cannot find it going through the secretary of state. I call bullsh!t on this. It is truly sad. We THOUGHT that going through a local business (or at least office) with local people working we were doing a good thing, and we THOUGHT that the policies we were buying were sold to us truthfully. In fact, the Agent was eager to sell us policies he either: -Did not understand and just wanted his commission or -Did understand it, sold us on a bait and switch, and tried to pull a scam. Either way it is crappy. When we sit down, I ask questions and you answer them, we agree, shake hands, and exchange money, IT IS DONE, OVER, the DEAL HAS BEEN MADE. Coming back to the table, changing the rules, and asking for more money is textbook slime-ball sleaze sales. Harsh but true. These are not PEOPLE I would expect anyone to do business with. I have friends that I discovered (after i paid) go through this office for insurance. They said the SAME BS went with them. I will be pushing everyone I know, meet, or otherwise come across to NOT USE STATE FARM for any insurance, anytime, under any circumstances. The ONE value you NEED in your insurance company is TRUST and these people deserve NONE. I will be going back to Progressive, the not local, internet based company that I TRUST.

I work with James at Brian Budil's office, and he is just amazing. We have moved everything under…read moreState Farm. I highly recommend this team.

Bo Harper and his staff always go above and beyond, taking the time to explain the nuances of your…read morepolicy and your options if you are in an accident or your car is damaged. They are highly professional and easy to work with - I definitely recommend them!

I have had AAA insurance for well over 5 years. My policies were sent to this location without me…read moreknowing. In the beginning I was upset but after I had the chance to talk to the staff I couldn't be more happy. Cyndi is amazing and really wants to make sure you are getting what you need out of the insurance. I have stopped in to make a few changes and she is always so pleasant. Will be staying with AAA for another 5 years with this kind of service.

Mindy and her staff of professionals are always friendly and at the ready to help with any of your…read moreinsurance needs. When I recently broke my back window on my car, Mindy's team worked to line up a contractor to get the window replaced within 24 hours. She offered us more insurance at a cheaper rate, and for this, I remain a State Farm customer. I will and have, told many folks of her exceptional service, and will continue to do so.

we have been State Farm customers for decades. Their connection is truly comforting and we greatly…read moreappreciate all of the time, attention and awareness that continues to make our experience personable and comfortable. They're just like family!

I've been with Jack Martin for about 15 years now. Back in 22 I had a car that I called in and put…read morestorage on the car. Couple months later I get my bill for the price of full coverage. No big deal hey I've been with them for so long. Early January I call and put my car on storage for the winter. Just got a bill for full coverage again! Tried to call the office and kept getting "Jack is in a meeting". Called to have my policy's switched over to another agent but told the lady on the phone I wanted to talk to Jack first. That was at 9:45. I receive a call from the office at 3pm that Jack is still in meetings and we already transferred your stuff over to the new office. Mentioned that I specifically asked to speak with him before transferring my stuff and clearly they did not listen. Do not waist your time with this agent as he does not care about customer service

Jack and his team have served our family well for over 25 years. Responsive, knowledgeable, and…read moretristworthy!

Rosa Stefani, Brian Lock, and the rest of the State Farm team are wonderful, helpful, friendly, and…read moredown to earth. We had coverage with them for several years, then made a switch when rates increased. While we were with a different carrier, Rosa stayed in touch, reaching out periodically to check in and compare rates. After a recent check-in, Rosa discovered that State Farm had a more competitive rate, and after poring over the numbers and comparing policies, we decided to make the switch and come back to State Farm. We're happy to support this local branch of State Farm and the great service they provide.

Brian Lock at State Farm in Highwood Illinois and his assistant Susie O'Neill have worked with me…read morefor many years .They have been wonderful to work with and I know my house and car are covered.