Dr Kevin Fenton deserves no stars. I brought my small bird with a sprained /broken foot into Dr…read more Fenton. Dr Fenton took my bird into a back room away from me and I heard very loud screaming from my bird to the point of I was extremely disturbed and scared for my bird. I thought Dr Fenton was putting a splint on my bird's foot Dr. Fenton came back in my room with my bird and said oh no I didn't want to put a splint on, but I decided to trim his nails. I did not ask for nail trims on a bird that had a sprained/ broken foot!! I couldn't believe it , abuse in every aspect and even more than that I had to pay $60 for a procedure that hurt my bird. Dr Fenton not care for animals, due to this experience never again. Update - the response say "we're here to listen" - How about we will take action when something has been done inappropriately?? My statement has been made without a reasonable response

VCA all creatures has been our veterinarian of choice for the past 11 years, and has cared for all…read more7 ourour dogs during this time. They are efficient, knowledgeable, compassionate, and they know us and our furbabies by name.

This place has been a true lifesaver. I've been coming here for a year now, mostly for…read morevaccinations. I first learned about this business after contacting several veterinarians to find a specific vaccine my pups needed for daycare. I called multiple vets across the valley since my primary vet is out of state. Most appointments were 6-8 weeks out, and I was told that a full examination would be required before any vaccines could be administered. Plus, I was told there was a high chance the canine influenza vaccine wouldn't be available due to shortages. So frustrating!! When I called VetIQ, they told me they had the vaccine in stock and that I could just walk in. You simply scan a QR code to get on the waitlist. Mandy was welcoming and showed genuine care for all the animals. It's incredibly convenient, and the process is efficient.

Dr. Capitanio is the best! He gets five stars ! As for…read moretheir corporate designated clinic hours they are a bit wacky as they do not have a regular contracted Vet

I have had good experiences in the past with veterinarians at this vet hospital, but today I had a…read morebad experience and transferred my 5 pets records to another vet. When I called to make an appointment today I declined a rabies vaccine because our cat is in doors 100% of the time. The woman asserted that all cats were required to get a rabies vaccine annually BY LAW and I refuted that - to which she just stood her ground and argued with me some more. A quick search of the County of Riverside animal code confirmed that NO, that is NOT the law. VCA is a corporate machine that stalks you with endless postcards and texts weekly, bugging you to bring your animals in, and even after I declined the rabies vaccine I received a reminder text 2 hours later telling me I needed to bring my cat in for a rabies vaccine. This corporation's tactics to get you to spend more money at their clinic is just not ethical. I've had enough.

Don't take your pets here !!! They won't do anything to save…read moreyour pet I took my poor pet here and the whole time he was in the back they told me they hooked him up to an IV and gave him pain medicine. They didn't do anything. Just had him laying down

I rarely leave reviews, but I feel compelled to share my experience because I left feeling…read morefrustrated, confused, and unheard. I brought my French Bulldog, Otis, to urgent care because he had been experiencing decreased activity, weakness, and changes in behavior that were concerning to me. Upon arrival, he was panting heavily. As a French Bulldog owner, I understand that panting can be alarming, but Otis frequently becomes worked up in the car, during travel, and in unfamiliar environments, especially during extreme heat. Before my pet's history was fully discussed or I was even checked in, staff immediately focused on the panting and began discussing sedation and emergency concerns. I was initially told about a medication costing approximately $600. Later, the veterinarian explained a different medication was needed so he could examine Otis, and I agreed to those charges. After Otis was taken to the treatment area, I waited for updates. Instead of receiving information about his condition, I was approached multiple times regarding financing options and credit applications. At that point, I still had not received any explanation of what the veterinarian had found, what his physical examination showed, or what the next steps would be. Eventually I was presented with an estimate of approximately $2,000. When I asked what had been found on examination and whether the veterinarian would discuss his assessment with me, I was told that nothing could be determined without additional laboratory work and X-rays. I specifically asked if the veterinarian would return to explain his clinical impressions or provide any guidance regarding the symptoms that brought me in, and I was told no. What disappointed me most was not the estimate itself. Veterinary medicine is expensive, and diagnostic testing has value. My concern is that I left without any meaningful discussion of the problem I brought Otis in for. The visit became entirely focused on diagnostics and financing before I ever received an explanation of what the veterinarian thought might be going on. As a pet owner, I understand that a diagnosis cannot always be made without testing. However, I believe clients deserve clear communication, a discussion of examination findings, and an opportunity to understand the veterinarian's concerns before being asked to make major financial decisions. I left feeling like the primary focus was obtaining approval for diagnostics rather than helping me understand my dog's condition. After spending nearly $300, I still did not have answers regarding the symptoms that prompted the visit in the first place. I hope this feedback helps improve communication with future clients, particularly those who are scared, trying to do the right thing for their pets, and working within real financial limitations.

Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I have been coming here for about 4 years, it's never easy when our beloved pets are hurting…read morehowever the doctor and his staff are incredible! The kindness the compassion the willing to help our furry Babies Is beyond any other hospital I've ever visited in this Valley. After one of my kitty cats passed from cancer they encouraged me to get the trupanion Insurance, I am so glad I did! My sweet kitty cat was seen today and is very sick, the doctor and the staff have gone above and beyond to help me with the cost, payment and working with the insurance. The facility is extremely clean, friendly, quiet and I trust them with all my fur babies! Thank you Chris for your kind heart and all the work you do, thank you Dr. Allen, you are amazing and one of a kind, I would say definitely one of God's angels. If you're looking for the best veterinarian in our desert look no further this is where you need to go! Think all of you for everything you do Update, I just picked up my baby boy and we have a better and healthier kitty cat than we did before, we have a happier cat than before, we are so thankful Gazooo is GREAT!

If you genuinely care about your pets DO NOT take them to this veterinarian!! We brought our cat in…read moremonths ago and the doctor acted as if he had never examined a cat before in his life. They weighed her 3 times but never examined her. No stethoscope, no temperature taken, no physical exam whatsoever. They misdiagnosed our cat and just added to her health issues by prescribing the wrong medication. Doctor also left us sitting in the exam room for long periods of time while he was doing other things. Literally we sat there for 25 minutes with our cat in the room while he went to do whatever. The second visit he left us for 40 minutes in the room. Doctor was also very detached and emotionless. He doesn't seem to even like animals. It was bizarre. Will never go back even in an emergency. BEWARE!

Awesome! I love going to "The Pup",…read more There are so many dogs to play with, (if I want, some days it's good just to have a good nap) The staff is terrific remembering everyone (and their people too!). When I go for an "slumber party", I get to sleep under the covers*, so that is fun! Just like home. *Note from Billy's Mom...he is a 79lb Lab. Sincerely, Billy Hopps

Okay, they are all around great with dogs, and they also do bathing and full grooms! I've been…read moretaking my 10-year-old there for a groom for some time now!

Dr. Clark and an assistant came to get my dog, Jack. Jack died earlier in the morning. Dr. Clark…read morewas kind and sympathetic. If someone could ask Dr. Clark what had caused Jack to die, I would appreciate knowing that. I loved my boy and miss him. Scottish Deerhound.

Horrible. They pay no attention and are rude. Never call again. They are not professional and take…read moreno time to listen at all.

Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

You are looking for a vet and need somewhere to go . Go here …read more - cost is on the lower end of vet care they do try to not pounce on you with unneeded care they try to stick to the basics unless your pets condition requires it. - they seem to be good at keeping urgent care appointments open for just that urgent things - prescriptions getting refilled they need to work on as nobody calls you back and usually takes forever to reach someone live that can refill - if you must euthanize I will say the process and care used at this facility in Indio is the best I ever seen . They make sure to give the right amount of every medication that your pet will feel zero pain and will drift off peacefully in a way that ones heart can handle . They are in the business of helping pets and I believe that they care - they offer several financing options that can be useful

I went to adopt a kitty. Very Prompt service and they went over so many details prior to the…read moreadoption.

Pretty dissatisfied with my recent visit. Was told that medication alone will not suffice as proper…read morecare for my dog & was told I needed to come in to receive any medication despite sending in photos of my dogs issue. Which I've gone in for plenty of times. Only to leave with the being told the exact same advice & recommendations for care as every other visit. And be handed the same medication she typically receives. Not sure what "proper care" was given.

I made an appointment to see Dr. Ko, opthalmologist at this hospital. On the morning of my visit I…read morewas told she would not see me due to an "altercation." I had seen Dr. Ko when she worked at a different animal hospital and dealt with a very rude veterinary technician. I made it clear that she acted inappropriately and did not want to have further dealings with this Tech. I DID NOT have an altercation with Dr. Ko. Very disappointed in her decision not so see my pet.