DO NOT GO HERE IF YOU ARE IN THE MILITARY. We came in two weeks before taxes were due. Diana said…read moreshe would have it done by the Saturday before they were due. We were exchanging emails and calls to check up, and she seemed confident in her ability to get the job done. Monday rolls around and she stops responding to all forms of contact. So we go in person. Taxes are overdue at this point. We are Informed that "corporate came and took all the papers" so they don't have anyone's information and they don't know who they were working with. They said you just have to call to let them know. BUT THEY DONT ANSWER THE PHONES! When that was pointed out they said "oh yeah we don't have anyone at the front desk." WTF. Anyway, we are told to come back Wednesday and it'll all be done ready to sign. Whatever. We walk in Wednesday and some guy goes to the back to tell Diana we are here. Tell me why she gasps?! As if she's shocked that we are here for the appt she scheduled. She tells us "it's a mess back here just give me a minute to straighten up." Yeah ok. We wait 10 minutes before she brings us back, and guess what, it was still messy. Papers thrown across the floor near the shredder. "Cause corporate," or whatever. She says she did the federal but not the state yet. Yeah I bet she was frantically filling it out while "cleaning". After asking us random tax related questions that we are not expected to know since THIS ISNT OUR JOB, she started talking about how she's so experienced, and she's been doing this job for so long, and she's so good at her job. Then she says "ya know what, how bout you come back Monday and I'll have it all done ready to sign?" Heard that before. We agree just to leave. Next Monday rolls around. No call, no email, nothing updating us on the status. At this point we have no faith in her to get it done. So we don't waste our time driving down there to check. We call the office and miraculously someone answers. Guess what. SHE DIDNT DO THEM!!! She said she couldn't figure it out. Side note: we have very simple taxes. No crazy assets. No business. Just normal w-2. This place sucks. 0/10. And she had the audacity to try to charge us $230. After forgetting about us twice?? TLDR: just go to the one on base. She did it in less than an hour.

This establishment is a great place to go to get your taxes done or reviewed. My wife and I met…read morewith Loma Lindstom, Master Tax Advisor, because we thought we made a mistake on our taxes based on the amount we owed to the IRS. She did a review of our taxes and identified some areas of concern. We were willing to pay for her advice,but our payment was $0. Her recommendation saved us over $1500. Thank you Loma...you are the best.