I am new to the Yakima area and Wilson was one of the only options for renting. I am very…read moredisappointed with how they handled everything after we signed the lease. It took them until the week before move out to fix a cracked window and they are slow to respond to repair requests. Their communication post move out has also been very limited/rude. They claimed we had to paint any areas that were chipped (normal wear/tear) which was not written in the lease or move out check list. Since then, there has been no mention of how the place was left, etc. We left it immaculate but are very concerned based off the reviews about getting our deposit back. If you can avoid this rental company do! If they respond to this post you can assume it's to make themselves look good.

Anyone know who Wilson property management has as home owners insurance. They refuse to report to…read morethier home insurance that a tree fell from the property they own to my property. Causing severe damage. Ive never seen a company especially property management company so heartless. To refuse to file a claim or even let us file a claim is pure GREED I hope someone knows who they have as insurance home insurance

The owners of this company used to manage Senator, Cascade and Savoy Apartments. It is so tragic…read morethat every time I contact them they are all rented out. :( Josh and Dj are very detail oriented gentlemen and if you ever disagree with what they said they still know how to handle the situation calmly and peacefully. Highly recommend them over some of the other management companies in Yakima County.

From the owner: Property Management Real Estateread more

I'm surprised no one has written a review about the employee named Drake that works, and…read moresubsequently supervises, the establishment. I came to their leasing agency on behalf of my mother in law who speaks and understand very little English requesting a copy of their lease and any addendums recently received to look over, and this man came not only with an attitude, but blew up in my face the more I asked questions. Telling me to "fuck off" and calling me a "bitch" under his breath aside, it was very evident his distaste for me and my in laws, as he simply decided to run away from the conversation the more I asked where his attitude came from. I was unfortunate to only record the last few minutes of the dispute, however my husband and three other employees were witness to his tantrum, and I only hope they remain safe in an environment created solely from his unfounded hostility. I've already reached out to HR and all respected higher ups I could contact on this situation and hope only for the best, and for other tenants looking to do business with this man to seek housing elsewhere.

We had a house to rent; Ryan Enright at Landmark managed the property for 12 years. It was great…read more They sorted out a lot of problems, including finding renters, getting consistent collections, excellent bookkeeping for our tax records, sorting out some fraudsters advertising on CraigsList, etc. Their work crew managed all of the necessary repairs and updates. All of our problem-solving discussions with Ryan were straightforward and smooth. The office staff were consistently pleasant and responsive, even when there were challenges. When we sold the house, Ryan's team managed the repainting and repairs. The sale went through very quickly. It's always a relief to deal with a business organization that can consistently do what they say they will do. I am happy to recommend this business.

This place is horrible. Couldn't be worse. They do not disclose the criteria for applications…read moreuntil after they've charged you just to apply. They're supposed to disclose approval criteria before they charge you $100+. And trying to get anybody to answer your call or communicate with you is impossible. It's a runaround from beginning to end, and money down the drain.

My experience as a tenant under the Wilson Real Estate Management has been extremely disappointing…read moreand frustrating. I expected a higher standard of professionalism from a company entrusted with managing residential communities, but unfortunately, Wilson Real Estate Management consistently failed to meet even the most basic expectations. From the outset, communication with their management team was inadequate. Emails and phone calls regarding routine inquiries and maintenance issues often went unanswered for days, sometimes weeks. When responses did arrive, they were frequently vague, dismissive, or incomplete. Perhaps most concerning was the company's apparent disregard for tenant safety and comfort. Major Problems are ignored. No temporary solution or alternate accommodations were offered. Deceptive and Unexplained Fees In addition to poor communication and service, Wilson Real Estate Management engages in highly questionable billing practices. Throughout my lease, I was subjected to a series of unexplained or vaguely labeled charges, such as "Administrative fees," "Lability fees," "Convivence fees," "Early Rent Payment fees," "Late Rent Payment fees," and "Processing fees" that were never disclosed in the original lease agreement. Attempts to request itemized breakdowns were either ignored or met with generic, unhelpful responses. Rent Constantly gets increased by 10-25$ even when you already have a lease with no explanation just show up and sign the new lease or vacate. The rent portal frequently included charges that fluctuated month to month without prior notice or explanation. It felt deliberately opaque, as if the company relied on tenants not challenging these unexpected fees, and or because for many of us tenants English might not be our first language. In serval instances, the rent portal malfunctions and or does not work because they refuse to reinvest back into the business and purchase adequate data for their website causing nothing but issues with all tenants trying to make payments. Security Deposit Misconduct The move-out process was similarly problematic. Wilson Real Estate Management attempted to deduct excessive charges from the security deposit for alleged damages that clearly fell within normal wear and tear. Only after persistent communication and the threat of formal dispute did they partially reverse those charges. Final Thoughts I do not make it a habit to leave negative reviews, but I believe prospective tenants should be warned. All tenants deserve responsive, transparent, and ethical property management -- qualities which Wilson Real Estate Management has not demonstrated. I strongly urge anyone considering a lease through this company to proceed with caution and review all documents thoroughly. If transparency, integrity, and tenant care matter to you, I would recommend looking elsewhere.

Jevons LOST my security deposit and are claiming they…read morenever received it from the last management company and I have been told by Miriam it is MY job to contact all prior management companies to find my own security deposit. They confirmed my records state there is a security deposit, so if they did not recieve one in the transfer, they should have been asking questions immediately. Shady and untrustworthy. Please don't hire these people.

Andrea reached out asking me to update my review on 9/27…read more After emailing me and telling me we never actually had a gas leak on this property and PSE was mistaken and confused with another property. They turned our gas back on. WELL what do you know. We have a active gas leak that is filling our home with gas. Mean while the tempature is dropping and we've had no heat and a dangerous active gas leak. PSE gave us a red tag last night. They also sent us notice to raise of rent, and we haven't been living here even a year yet. We have no heat, a dangerous gas leak, and jevons refuses to take care of the wasp pest problem we've had since we moved in. So WHAT are they raising it for? just to be greedy? They rented the basement on this same property to someone too. So they're making nearly 5k a month on one property and they wanna raise the rent? when renting a house like this alone wouldn't cost that. so they're double dipping on there property and giving us the good ol land lord special. speaking of land lord specials and gas leaks, they put the furnace to the entire house (even tho they treat it as two seperate apartments) in a closet in the basement. Furnances need to be in open spaces to breathe and not over/under heat your house. but i guess they didn't wanna listen to a contractor about that. Then upstairs where PSE said some of the gas leak is coming from behind the fire place/within the fire place they glued a foam board to seal it up. I'm sure the foam board has sealed up the problem and its super safe! Sealing a fire place costs about 2k, because you don't want gas leaks but foam board works too! My experience with them has been awful since we signed our lease. They're greedy land lords or don't care about the saftey or well being of their tentants. Not to mention before the people in the basement moved in, they constantly had people coming onto the property, and all i asked was they let me know when someone was coming into OUR yard and OUR back door because i'm a girl home alone a lot and not sure if i strange man should be walking in my back yard or going into the basement thru my back door and they couldn't even do that. They actually argued with me telling me they didn't care and didn't have to give me a heads up because the basement is an "apartment". Oh we also dont have a working dryer. lol ANYWAYS we still have no heat and a gas leak we were told doesn't exist.

Great rental company in Yakima, with fair rental rates. The staff was very professional and…read morecourteous. Rentals are located in West Valley, Selah and Terrace Heights with close proximity to stores and schools. The properties I saw were very well maintained inside and out.

It can be tough getting into the office to talk with the office manager due to limited hours but…read morewhen you are there, she is the nicest and most helpful person. When in doubt, just leave a message or call ahead and schedule a time.

I am leaving this review after exhausting all reasonable attempts to resolve matters privately…read more My experience with Accolade Property Company was marked by consistent deflection of responsibility, a lack of good-faith engagement, and a pattern of minimizing serious tenant concerns rather than addressing them. At no point was I disruptive, unreasonable, or unwilling to cooperate. I documented everything carefully and communicated clearly. Despite this, Accolade repeatedly reframed legitimate issues as personal problems rather than property-management responsibilities. When financial and disability-related hardship became unavoidable, their response was not accommodation, problem-solving, or even neutral professionalism--but distance, delay, and dismissal. What concerns me most is not a single disagreement, but a pattern: Legitimate complaints are reframed as tenant "issues" Accountability is avoided through technicalities Empathy and discretion are notably absent Tenants are left carrying consequences that management helped create or worsen I am aware that some negative reviewers are possibly portrayed as unreliable or "mentally unwell." I want to be very clear: this review is based on documented interactions, timelines, and outcomes--not emotion. Anyone reading reviews should pay attention to how often serious concerns are dismissed rather than answered. If you are a tenant dealing with financial strain, disability, or any situation requiring fair-minded property management, I strongly recommend proceeding with caution and keeping meticulous records.

This company needs to be checked by BBB charging holding fees not returning them . They could have…read moreseveral families trying to rent same house and not choose any. Seems like a shady company .

My boyfriend and I have been in our townhome a few months so far. We have loved living here so far!…read moreThe unit we have is very well insulated. We had to call maintenance for a few minor things when we moved in and they were very quick to respond and even left us a nice note about our dogs! Then reason for the 4 stars is for our move in process. It was rough, but it may have been due to our circumstances. We were interested in another unit that got rented before we could get it, but when another tenant put in their notice we were able to put down a deposit, and all we had to do was wait for them to move out. We were told anytime between mid January to mid February. I messaged every week for a status, with the response that they didnt know, but by February 15. As we reached the end of the month I started making plans for the 15th, since I hadn't heard anything and I was moving from the tri cities. When we finally heard we could move in, it was two weeks earlier than the 15th and 4 days away! I had to scramble and try to get a new uhaul and people to help me move a week early. Even though I couldn't move until February 7th, it was ready the last two days of January, so we had to pay a prorated rate for January (another $200) which was frustrating. Additionally, my move costs ended up being more expensive due to the week I needed the uhaul. Also, My boyfriend had already paid another month of rent at his old apartment as we thought we were not moving in until mid February. We got the money back from his old apartment, but it was a hassle. I also wish they would have taken more time when painting as there were paint splatters all over the counters, floor and trim in the kitchen and bathroom. They cleaned up easily with a magic eraser though. Overall, I am very happy with the townhome and once we moved in, Graf has been very responsive and open with communication. I just wish the communication before we moved in was better and the move in process went smoother, but it may have been a perfect storm. I think if you were renting a unit that was available right away, you would be fine.

I've heard horror stories about renting from Graf, but I honestly can't tell you anything bad about…read morethis company. We've lived in a newer unit for the last 6 years and if we ever have an issue, maintenance is there within a day. They are helpful and walk you through the rental process. Apartment living is a pain, but Graf makes it pretty easy. The only complaint I have is snow removal could be better, but they are usually on it by 11am if the snowfall is crazy.

They're a great company to rent from. I rented from them for 6 years now it's been a very positive…read moreexperience.

This management company is horrible. A complete disaster with a manager, Jeff who lies about you…read morewhen you want something fixed and then he evicts you. There's only one place to pay rent, there's no place to mail the rent to, no one answers the phone. He doesn't unclog a toilet and tells you to pay a plumber. He has told me take pay for the application. and when I called, he told me he'd already rented two rentals I'd applied for to someone else. When I finally got a rental from him, he didn't fix the broken dryers, the cracked window or the toilet, there's mold, and no heat. The refrigerator doesn't work sometimes and then he'll lie and tell you he didn't say what he told you. Blame you for the things broken and say you have to pay for them. I have pictures, I have friends, caregivers, and an employer who've witnessed these things then the housing director wants to move you to a worse place out of retaliation. There are no screens on the living room window and since I've turned him into the police multiple times, the housing authority, the Attorney General, Federal Trade Commission, ALTCA, and housing directors he's stated he's going to evict me even though I've paid my rent. He's even sent me bills in the mail demanding more money than my rent. All I can say is DON'T DO BUSINESS WITH THESE PEOPLE!!!