Jody and the team were very helpful in getting our house ready and rented…read more they are knowledgeable about the area. I would recommend them.

This is in response to Jody's reply to my review posted on September 10…read more Thank you for your response. I would like to clarify a few points for the record. Regarding the rental term, our concern is NOT that the lease contained a written six-year guarantee. Before we signed, Jody verbally represented that the landlord planned to remain overseas for approximately six years while their children attended local universities. We relied on that information in deciding to rent the property and understood it to be a stable, long-term rental. Regarding the $300 late fee, our concern was not simply whether the payment processor was down. The payment issue occurred after the management company changed its payment system, and we had a three-year history of timely rent payments. Once we became aware of the problem, we promptly hand-delivered payment to the office. We paid the $300 fee, but continue to believe tenants should not bear the cost of a payment problem arising during the management company's system transition. Regarding cleaning, we understand that tenants may choose their own cleaner. Our concern was the manner in which the company's preferred cleaner was recommended, which left us with the impression that choosing another cleaner could affect our deposit. That communication created unnecessary concern during move-out. Regarding the security deposit, our concern is not the amount of the refund or the deductions, which we understood and approved. We specifically asked for information showing the receipt and handling of the original deposit during our three-year tenancy. Management confirmed that the deposit was held in a Broker Trust account, but did not provide the transaction-specific records or ledger we requested. That is the issue we are seeking clarification about. We appreciate the company's response, but our experience and the company's characterization of events are different.

I have had the pleasure of working professionally with Honey, and she has been nothing short of…read morekind, helpful, and wonderful to work with. She is always responsive, professional, and willing to assist whenever needed. Her communication and willingness to help make coordinating matters with her a smooth and positive experience. I truly appreciate her professionalism and the way she consistently makes working together so easy. It is always a pleasure working with Honey, and I would highly recommend her and the property management.

Homeowners Management Company is very responsive and are always available to assist with hoa…read morematters. They manage the Paradise Valley hoa and ever since they've taken over, I've noticed a huge improvement. I'd like to shout out Mindi Rosenquist. She's quick to get back to me and helpful answering my questions.

Karl and his team continue to deliver professional and friendly service to my family. We've been…read moreworking with Karl for a few years now and we have nothing but respect for him and his team. This time around we didn't think he could help us due to a few challenging factors; VA loan, self employed, and spouse hours were cut. Not to mention, taxes were being held up due to COVID-19 pandemic. We have found him to be so helpful and recognise how time consuming this must be for him; but at no time had he made us feel that it was an inconvenience to him. Karl was organized, thorough, professional, and kind which made all of the difference in our interactions.Thank you for your patience as well as treating us as people rather than just home loan customers.

To say it was a pleasure to work with Mr. Schonian is an understatement. As first time home buyers,…read morethis was a big deal for us. There were countless things Karl helped explain. He was always prompt with his response, patient and honest. My husband said he always went above and beyond our expectations!! He helped me to navigate through different scenarios and made things happen. I'm not a procrastinator myself so I really appreciated this. We look forward to building our portfolio and working with Mr. Schonian in the future.

I was trying to rent out my home on my own for almost a month with little success. I finally…read moredecided to look into finding a property manager to help assist me in my process. I looked on Yelp and found Vickery Properties and saw amazing reviews about Christian. I decided not to look into other property management companies and reach out to Christian. That ended up being a great decision on my end as Christian was professional, kind, helpful, and knows this business very well. He was able to rent my home within 2 days!! (With additional people wanting to rent my home if the 1st renter fell through). I'm so happy my 1st experience with a property management company went extremely well thanks to Christian! He made everything go very smooth and I will continue to work with Christian going forward. If you're in need of a fantastic property management company, Christian will exceed your expectations.

We have been working with top tier for almost 5 years and have been very happy with them. We really…read moreappreciate their fast and dedicated responses. Both Christian and Paige are amazing to work with and their services are unrivaled.

When it comes to Property Management Jeremy Irvin is my go to, his attention to detail, timely…read moreresponse, and his a rated service providers reference network is top shelf and I couldn't recommend him more. If you're a homeowner in the East Bay Valley area look no further the value of this man brings, Or will bring to your operation will greatly exceed your expectations. Thank you again Jeremy It's been a Pleasure to Deal with you and looking forward to Future Dealings. With Excellence, Val

I cannot recommend Valley Premier Property Management and Jeremy Irvin highly enough! We lived in…read morethe same rental for four years, and throughout that entire time, we felt incredibly lucky to have Jeremy as our property manager. What sets Jeremy apart is how exceptionally responsive and dedicated he is. No matter the issue, he is always on top of it immediately. He is not just a professional; he is a truly kind and wonderful person who genuinely cares about the tenants' experience. Another perk of working with him is the fantastic team of contacts he maintains. Whether it was a quick fix from a handyman, a plumbing issue, or something requiring a general contractor, Jeremy's team was always professional, efficient, and reliable. It gave us such peace of mind knowing that any maintenance would be handled quickly by top-tier pros. After four years, we were sad to leave and will miss the seamless, stress-free environment Jeremy provided. If you have the chance to work with him--whether you are a renter or a property owner--take it! You won't find anyone better in the business.

I had to do a quick move across the country and needed a property manager for my home in Dublin…read more Ben is local, and I wanted someone that was familiar with the tri-valley area. From the beginning, Ben has been responsive to all my questions/concerns and has always been honest and upfront about what I needed to do and what I should expect from him as far as costs and services. He was able to find tenants within a few weeks and kept me updated on what was going on every week. His costs are reasonable and comparable to the other property management companies in the area. If you need an honest property manager with no BS, I would recommend Ben. I've been on the east coast for 2 months and everything has been great.

My agent and I contacted Ben to manage our property in Dublin while we are away. At first, he…read moreseemed responsive. He went to check our property and told us how much rent we can get. And he told us that he could manage the property for us. He told us he had a cleaning crew, wanted to do a walk through with us and then have us sign a contract. Since we were already overseas, I asked my agent to contact him and scheduled the walk-through with him. My agent drove all the way from Albany to meet him for the walk-through. He seemed nice and respectful during it. However, right after, he said he had to turn us down because he's too busy and he just signed up some new clients. If he had let us know earlier that he was too busy to take us, that would have been completely understandable. However, he did it in such unprofessional way where it just wasted my agent's time.

John David is a Rock Star!…read more I reached out the John to request an upgrade to the landscaping between my neighbor's and my house. John placed the order with the landscaping company and continued to stay in touch until our needs were met. The landcaping team was initially non responsive but JD persevered to ensure the job was done and done well. I've been a department head for Facilities Services most of my career. John exhibits "stick" and a Customer Sat mindset that I've always hired for and developed in my teams. Awesome work JD! Cheers! John Parsons, CFM

Called today to inquiry about an assessment fee on a bill this HOA sent. The guy that answered the…read morephone in the accounting dept was incredibly rude! Wow! Maybe I caught him on a really bad day but I had to just politely get off the phone with him because he was raising his voice and talking over me and not listening to a word that was being spoken. It's unfortunate to be new to this HOA and have questions you may just want to send an email instead of having to deal with an unprofessional, unpleasant human being who sounds like he is going to lose his ish any minute! Yikes! I feel bad for the people who have to work with this individual and could only hope each person could seclude themselves in the comfort of their own office away from him.

My friends and I have listed and sold 4 homes through Mount Diablo Realty and Property Management…read more Raquel and Jon are an amazing team. When selling a home, the seller is faced with a multitude of issues- Pricing, asking the right price to get it sold takes market knowledge- Raquel and Jon have it nailed down. Before it's listed the property condition has to be assessed. Almost every house and yard will require repairs and/or up dating. Because they are experts in property management they have access to trade people like, plumbers, electricians. carpenters, painters, gardeners and sprinkler repair specialist. These trade people have worked for Raquel and Jon and have proven themselves to provide quality works at a reasonable price. Without Raquel and Jon working for you, you'll not only be searching for trade people to give you a bid, you'll have to deal with scheduling, pricing and access. Most of us don't have the time nor expertise to manage the day to day project management necessary to get the work preformed competently, on time and affordable. All this needs to be done before the for sale sign goes up! Raquel and Jon manage these tasks daily. If you want to sell your property without all the headaches of getting it ready to sell, select Mount Diablo Realty and Property Management.

Raquel at Mt. Diablo Management has been absolutely wonderful over the past three years. Anytime we…read moreneeded assistance, there was rarely any wait--our requests and concerns were almost always addressed within 24 hours. She has consistently been courteous, professional, and highly responsive. It's been a pleasure working with her. Veronica

We rented a property that Walt managed for 5 years. He was very responsive and always went the…read moreextra mile to ensure that issues were taken care of. During the first year of renting, the furnace went out in the winter during a cold spell. Walt showed up within an hour with space heaters. All of the tradespeople he sent were quality and professional. Of course, Walt worked for our landlord but he always took care of us. He documented everything meticulously but was always fair to us. If I ever rent out a property, Walt would be my first choice to manage our property!

Walt was a great property management for us! Walt was always very responsive to all of our…read morerequests, friendly, and sent help promptly whenever we needed it. The home was kept in great condition. I highly recommend renting a house with Walt / APM!

I highly recommend Windsor Pacific Property Management !…read more We rented a beautiful house in Lafayette from Windsor Pacific Property Management and had an excellent experience working with them. They are extremely efficient, professional and take care of all rental-related issues right away without a question. They use this really efficient and response rental portal that allows you to submit requests but someone works on the other end to follow-up. Jackelyne Ferreira was very personable and responsive. We received nearly 100% of our deposit which we were very grateful as we have a 5 year old with a heavy hand.

Tony is professional, prompt and courteous. I called during a busy holiday season and from hello I…read morereceived 1:1 correspondence with this boutique style management company. The facts and preparation material helped my husband and I to make an informed decision with options in the rental world. Tony will treat your home like it is his own with vendors to take care of maintenance needs. You can be assured that items will be taken care of because they use programs the tenant of current times needs. Fast access, online with numbers for help readily accessible. I loved the hand holding he provided in terms of understanding current market, pitfalls and how his company trouble shoots them! Property Managment or budding family friend was the warmth and care displayed. Bravo Tony! Property Managment needs the personalization your company offers!