GO SOMEWHERE ELSE!! If I could give 0 Stars I would. If 2020 could be a bank - this would be it…read more Such a huge disappointment. Impossible to get help when needed, their fraud prevention was pathetic, and their system seems to be from the era of AOL on CD's. The manager Cathleen took 3 days to respond after I called 4 different customer service lines, transferred to multiple people, and only spoke to one kind person the entire time. I went to this bank as a small business looking to support other small businesses and I can not say enough negative things about this bank. If you account get's overdrawn, they charge you continuous multiple fee's yet the only way they alert you is via MAIL 7 DAYS LATER.. all while charging you for the days that your account is over drawn. I had long since stopped using this account and somehow it got connected and over drawn and there response for their online banking notifications not working..."I'm sorry." Direct quote from Cathleen the manager. Thanks Cathleen for the 1star service!

I love this bank so much I have kept it despite moving quite far away from a brick and mortar…read morebranch. Staff are kind and responsive. Buying my home was a snap though a cash transaction made it a little unique. Not a problem. They took great care of me. Mobile banking makes everything easy. No fee checking and a free gift for opening an account. Small down home feeing you rarely see anymore. I remain a fan after six years.

Wow! Bank of Colorado's left and right hands actually are and do work together well! And…read morewonderfully for the customer! Been in twice toward the end of the day recently. The sweet teller yesterday cashed multiple checks,, facilitated a withdrawal , let me know whom to return to today to get POD designations set up.. all with a smile at the end of their workday. She and her female associate coordinated referring me to return to New Accounts today. Thereupon Sierra McCall And Tamira Sonnie together took excellent care of updating my accounts with accurate POD Designations. Five Stars to these women who are a part of the team at Bank of Colorado.

Not real competent and needs better customer service agents. Colorado isn't customer service…read moreoriented.

I absolutely love this bank. Michael and his crew have…read morealways taken the best care of us. They take care of people with that small-town bank type of kindness, and have always done everything in their power to help provide solutions to our needs. They always seem happy to help even when I bug them for small needs. Huge bank corporations always seem like they only care about making money off of people's circumstances while this bank has our best interests in mind. The best in Colorado!!

Tried to open account with them. Was told it would take 7 to 10 days to hold the check which was on…read morea local bank and good. Failed to verify and told me I couldn't access any funding for groceries or gas or anything else. Told me all banks did this. Went to another non Colorado located bank and got better service, more options and less attitude about this is what banks do. If it is maybe we all need to reevaluate banks. The staff was nice but clearly they are afraid to stand up for customers

I opened a new checking and savings account at Sunward Credit Union in Durango today. The officer…read morewho helped me, Jenna, was amazing. I was so pleased with the relaxed, genuinely friendly and supportive atmosphere Jenna immediately established with me. I really felt like these people liked their jobs and they like people. I was treated as though I were her most important customer. The transaction was complex because I just received a brand new name change, so had a huge stack of documents. She was thorough and patient and checked everything down to the finest detail to make sure everything was taken care of, and I would not have to come back because I missed a piece of paper. Because of the complexity of the identity papers she called the main office to make sure everything was covered. The office itself is quite beautiful. Simple, immaculately clean, very open and airy. The bathroom was absolutely pristine, and was like a bathroom in your home. At one point I became thirsty and the manager brought me a cup of ice. I can't ever recall feeling so comfortable in a financial institution. I am delighted that I made this good choice. If you are looking for warmth and comfort and friendliness and great service, I highly recommend Sunward Credit Union.

Do not waste your time with a bank loan, here. We WASTED 5 months, endless paperwork...issues with…read moretheir online portal...and it never, ever reached a conclusion. I can go into all kinds of details, with endless chains of back and forth emails, never-ending paperwork sent to us 2 or 3 at a time (rather than all at once.) I can tell you how they NEVER initiated contact with us (to check in), we ALWAYS had to call them, to ask, "Are we done? Is it approved?" But the bottom line is, Jessica and her cohorts wasted our time. Five months of our time. We are trying to build a business, by renovating a 16,000 sq ft building! We are extremely busy people! We have multiple contractors, who must be paid, on time! We work multiple jobs each, just to pay for things we had to have, so far. We have good or outstanding credit! There can be no excuse for it. Never...go...here...for...your...business.

Talking to bankers is scary and sometimes embarrassing because it feels like my financial screw…read moreups, dumb or not so smart financial decisions are in their faces to be judged. The guys at First Southwest Bank are awesome! They treated me with dignity and like a human being. If you are a small business owner or a minority looking to talk to bankers about your business growth/goals and don't want to be treated like a number like big banks do? Contact the guys at First Southwest Bank, they would at least make time to talk to you, listen to your concerns and even give you recommendations that will help your financial situation. The guys at First Southwest Bank also made me feel comfortable and treated me as though they knew me before our first meeting. I am grateful and strongly recommend First Southwest Bank to women or and minority business owners as it is usually very difficult for us to find banks or bankers who are willing to talk to us or listen to our concerns. Thank you First Southwest Bank for answering all my questions and making me feel comfortable in our meeting.

I bought my first home in Colorado, last year, with the help of Arete Mortgage and Jeanne Szczech…read more Jeanne was a joy to work with and knows all the "ins and outs" of the business. She made it a joyful transition from renter to proud home owner. Professional. Smart. Honest! We couldn't have been happier!

We recently purchased a condo in beautiful Durango and had the pleasure of working with Kalynn…read moreMedina from Wendy Most's agency. Kalynn was consistently diligent, communicative, and attentive throughout the entire process. She made sure every detail was handled and that we felt supported from start to finish. Highly recommend. -- John from AZ

I am very unhappy with Wendy in particular at the moment. She can take my money but hasn't made an…read moreeffort, or notified me if she has, to get invoices delivered in a timely fashion. I can't get bills that are due in six days. Perhaps if insurance wasn't so overpriced at the moment, with for instance a current 83% increase in liability coverage. That increase had nothing to do with me. And car coverage that is also outrageously high, along with an increase in homeowner's insurance. When I get a bill I want it far enough in advance to allow me to budget it along with all the other bills that have also increased.

needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!