I rarely write negative reviews but really feel compelled to write this to warn other pet owners about Allphin veterinarian clinic. Please do not put yourself or your pet through this experience!!!!! What a terrible, unprofessional, heartbreaking experience! My elderly mom and dad made a difficult decision to put their longtime pet of 14 years to sleep. I went with my mom because my dad just couldn't face it. I sadly have experience with having to put a furry family member to sleep and k ew I could help my mom. I thought I knew what to expect. Clearly, all vets are not created equal.
The first thing I noticed was the lack of compassion exhibited by the techs. They started in with a list of questions about whether she wanted an IV or a catheter, as if we were there for a rabies shot or something routine. I suppose it was routine for them, but definitely not for my mom. It would have been nice to have received a word of encouragement and compassion. Even a simple , "We know this is a difficult time for you," would have gone a long way. We weren't given any options for sedation. In my experience the pet is always given something to relax them first. They immediately shaved the dog's leg and inserted the catheter, which clearly caused pain. It took two techs to hold the dog down as the catheter was inserted. This was just the beginning of the trauma.
The real difficulty began when the vet injected a saline solution into the catheter. My poor mom had to watch as her best friend whimpered and cried out in pain. The vet even said, "This can't be in the vein." I insisted upon a sedative shot at that point, which was provided. The vet then continued using the same catheter, knowing all along that it wasn't working properly. She injected the medicine that puts the dog to sleep into the same catheter. The poor dog cried, stood up (even though she was sedated) and threw up because the pain was so severe. This was just heartbreaking to see! We wanted to end her suffering, not make it worse! And then we waited for her to pass. She didn't. The catheter was not inserted into the vein and both injections were sent under the skin with all the nerve endings. Poor baby! And my poor mom. It was almost more than she could take.
The vet left us in the room with the dog for awhile. We consoled the dog as best we could. This entire process lasted close to an hour. One long, heartbreaking hour putting your pet to sleep. Finally the vet returned, shaved the other leg, gave another injection and the dog finally passed.
My mom received no explanation, no apology and no discount on her bill. And to make things even worse, we carried the dead dog back home for burial in a packing box. There wasn't even enough respect from this vet clinic to provide a suitable wrapping or box. No note or word of sympathy was offered.
Putting a pet to sleep is the hardest decision to make. Pet owners deserve caring and compassion from their veterinarian. No one deserves what my mom and her beloved dog went through. I can't warn you enough about this vet. read more