We recently purchased a condo in beautiful Durango and had the pleasure of working with Kalynn…read moreMedina from Wendy Most's agency. Kalynn was consistently diligent, communicative, and attentive throughout the entire process. She made sure every detail was handled and that we felt supported from start to finish. Highly recommend. -- John from AZ

I am very unhappy with Wendy in particular at the moment. She can take my money but hasn't made an…read moreeffort, or notified me if she has, to get invoices delivered in a timely fashion. I can't get bills that are due in six days. Perhaps if insurance wasn't so overpriced at the moment, with for instance a current 83% increase in liability coverage. That increase had nothing to do with me. And car coverage that is also outrageously high, along with an increase in homeowner's insurance. When I get a bill I want it far enough in advance to allow me to budget it along with all the other bills that have also increased.

Avoid. I've been a farm bureau customer for years but relocated and needed a new policy. Been…read moretrying to get a quote for months and they continually drop the ball. Staff is unprofessional, inept, and couldn't care less about writing new policies.

Do not do Bussiness with this agent. His office is staffed at times with secretaries only that are…read morenot even able to give give me an insurance quote. They are so inept that I have them the printed copy of a quote from another insurance company showing them the coverage that I wanted priced. Not only are the inept they where very rude. Then the owner called me on the phone and was rude with me when I told him I was upset that his insurance office was open with a staff that did not know how to give a person a quote. I found this office to be not properly staffed and not only was his secretaries rude he was very disrespectful to me. If you would like more details about this incident that I had you can call me at 970-946-6399 and ask for Baker. My advice is don't waste your time even calling them about insurance. and if you currently have a policy with Dave Graig then seriously consider a different agent. Also Dave Graig doesn't even have his address correct on his web page. If he can't keep his web page updated how can you be sure he is making sure that you are properly insured. Dave Graig office is a disaster and an embracement to the insurance industry.

Top Notch Agent and a very qualified staff. Whenever I have any questions or needs, Jay Hwang or…read morehis staff is more than helpful and always makes me feel like I made the right decision in working with them. The office is convenient to go to and P.S. the remodel looks great!

was a loyal client of Jay's office for years and trusted their judgment and professionalism…read more Unfortunately, that trust was misplaced. A change to my policy made by Jay's office was submitted, indicating that I was married when I was not. At no point was I contacted beforehand to discuss this decision or its implications. The consequences were significant and extremely costly. What troubled me most was the lack of accountability afterward. I never received a call from Jay to discuss what happened, acknowledge the issue, or apologize. My final interactions with the office were dismissive and unprofessional. Mistakes happen. Accountability matters. Based on my experience, I cannot recommend this office. Update 6/18/26 As far as "the information given when the policy change was requested".. I never requested to have my marital status changed. My partner moved in and I took over payment of her vehicle insurance. That was when someone, unilaterally, made the decision to change my status to married. There was never a conversation. Furthermore, your comment insinuates that I said otherwise and am not telling the truth. To be clear, I am no longer your client, you are welcome to use that clause to hide behind, which is the exact reason I left. Accountability seems to have been lost in your business plan. One more fact I would like to mention, if I did in-fact, give you information that would have supported a change in my status, why didn't it come up when you were under oath? That seems like the appropriate time to share such prudent documentation??? When the judge asked you, your response was nothing remotely close to what you said in your response to my review. Maybe it would help to read what the judges response was? Just help jog the old memory .... " The Court heard directly from the State Farm agent in Durango to the extent and saw documentation to the extent that State Farm, when Mr. Glover asked to combine their policies -- or to combine Ms. Banks' automobile with his coverage, that one of the few choices available to them was married, although there was a single box blank that could have been checked. There is no evidence before this Court that Mr. Glover indicated, when attempting to combine policies, that the parties were, in fact, married and that it should be a married policy; rather, it appears to be something that was done at State Farm and in their office. Well, it's unfortunate to see the continued lack of ownership and that the response given was deemed appropriate.

needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!

We were customers for over 20 years with very few claims. We recently had a payment not go through…read morebut following payments did so we thought we were good. They canceled our policy over a $147 payment despite the next few months being paid on time. It was an over sight on our part and really poor customer service on theirs. After 20 years we will be going with another insurance company.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services