Received notices about late fees. Every time I called to address the issue I was told it was an error in their system and to disregard. The company is disorganized and does not know what they are doing. They send out notices which I have called about every time, and was told to disregard. Now I am paying late fees for a late fee from 10 months ago, that has yet not been explained to me why. The manager Mr.Lee is extremely condescending and rude when I called to inquire for the third time. He himself told me to disregard the notice at the beginning of the call. I pursued the conversation because this was the 3rd notice I received and I wanted to know why I kept getting one if my account was up to date. He then changed his mind and said "oh yeah you do have fee's." I let him know that this was the 3rd time I called for this and now I have an extra charge on my account because of the late fees from moths ago. One fee was from June of 2013. Over a year ago?! Why was this not showing up every time I called? I ask to speak to someone higher and he said he was the manager. He would not give me any other e-mail or number to contact anyone else, and continued to speak to me as if I had no brain or a 5 year old child. When I asked why this wasn't on file the first 2 times I called he could not explain. He told me the only way to dispute it was to send him the facts and HE would forward it on to the board. Once again, not providing any information for me to go to the board myself. I asked him if he had a record of the past 2 times I called and he said they don't do that, yet he wanted specific times and dates. how do you handle thousands of dollars from people and you have no record or recordings of when they call? So I provided my phone records of the past times I have called with my bank statement. Once again, all information could only go through him. We had a special assessment due mid month every month for the past 6 months. I even called to ask when that was due, and the woman told me as long as it was in before the 1st, which is when our HOA's were due it was fine. He then wrote an email back after I provided all the information. and said every month my mid month dues were late because they were due on the 10th and he should have more fee's on there? What kind of disorganized company is this handling money? So they just apply fees wherever and whenever they feel like it? The 10th has never been stated to me, and the late fees are not from the special assessments. Every time I called I was told my account was up to date. I even have a phone bill that shows I called on 9/7/2014, and they applied another fee on 9/6/2014, and I was told there were no fees. Two weeks later I got another notice. When he couldn't explain on the phone he got frustrated and said "I just can't talk to you, and need to end this call!" My husband stood next to me witnessing this the whole time. By the way, he uses an e-mail under Martha Palmer, but that's not who I was speaking to and that was the only e-mail he provided and used to contact me. How are you the president of management, don't have your own e-mail, can't explain charges on peoples account, and don't have patience to talk to a client that pays you thousands a year, which keeps a roof over his head? Such a poor company, they need to be shut down for scamming people. It's a shame I have to give them one star! read more
