Purchased my 2025 TFC Bobber from Horen and let me tell you, the experience was very smooth. He's…read morewell versed in the whole process and had answers on the spot to any question I had. He was very responsive and very detail oriented. Within hours of first contact regarding the bike, the deal was done. I felt no pressure to buy the bike unlike other dealerships that harass you, my experience here was quite the opposite. The staff at the dealership were very personable and professional, I can't recommend doing business with them enough. If you ever consider purchasing a motorcycle I recommend seeking out Horen, it's nice to do business with someone who is honest and very knowledgeable. Shout out to Horen, Brian, Andrew and Mike. It was nice meeting you all and thank you for helping me out with this bike!

STAY AWAY -- Worst Experience Ever (Ask for Anyone But Brian)…read moreRating: 1/5 stars If you are considering buying a car or managing a warranty at BMW of Burbank, do yourself a favor and avoid Brian like the plague. Calling him a salesman is a stretch--he is nothing more than a glorified paperwork pusher with zero customer service skills and zero integrity. Here is a summary of my nightmare experience with him: * Shady Sales Tactics: When I bought my vehicle on a 0% APR deal, Brian rushed me through the paperwork as fast as humanly possible because he was not making a fat commission on the financing. He even flat-out refused to let me add accessories at closing just so he could hurry and finalize the deal. * Disrespectful & Dismissive: Fast forward three years: the dealership specifically reached out to me about renewing my extended warranty. When I spoke with Brian, he could not even bother to address me properly or treat me with basic professional respect. * Refusing to Honor Coverage & Making Excuses: Out of nowhere, he claimed the dealership would not honor the extended warranty--and then tried to gaslight me by claiming he "recalled telling me this 3 years ago." Why reach out to a customer to renew a warranty if you are going to refuse to honor it and act completely dismissive? Brian represents the absolute worst of the classic car-dealership stereotype. Save yourself the headache, the disrespect, and the terrible service. Take your business to a dealership that actually values its customers, and stay far away from Brian.

I had an excellent experience purchasing my new Suzuki GSX-8T from Bert's Mega Mall…read more A special thank you to JR, who was great to work with from beginning to end. He took the time to work with me, communicated with me throughout the process, and put together a deal that I was happy with. I never felt pressured, and I really appreciated the way I was treated. The entire team at Bert's made the buying experience easy and enjoyable. They gave me a competitive price on the bike and made me feel like they genuinely wanted my business. The best part came when I rode the bike home. The GSX-8T exceeded my expectations. By the time I got home, I knew I had made the right decision. I absolutely love the bike. Thank you to JR, the management team, and everyone at Bert's who helped make this happen. I couldn't be happier with both the motorcycle and the experience. Five stars from me. I would definitely recommend Bert's Mega Mall and especially JR to anyone looking for a motorcycle.

My partner and I came in to look for a motorcycle that was listed on their website and to go to the…read moreparts shop for a helmet. The sales people were not pushy and allowed us to browse the motorcycles. Unfortunately, we did not see the bike that was listed on their website and went straight to the parts shop. The guy helping us at the helmet section (I forget his name but it could be Xavier?) was easy going and let me browse the selection without breathing down my neck and was able to answer my questions when asked. So, where did it go wrong? When his coworker (some young, white kid) decided to jump in to help and then talked back to my partner regarding a display item vs open box item, which was uncalled for and completely rude as hell. We still ended up purchasing a helmet since I really needed one for some plans later in the day. I made sure I spoke to Xavier (I'm sorry if I got your name wrong but I'm pretty sure that's the name that came up when I was paying at the front) about the item I wanted in case he gets some sort of credit for helping out. And kid, there IS a difference between a display item and an open box item. I'm not sure how my partner's question triggered him to answer with such attitude lol. Like it isn't stressful enough to decide which helmet to purchase??

Total scammer . Paid $200.00 for speedometer . Was told $200.00 plus shipping.. says everything is…read moregood package shipped . Contacts me next day says shipper has been trying to contact me . They haven't emailed or called . They finally contact me and tell me I have to pay $100.00 insurance before I can get my package . Will only except paypal friends and family . Will not except even if I pay fees . Seller admits he made a mistake but wants me to pay more money to shady shipping company. Do not give this guy your hard earned money .

Visit TheMotorcycleGuys. Instead. Bought an engine for $1000. Broke 3 weeks later. Sounds broken,…read morestarter binds, sputters if able to start. Called them, they said there is nothing we are going to do. Couldnt even try a one time exchange? I left reviews on google. All they hang on to is sputtering. Weak justifacation. More negitive reviews to follow. Alot of our friends on facebook, google, insta, and ebay agree. DONT BUY HERE.

Do not trust this business! He forced me to zelle him before picking up my parts and then…read moredeliberately sent me on a 45 minute drive to a fake address. He asked how far it was from me. Told me to go close to midnight. When I got there the person I met with acted like they did not know who Omar is. Omar then refused to answer my messages when I told him I had arrived. This is the worst experience I've ever had trying to make a purchase. I then received a phone call 2 weeks later from him apologizing for the confusion and promised to ship the parts I ordered. I received the package and it was not even the correct parts! I ordered a suspension kit for my vehicle and he sent me 3 quarts of 2 cycle oil! What a joke! My recommendation is to not trust or rely on Omar. He is very incompetent

I purchased an oil filter for my Mercedes SL500 and the owner Omar helped me do an oil change with…read moreSynthetic Amsoil! The entire process took 10 minutes from beginning to end. He even had some CVT belts in stock for my side by side RZR! Great customer service, quality parts and best of all competitive prices.

Saw a helmet on their Amazon storefront and in stock, and since I'm relatively local, I drove 45…read moreminutes to their store on Friday afternoon only to find it not open all locked up. I tried calling a couple times before leaving my house to confirm, but they use an answering machine, and the store hours are announced that they would be open. No mention of the store being closed. Read the "not recommended" reviews. From Tom D.'s review, they very well may not even have this helmet in stock. Waste of time.

Hidden Gem for helmets! Montie was super helpful and reasonably priced. With most everything online…read morethese days it's nice to have a shop available to see and try items on before you buy. Will definitely be back!!

I always regretted not buying my first Harley here. I have…read morebeen coming to this location for years for parts and service. Even before I had a Harley, (I rode a Kawasaki Vulcan Nomad), I would visit their merchandise section. The store is always inviting , especially after the remodel, and the sales team are not like car dealership vultures, following you everywhere you go. But if you had a question there was always someone ready to answer them. So with all my past visits I would take note how different sales personnel interacted with customers. Then I bought a Harley in 2023 and started logging my mileage on my motor at Laidlaws which requires interaction with the staff. So when I finally decided to trade my 2023 motor cycle I knew who I wanted to work with. And I was not disappointed! Mickey is a 'no pressure' kind-of salesman. He calmly answered my questions. No eye-roll, sighing, condescending comebacks. I had his full attention. I was torn between three bikes. When I narrowed it to what I thought was 'The One' he wrote up the offer and took it to the boss. As I waited I knew the one I picked was not what I really wanted. I was 'settling' for it for the bells and whistles and lower price (pre-owned). It wasn't the color I wanted. When I told him this, without hesitation, he offered to write up another offer on the new motor I originally went in for. His calm demeanor helped make this purchase a pleasant experience. Not once did I feel like walking away from the process. In fact, it didn't even feel like a process. It was just 2 guys sharing information as we talked about 'motorcycle life' stuff. I liked what the final offer was and the deal was made. I would definately make another purchase at Laidlaws. Thanks Mickey!

Absolutely love this shop! It is a San Gabriel Valley staple. Years and years Laidlaws has been in…read morebusiness. Service department is top-notch! Ty leading the charge on services and everything needed for your Harley Davidson. Motorcloths department is amazing, great service from the girls in there as well. Plenty of options to choose from. Such a cool place to go hang out, on occasion, listen to some music and sometimes they have some pretty good food. You don't have to love Harley Davidson to come hang out at this place. By the time you leave, you will be in love with Harley Davidson.

The gentleman who works in the SERVICE DEPARTMENT is wonderful!…read more I rolled up and had some questions about my 2025 Hayabusa and he was there for me. Very polite, professional, informative, and welcoming! Appreciating his customer service; I'd asked him how long he's been working with Mountain and he replied 6 years! Thus, this gentleman is a great hire and asset to any company that provides customer service to the public. This is another extremely important aspect to running a successful business.

I have a Honda rebel 500 that had a recall. I called to see if they are able to take care of it for…read moreme. I talked to Miguel. He is amazing. Let me know they do, I brought in all my info. He ordered the part. Received it within just a couple days. I had my bike towed in, Miguel let me know my bike was delivered and that they would start on her. They finished earlier than expected. I recommend this shop. Any other work I need done on my bike I will bring her to them. Talk to Miguel he is very good at communication and is personable.

I could not be happier with the speedy and professional service they offered bike arrived on a flat…read morebed not running 3 weeks later leaves running all leaks fixed entire bike gone through my entire laundry list of repairs and things I was concerned with all addressed they have earned my future business foshure

If I could give this shop more stars, I would…read more Long story short: my bike blew up. I spent around $10,000 in parts and rebuilt it myself. Unfortunately, something went wrong during the install. After getting frustrated, I gave up and took it to another shop. They had it for two weeks, told me I needed new bottom cases (which didn't fix the original issue), gave it back to me in pieces, and still charged me a ridiculous amount -- now I had a fresh build and a new case, still not running. I trailered the bike over to Full Throttle just as they were about to close for the day. Manny still came outside, walked around the bike with me, and listened to everything I had to say. In just one week, they found the actual issue -- plus a few other small things that had been overlooked more than once by others. I felt so confident in Manny's diagnosis and work that I ordered even more parts for him to install while waiting for the main repair. Special shoutout to Michael at the front desk -- he went above and beyond helping me find every part I needed, and kept me in the loop the entire time. The communication and care were next level. These guys treat your bike the way you would treat it. If you care about your ride, this is the shop to take it to. Also, side note -- the apprentice they have is going to go far. You can see the focus and passion in his work.