the worst moving company ever. moved from Colorado Springs to Houston. delivered items late, and we were not compensated for that. damaged furniture and a lost box... lost our bedframe, we've been sleeping on the floor for two months now while we wait for the claims process. no apology, no phone call... just unapologetic emails. they also lied about the moving process, I had no idea the truck they used to load our stuff would be sent to a warehouse where they loaded it onto another truck. do not use this company. they are also called Coleman Worldwide moving. read more

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Worst experience EVER! I used before and was great but this time was terrible! I paid $4,800 and that's AFTER the the person discovers she forgot to take off an overtime quote. She made it sound like she was doing me a favor coreecting her mistake. She found it when I called to complain that the drivers showed up in the shuttle instead of the 18 wheeler because in their words "we don't have a driver available" and they even called their manager to tell him the shuttle uhaul they brought is too small. Well they crammed everything into the truck and come to find out they didn't box up my 70" tv! When everything arrived yesterday the nice lady let me know there was water damaged from whoever had it before her in their truck to the point where she had to re box 5 or more boxes that was destroyed. the PlayStation poured out water when she picked it up. shw was appalled by how the entire shipment looked However her boss said to still deliver it. Every single box was destroyed when I got it to the point where the movers kept the boxes on the dolly when moving up the stairs because they was falling apart. 70" tv is broken, tv stand for the 70" tv is broken, couch has 2 holes in it as well as a cut, water damage on my antique coffee table, iron chair bent, DVD's crushed. needless to say this is what $4,800 got me! Lack of respect for my belongings. I'm disgusted at how this entire situation has happened. why should I have to pay for this service at all! read more

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Horrible service. We have moved our personal effects from FL to Hou. The cost was approx 6K, plus living room tv damage, a lot of stuff broken/lost. Double handling, they brought a small sedan car and put in a unsafe handling our personal effects. We were told that the same truck that picked up would delivered but that was not the case. read more

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I requested a quote from them online a week ago, and they have called me 14 times. It's insanity and I cannot get them to stop.

I cannot stress enough how dissatisfied I am with Allied Van Lines. I used them to move from Texas to Colorado. We cancelled our original contract with another moving company and signed with Allied Van Lines because the window of delivery for the first company was very large. Even though the quote from Allied Van Lines was much higher than the others I received, we decided to go with Allied because they are a supposedly reputable company and offered a reasonable guaranteed delivery date window. Once my family's belongings were picked up, I did not receive any information or updates as to where the van was for quite some time. The great service I had received up until pick up had disappeared once they had our belongings in their possession. No one was able to get a hold of the driver and no one knew where our belongs were. We later found out that our belongings were literally sitting in a warehouse for an entire week before the moving process began. My husband is a physician who had already started working in Colorado. I am a nurse still working in Texas and we have a child. Allied Van Lines was less than apathetic to the fact that we lead very busy lives and need advance notice and coordination for the delivery of our stuff. Before we signed with Allied, they ensured that the guaranteed delivery date window was accurate and Allied would cover any cost incurred due to their fault of late delivery. Our belongings arrived days and days after their guaranteed delivery date and we were informed that we would not be paid for the costs that were caused by their fault. They offered $100 for each day after the latest "guaranteed" date which is a fraction of a fraction of what I paid for their supposed professional and excellent service. By that point, my husband had began working and my family and I were sleeping on the floor of our home. I was scheduled to return back to Texas to start working again and our belongings were still not delivered. My mom, who had come with us to help us move in had to change her flight to a later date so that someone would be available to accept delivery. Of course, Allied did not offer to cover any of those expenses. What's worse is that they would not settle on a specific new date of delivery so we had to address this issue every single day and plan accordingly. Allied Van Lines did not even have the correct delivery date ON delivery day. They had told my husband that our belongings would be delivered the next day and told my mother they would be delivered that day. Once the truck finally arrived at our house, they were not adequately prepared. They knew our home was on a small road and an 18-wheeler would not fit on that road. It was written in their notes. The delivery driver had no clue of this situation which delayed delivery hours while they scrambled to find a smaller truck to load everything onto to transport down the street. Consequently, the movers were very rushed in placing our things. Furniture was placed in the incorrect room and some furniture had been haphazardly placed upside down or on its side. Even then, the disappointment still did not stop. Some items were broken and were placed in positions to hide that fact. I have only seen similar behavior by a child trying to foolishly hide their mistake. For example, a leg of a night stand was completely broken off. What Allied Van Lines did was place the nightstand in the closet of the bedroom and place the nightstand upside down so the legs were facing up. They then placed the leg back in its place resulting in it falling apart only after I moved it. My husband and I talked to customer service many times and they were very rude to both of us. I can honestly say that I have not encountered such rude and apathetic customer service employees in my life. They made absolutely no attempt to ameliorate their many mistakes. I strongly encourage you to not use or at least strongly reconsider using Allied Van Lines for your next move. read more

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Worst experience ever. The sign up process was painful and I had to follow-up multiple times to get a contract completed. They showed up 7 hours late for my move out date and gave me attitude when I had additional items to load. They were three weeks late from the guaranteed arrival date and blamed things falling through the cracks for the delay. Multiple items were missing from my move and they are failing to even call me back. Do not use them. Buyer beware! read more

Do not hire Allied for an intestate move!! Berger may be ok for a local move, but I have moved interstate 3 times in the last 5 years with 3 different companies. Allied was by far the worst. They intentionally give you a contract with print so fine you need a magnifying glass to read it, and don't explain any of the onerous provisions. For example, you have to make written note in the bill of lading of all damages to your home and property BEFORE the driver leaves. This is totally ridiculous, of course. I am a single older woman and had a sociopath abusive driver. They damaged a sofa, a $2000 table, a less expensive table, and my floor and walls. Berger in Houston reimbursed me for painting my hall and may repair the floor. Allied has refused to do anything other than replace the leg on a $3600 American leather recliner. It was broken off. They are unethical, venal people. My advice for a long distance move: rent a U-Haul, hire a local company to load it, and either drive it yourself or hire someone to drive it for you. Then hire a local company to unload it on the other end. I paid Allied almost $15k to be treated rudely and have my things damaged. Oh, and the best part, I added a provision to the contract that I wanted a driver and 2 employees to unload so I could inspect my things as they were brought in. The driver showed up with one inexperienced helper who did not even know how to use a dolly. So I had to check off boxes as they were brought in. It is ok for Allied to breach the contract, but they enforce every word against you. The best part: They did not complete the job (left my washer and dryer in the middle of the laundry room floor) and I had to pay another $200 for a second moving company to come in and finish the job. I have a receipt and Allied refuses to reimburse me. DO NOT USE ALLIED and tell your friends the same. I so wish I had gone with the second lowest bid. If my things and home had not been damaged I would have saved money and saved myself a lot of emotional distress. read more

I am on day +32 my delivery still hasn't arrived. Overpay and choose the worst customer experience you can imagine. Choose Allied Van Lines they will take your money and then burn you. read more

Do not use these people. They lost my friends belongs for months on end. They told her to stop bothering them about it or she will never get her belongs back or they will be broken. They use sub contractors who were not accountable, lost and broken many things, and then at the end only takes cash and will not unload unless you sign that you have received everything and that it is not broken and all received. If you like getting ripped off these are you guys! In reality these people should be prosecuted under the RICO act. Maybe a phone call or two to get this going would help. read more

They were so rude over the phone that I cancelled the estimate. I'm glad I got to see their true colors before hiring them.

Yep - one star is far greater than they deserve! My company moved me in October 2017. They paid almost 3,000 dollars. I received less than one half of my furniture. I paid for insurance. My things were moved from a 5X10 floor to ceiling storage unit. I received a queen sized bed, a twin bed and a small dinette with 2 chairs. WHAT?!?! Nothing else even though I paid for insurance. 'Customer service' a misnomer. Fine print in contract. Horrible!! Lost - brother and father's photos - they each passed within a year. Lost family photos, furniture, heirlooms. They said - tough shit!! This company is a sham, scam, etc. never ever trust your precious things to this gangsta organization! read more

I cannot stress enough how dissatisfied I am with Allied Van Lines. I used them to move from Texas to Colorado. I cancelled my original contract with another moving company and signed with Allied Van Lines because the window of delivery for the first company was very large. Even though the quote from Allied Van Lines was much higher than the others I received, I decided to go with Allied because they are a supposedly reputable company and offered a reasonable guaranteed delivery date window. Once my family's belongings were picked up, I did not receive any information or updates as to where the van was for quite some time. The great service I had received up until pick up had disappeared once they had our belongings in their possession. No one was able to get a hold of the driver and no one knew where our belongs were. We later found out that our belongings were literally sitting in a warehouse for an entire week before the moving process began. I am a physician who already started working in Colorado. My wife is a nurse still working in Texas and we have a child. Allied Van Lines was less than apathetic to the fact that we lead very busy lives and need advance notice and coordination for the delivery of our stuff. Before I signed with Allied, they ensured that the guaranteed delivery date window was accurate and Allied would cover any cost incurred due to their fault of late delivery. Our belongings arrived days and days after their guaranteed delivery date and we were informed that we would not be paid for the costs that were caused by their fault. They offered $100 for each day after the latest "guaranteed" date which is a fraction of a fraction of what I paid for their supposed professional and excellent service. By that point, I had began working and my family and I were sleeping on the floor of our home. My wife was scheduled to return back to Texas to start working again and our belongings were still not delivered. I was still working. My mother-in-law who had come with us to help us move in had to change her flight to a later date so that someone would be available to accept delivery. Of course, Allied did not offer to cover any of those expenses. What's worse is that they would not settle on a specific new date of delivery so we had to address this issue every single day and plan accordingly. Allied Van Lines did not even have the correct delivery date ON delivery day. They had told me that our belongings would be delivered the next day and told my mother in law they would be delivered that day. Once the truck finally arrived at our house, they were not adequately prepared. They knew our home was on a small road and an 18-wheeler would not fit on that road. It was written in their notes. The delivery driver had no clue of this situation which delayed delivery hours while they scrambled to find a smaller truck to load everything onto to transport down the street. Consequently, the movers were very rushed in placing our things. Furniture was placed in the incorrect room and some furniture had been haphazardly placed upside down or on its side. Even then, the disappointment still did not stop. Some items were broken and were placed in positions to hide that fact. I have only seen similar behavior by a child trying to foolishly hide their mistake. For example, a leg of a night stand was completely broken off. What Allied Van Lines did was place the nightstand in the closet of the bedroom and place the nightstand upside down so the legs were facing up. They then placed the leg back in its place resulting in it falling apart only after I moved it. My wife and I talked to customer service many times and they were very rude to both of us. I can honestly say that I have not encountered such rude and apathetic customer service employees in my life. They made absolutely no attempt to ameliorate their many mistakes. They may have swindled me out of my money, but I have spoken to my hospital's recruiting department who constantly has new physicians moving into the area and have advised them not to recommend and in fact, recommend against, Allied Van Lines. Similarly, I strongly encourage you to not use or at least strongly reconsider using Allied Van Lines for your next move. read more

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Worst customer service I've ever experienced. I moved with Berger Allied (the person I spoke with initially, and during the process, was Trace Garrett, who is based out of Houston TX) from Austin TX to San Diego CA this month of June 2018. I needed my things here by June 21-23, a date that was ASSURED to me by Trace Garrett (who goes by Trey), if i chose a pick-up date of June 11. I wasn't in the country June 11, but in order to be assured of the delivery date, I made arrangements to have my entire house packed before I left the country on May 29, and for another adult to be present on June 11 for pick up. I'll say it certainly was NOT my preference to pack a whole house 3 weeks early, or to pay someone to sit at my house for a pick up. The first problem was that the pick up was delayed at least 1.5 hours, and nearly 2 hours. No one called my person at my home to make them aware of what was going on. I was provided a "contact person" during my move - who I was to contact for all issues. This was Michelle Sagisser, who is based out of Minnesota. When my person who was present at my house for pick up called me IN EUROPE to tell me that no one had come for pick up, and that she was not able to get either Trey OR Michelle on the phone, I made calls to both of them from Europe. Not exactly stress free. Neither answered immediately - my calls went directly to voice mail - and it was difficult to get anyone to call me back. Trey essentially said "sorry, nothing I can do" while Michelle was a little bit better, at least admitting that the pick up guys should have notified my person that they were going to be delayed nearly 2 hours. Sure enough, come June 21 I called Michelle and asked if I would be notified in advance of my delivery. She told me she'd follow up with where the shipment was and get back to me. She did not get back to me that day, but sent me an email the following day, on a Friday, saying the shipment was not slated to arrive Sunday the 24th, OR even Monday the 25th. I told her, as I discussed prior, that i started a new job on Monday the 25th - which was precisely why i needed the shipment to arrive June 21-23. She asked when I would be around to accept the shipment on Monday, after or before work. I emailed and called back regarding a time I'd be available, and again I received NO response. I got a call on Monday June 25 around 9am from a local delivery office saying my things would be arriving in 30 minutes !!! Thats right - NO update from Trey or Michelle at ALL. No response to my emails and calls. Not only did I sleep on an air mattress for 2 days prior to starting a new job, but received the shipment without notice they day OF the new job, forcing me to go in 3 hours late. They ONLY thing either of these contact people were efficient with was sending me in invoice to pay by credit card. This was by far the WORST moving company I've ever used - and I've moved 8 times in the past 15 years. WORST customer service - WORST service regarding communication - and keeping me in the loop. Never again. Ah ! I was offered $75 per day for delayed shipment. In my opinion, completely inappropriate for the nearly $3000 they charged me - to have my delivery delayed, and to have contact people who seemed frankly incapable of keeping me in touch. read more

Run away from this company. They come in low on price and then repeatedly charge more when "surprises" come up such as they didn't estimate the load correctly, they didn't estimate that crating was needed, they didn't realize more boxes were needed, etc. Also, they don't take ownership for problems, they don't know where their drivers are so your furniture may show up, may not, they can't give you a date for planning purposes. We received a call unexpectedly one day from their driver who was in town and ready to unload. What? Didn't even know the driver was arriving. If you aren't able to stop what you're doing, take off work unscheduled, they'll put your furniture in storage and then charge you storage of outrageous amounts because you couldn't take delivery -but you didn't know delivery was arriving. HORRIBLE service, no one knows what the other person is doing, terrible management, much more expensive than they originally quote to get you to go with them. Bait and Switch. read more

STAY AWAY FROM THIS COMPANY. THEY RIP OF CUSTOMERS. Worst moving company ever!!! Do not use them or you will regret it. We called Coleman to get a quote to move from San Antonio to Downers Grove and the were terribly rude over the phone and said they could not disclose any information until we set up an appointment with there Agent. Agent came to my resident and she was all about just looking for the sale. All se talked about was their insurance to cover if anything was damage or misplaced, she also said not to worry because she was going to add miscellaneous charges because they were going to put furniture in plastic containers for nothing to get damage. I paid an arm and a leg for the service. When our thing got to our new resident everything was damaged. They told me to take picture, fill out a claim and they would replace everything. After 6 weeks they sent a repair guy to see what could be fixed, I allowed him to fix the reparable furniture and he said he would send a report to the company. I called the company 2 weeks after and they said that they had closed the claim and had sent me a check. They also claimed that I was ok because I agreed thru and email that the amount was right. They never contacted me because the only correct information they had was the claim number and my last name. Every other single piece of information was incorrect. They representative said there was nothing she could do. I asked to talk to a Supervisor and she told me that the claimed were made that way and that she could not help me at all. It has been three months and I have not received a check. Every time I call no one answers. I wanted to post this review to avoid any one else the hassle of dealing with a company that likes to rip of customers and has the worst customer service I have ever seen. read more