Amazing people and customer service! I can't say enough about how easy they made the entire…read moreinsurance process.

I love working with Northeastern Insurance! Their local agents are very professional and always go…read morethe extra mile to find the best rate. 10/10 recommend!

Let me count the ways Geico screwed me. 1. Refused to pull…read moreme out of a snow drift in February because I was in a parking lot. Told me to "wait until the snow melts." 2. Paid $20 for emergency gas, got one gallon. Ran out, nearly froze to death. Snotty bitch at customer service said "what do you want me to do about it?" 3. Falsely placed an at fault accident on my CLUE report, causing my insurance to TRIPLE. 4. Changed a claim to an accident to justify non-renewal 5. I never received the non-renewal notice, which was my fault. but the day my policy ended, they sent a deceptive and misleading letter telling me all of my policy options, leading me to believe I still had insurance. Their explanation? "That's a standard letter," as if that makes it ok. 6. My premium went from 200 to 700/month. INCOMPETENT APATHETIC SMUG DISHONEST SCAM

Not impressed with their lack of professionalism. GEICO was very excited to give me quotes as I…read morewas considering switching my auto, homeowners, and umbrella policies. Multiple emails from a rep trying to set up a phone call, which I finally scheduled. Young rep I spoke to on the phone was enthusiastic and I spent a lot of time on the phone with him as he asked me many, many questions for each policy quote. At the end of it, he says my one car was flagged and GEICO is going to send me a form to fill out. My one car is a sports car (it's in my Yelp profile pic) and while it happens to have a roll cage in it, it's also registered for the street. OK, sure, I understand it may require further scrutiny - it's not your normal car. Well, the form comes and it is a rehash of all the questions I'd already answered - nothing in particular to focus on my sports car. It took me over an hour to fill out the ridiculously long form (had to be over 6 pages or more). I mailed it back and... nothing. No more calls from this local GEICO office, no response from GEICO corporate, nothing. I'd been ghosted by them. If GEICO doesn't want to insure this vehicle, just come out and tell me. I'm a retiree - I can handle it. Don't waste my time with this form only to never contact me again. The emails, the phone calls - they all stopped. After I got no response I figured out they just wanted me to go away, and were hoping their form would scare me off, but weren't able to tell me up front and avoid wasting my time. Went with a local independent agency who represents a NY-based underwriter, so my premiums are actually employing fellow NYers and I'm saving similar money as I would if GEICO deigned to pretend I exist. I like that. And, we discussed my sports car and I was offered advice on how to have it insured. Professional - the way I would expect to be treated. GEICO could learn something from this independent agency.

As a small business owner of 21 years I am very attentive to both good and bad service. I recently…read moresaw a post on Facebook about Suzanne Oliver of Capital Gate Insurance specializing in small business insurance. I liked the fact the this was a local company and reached out to her to get a quote. I had been with my insurance company for many years but figured it wouldn't hurt to compare rates. I was immediately impressed with her customer service skills and when her quote was cheaper with better coverage I made the switch. Suzanne asked if I would be open to having her compare rates for our auto and RV insurance and since I like saving money of course I said yes. Suzanne once again came through with better rates and coverage and we switched all of our vehicles over to Capital Gate Insurance. I then took it upon myself to ask Suzanne for a homeowners quote and she hit it out of the park on that one too! I would like to add that I have never met Suzanne Oliver before this but I am obviously thrilled I made the initial decision to reach out to her. As a business owner I can really appreciate her work ethic and positive attitude she brings to her job. Do yourself a favor and let Suzanne Oliver of Capital Gate Insurance have a shot at your business . You might just save yourself some money and have an agent who's enthusiasm for her work is undeniable.

Katie is amazing! My husband and I used her for both our car and home insurance. She tried so…read morehard to get us the best coverage at the best price. Even when flood insurance became an issue she was in constant contact with us trying to get what works for us!

We've been with StoneBuilt Insurance since we moved to Saratoga Springs back in 2001--and we've…read morenever once looked elsewhere. First with Alex's father-in-law, and now with Alex himself, this agency has set the bar in every category that matters: personal service, quick response, and consistently competitive pricing. When we moved to California six years ago, we didn't even consider switching. That's how much we trust and value this team. Whether it's auto, home, umbrella liability--you name it--Alex has handled it all with a level of attention and care that's rare these days. What really sets StoneBuilt apart is that you feel like a person, not a policy number. Alex is responsive, knowledgeable, and proactive--he checks in, shops rates when it makes sense, and always makes sure we're covered without overselling. It's the kind of small business you want to support because it actually shows up for you. If you're tired of waiting on hold with big-name carriers or wondering if your coverage actually fits your life, do yourself a favor and call Alex. You'll get a real person, a real relationship, and real peace of mind.

Really professional! Kyle was so easy to work with! He made it sooo easy! We will definitely refer…read moreall of our friends to this company! He really cared and he made us feel comfortable about the coverage we needed and made the transition stress free.

Empire Region Insurance is the best it gets! The business is family owned and operated, which I…read morelove, and because they are able to shop around for the best quote, I saved a ton of money on both my home and auto insurance. Going with these guys is a no-brainer, and I'm so glad I found them. Thank you Empire Region!

From the owner: Empire Region Insurance Agency is a full service insurance agency located in the Albany NY area. We…read moreoffer a one stop shopping for all of your insurance needs including car insurance, homeowners insurance and more! What does this mean for you? Impeccable service, quality products, and the peace of mind that you are insured wherever life takes you.

So appreciate John and everyone at his office, I live remote in So CA and own property in the…read moreCapital District. John and his crew are professional, courteous and responsive. He also takes the time to educate me when needed, such as nuances of condo ownership vs single family home ownership as it relates to insurance, Highly Recommend

John is a true professional and his staff are great to work with…read more I had about 25 years with another agent and left due to poor service. John is the epitome of great service. He is super responsive and follows through on everything he says he will. If you are looking for a top of the line agency then John and crew are the place to be!!

My husband and I have been a customers of Kinney Agency for over 20 years. The staff is friendly…read moreand professional. They have always gone above and beyond to meet our insurance needs for the best price.

From the owner: The Kinney Agency had been providing insurance services since 1932 . Let us help you find the right…read morepersonal, commercial, property, and casualty insurance to meet your needs.

I have been an AMICA customer for over 50 years. Over those many years, I have had to make a number…read moreof claims. I can say, without hesitation, I have always had the best, stress- free support from AMICA. I have always felt, and still do, that they have my back for the tough times. Their staff are consistently responsive, professional, knowledgeable, friendly and give great support every step of the way when you need them. Keep up the great quality!

From the owner: Built on trust: Protecting the important parts of our customers' lives is a responsibility we take…read moreseriously. You can trust that we'll listen carefully to you, and provide sound advice and recommendations based on your unique needs. Award-winning customer service: Forging strong relationships with customers has been our top priority since 1907. Whether you prefer online self-service or speaking with one of our representatives, we'll be here when you need us, anytime day or night. Over a century of financial stability: Since we're owned by our policyholders, we make decisions with them in mind. Our focus is on maintaining long-term financial stability so we can be there when you need us. As an added benefit, selecting a dividend policy allows you to share in our financial success. A focus on community: We believe it's important to give back to our communities, and proudly support the work of hundreds of nonprofit organizations each year. You can feel good knowing you're part of this positive impact. A lasting bond: Our customers are our best ambassadors, and we're honored that so many pass on the Amica tradition to their loved ones. The greatest measure of our success is your satisfaction.