I have been with NAU (home & car insurance) for over 20 years & feel very loyal to them for a few…read morereasons. These are the 2 main reasons: 1. They save us money! Not only did they find the lowest premiums for the coverage we wanted when we moved to CT, but since then, they've reviewed my policies on their own & contacted us, before renewing, to start with a better policy! Which brings me to my second reason.. 2. Terrific customer service! Doesn't matter if I handle things in the office or by phone and email, I'm treated as a valued customer by friendly & helpful people. I don't recall being left on hold for long periods of time, and when I'm promised a return call, it's come in a timely fashion. No aggregation at all!

not a fan of the no customer service. There are much better choices out there. When you need a…read moregood agent its worth looking around

Mr. DiVirgilio is an exceptional insurance agent. He really takes the time to sit with his clients…read moreand review their insurance needs, wishes, and current coverages, in order to provide them with a complete package that suits their whole array of preferences. He is also a financial advisor, and justice of the peace, so he can help with so many important events in your life. Do not hesitate to call Dan for all of your insurance needs - home, auto, life, umbrella, pets, business, etc. Dan covers them all!

I hold all my personal and business accounts at the South Windsor branch and the service from all…read moreassociates there has been very professional. I have also had to visit other branches in East Hartford and Bloomfield and they have been great as well. Thank you AEFCU!

I wish there could be a negative, we are taking a small home equity loan , to get Kimmarie to even…read morecall back was impossible ... so we corresponded via email . we followed the directions in the email only to be chastised why did we respond to the link in the email and not her directly. we followed the directions in the email. Took a half day off at work to be told your loan paperwork isn't ready. The entire experience has been absolutely horrific and we have credit scores of 840 ! From start to still not finished experience has been extremely disappointing.

I contacted Stephen Campbell (Stephen Campbell, Senior Loan Officer NMLS #96217) to work on our…read morerefinance. He offered ability for float down, a low interest rate with no fees, on the surface everything seemed great. When we tried to lock the next day, all of a sudden he said he had 2K in fees. At the time I didn't check other agents in his company so I agreed since 3.5% was such a low rate at the time (end of January 2015). I wish I had worked with another agent because when I did check, other agents gave me the same rate without the 2K fee. Stephen was condescending and argumentative, overall difficult to work with. While we were trying to close our refinance, he was on vacation and he didn't even notify me or let me know to contact someone else. Then when he picked up my call, he was exasperated that I called him during his vacation. Which is absurd because I was never told beforehand that he was leaving in the first place! Had I known, I would have been fine to follow up with someone else. Other gems during our conversations - "Oh I know our online site says your loan was submitted to the bank, but in fact it was not and we will need more time to hear back from the bank. Nobody uses the online site anyways", "Oh when I said that the loan was being submitted for approval what I REALLY meant is that it goes to our internal team first and not really to the bank yet." In the end, the refinance was still rejected. Overall a bad experience and a waste of time and energy. Luckily I was able to close with another bank instead at a low rate.

On July 15th, I officially closed on my Jumbo Mortgage loan with Mortgage Master, using Stephen…read moreCampbell as my loan officer. Not only did I get a great rate of 3.50% on a 30 year fixed, but there were lender credits paying for every single penny of the closing costs. I'm not sure how Stephen or this direct lender gets such good rates, because when shopping other lenders, most lenders were quoting me much higher rates of 4% or even higher ( due to the loan being a large Jumbo). Stephen was always available to take my calls. He was always very informative with a direct no non-sense approach. At one point during the process, there was a market- improvement, and without even having to ask him, even though my rate was locked, he requested a float-down on my behalf to an even lower rate. As a result of this good service, I have since referred 2 family members to Stephen, and they too now have loans in process at these great rates. This lender takes no short cuts on processing. Some of the documents they asked for did seem silly. I just sent them in without a fuss. I didn't mind having to jump though some hoops to save such a large amount of money over the life of the loan. PS: Even after closing, I got a nice box of Dancing Bear cookies shipped to me as a thank you closing gift from Stephen. I thought that was a nice touch.

I have had (and continue to have) an amazing experience with the Millburn Insurance Group,…read morespecifically AnnMarie Corridor. I have my cars and home insured through them. AnnMarie has made me feel like a priority. She has been great about explaining confusing policy jargon to me in a way that I can understand. Without me having to ask she has consistently re-ran my info to help me save money. It seems as if she's keeping track of when old infractions are falling off my record and making sure that my premiums change accordingly. She is a smart, kind, dedicated person and I wouldn't hesitate to recommend her, and The Milburn Insurance Group, to anyone.