Top-tier service from Jennifer Thayer at Old Republic Title. Always proactive, incredibly…read moreknowledgeable, and keeps every transaction on track. Highly recommended for any real estate professional looking for a dependable escrow partner.

This review is long overdue, but it absolutely needed to be written…read more Christine Trinh from Fremont, Old Republic Title and her team have truly been a blessing in my career. As a realtor, I pour my heart into serving my clients with love, care, and dedication as we navigate their real estate needs. For me, partnering with the right team is not just important, it is essential. I need people who share the same values, who will help make my clients' dreams come true and their goals achieved smoothly and on time. Over the years, I have worked with many title and escrow companies. They got the job done, but none have ever compared to the exceptional level of service, care, and professionalism I have experienced with Christine and her amazing team. Our story began unexpectedly. I had a major listing where I hoped to represent both the sellers and buyers, as I often do. That did not happen, and instead, the buyers' agent requested that we use Christine as our escrow officer. At the time, I was already unhappy with the escrow company I had been using, so I agreed, and I am so grateful I did. That one decision changed everything. From the very start, Christine and her team stood out. Their responsiveness, their patience, their ability to explain things clearly, and above all, the genuine care they showed were unlike anything I had experienced before. They never made me or my clients feel rushed; instead, they made us feel truly cared for, supported, and valued. That experience told me all I needed to know: if they were treating me this well, my clients were in excellent hands too. Since then, Christine and her team have continued to deliver impeccable service, and together we have successfully closed multiple transactions. I am loyal by nature, and when I find the right people, I stick with them. Christine and her team have become more than just a professional resource, they have become a trusted, long-term partner. Looking back, I realize that while I did not get my original wish of representing both sides of that one big listing, what I received instead was far greater! A lifelong relationship that has been transformational for me and my clients. And that is worth so much more than any single transaction. Christine and her team, thank you from the bottom of my heart for the integrity, excellence, and heart you bring to every escrow you handle. You are appreciated more than you know. I wholeheartedly and passionately recommend Christine Trinh and her team for anyone in need of escrow services

Where do I begin...! Fay is absolutely amazing, she has worked with my family in particular my…read morefather from selling our small condo back in the early 2000's to buying our first home, purchasing a second home for business and now coming full circle to selling that first home he bought 20 plus years ago. She is caring, thoughtful, thorough, knowledgeable, professional and most importantly trustworthy! Fay will always look out for your best interest and will make sure you are aware of every step of the process. Always hands on with everything you need to sell or buy a new home. She even follows up after everything is said and done to make sure you have everything you need. We are lucky enough to be able to work with her and my family and I know we will continue to work with her for all of our future investments and hopefully soon for my first home! Fay is the best realtor you can have on your corner here in the Bay! She has the experience and the kindness you want and need in this rough market of untrustworthy realtors. Thank you Fay for all you continue to do for us, looking forward to our next purchase! - Medrano/Navarro Family

We found Fay on Yelp and a common theme emerged in her reviews that she is trustworthy, a great…read morecommunicator and fights hard for clients. When we met her she told us what to expect in a difficult VA loan process and summarized it accurately. Next step was to find homes that fit our needs and in our price range. After several smart bids all of which we deferred to Fay's expertise. When we were finally able secure an accepted offer that's when Fay started to really shine, navigating the strict VA process, inspectors, appraiser, seller agent and title company and most made many mistakes either accidentally or on purpose to their own advantage. Fay has an unlimited amount of energy, she is one of the most honest people on the planet earth who fights hard for her clients. Fay doesn't make mistakes and corrects others mistakes, so you feel a sense of security knowing she's on your side. Another important mention is that Fay was so involved that if we had any questions outside all the information she already provided, she would answer you at any time even as late as 10pm. I thought maybe we were her only clients, but no, she just really works really hard and cares about all her clients equally.

Went to the building ste 100 for an interview. APEX . I don't know where to start . Ms Ana so nice…read moreand sweet love talking to her . Speaking with the interviewer I believe Alejandro & Virginia Nice . I don't know what it was but as soon as Angel touched my hand at introduction my whole everything shifted he completely sucked all the positive energy out of me and I instantly hated him! He was rude with answering questions he had a stank expression on his face when I had a question like he didn't want to explain anything or he was annoyed I immediately was ready to leave and did! I didn't even slow him to open the door for me I was ready to run literally! I told Ana it's a hard pass for me and why that his attitude and energy was NASTY!

I am a licensed realtor in CA and have never dealt with such incompetent title company branch…read more Just like everyone here says, they are not customer focused and they do not return calls. Worse than that, they made many mistakes on my clients escrow that cost them money. I do not recommend using them at all.

Tuan and Mike at Providential Mortgage made buying our first home an exceptional experience. From…read moreday one, their communication was outstanding they walked us through every step of the process, set clear expectations, and kept us fully in the loop throughout. The close was quick and smooth, which was a huge relief as first-time buyers navigating a lot of unknowns. What stood out most was how thorough and patient they were in explaining everything. We never felt left in the dark or rushed. That kind of transparency and professionalism is hard to come by. We will absolutely be working with Tuan and Mike again for any future mortgage needs and won't hesitate to refer them to friends and family. Highly recommend.

Since purchasing my home in 2003 I refinanced it twice with Tuan, resulting in progressively lower…read morerates until it was under 4.0. Tuan made it super easy and affordable. Last week I took out an Equity loan. Tuan wasn't sure he could do better for me than my current mortgage holder, but invited me to send him their estimate. He did much better than them, giving me the same rate without closing costs, and was even able to spread the loan over 30 years, which my first mortgage lender couldn't do. I always get the best deals with Tuan and I would never refinance without checking with him on what he can do. He gives me the best service and the best rate. He is also very kind, patient, and comfortable to work with. I never feel pressured. I can't say enough about Tuan at Providential mortgage.

Audrey and her team are the real deal. From the first conversation through final paperwork, they…read morewere organized, responsive, and genuinely helpful -- the kind of people who make a stressful process feel manageable. What stood out most was how prepared they were. They came in with a clear plan, which made it easy for us to coordinate our own move around it. When it came to prepping the house, they were thoughtful, suggesting only the improvements that would actually move the needle, then connecting us with the right people to execute them. The DeLeon design team's staging felt like it belonged in the house rather than being dropped in from a showroom. It complemented what was already there rather than overwriting it. Closing was smooth, with Audrey and Karen keeping us informed at every step. If you're thinking about listing, call Audrey. We couldn't recommend her more.

This was our first time selling a house, and honestly we were a bit nervous going in. We worked…read morewith Audrey at DeLeon Realty this summer to sell our hom in Palo Alto, and looking back I am really glad we did. Audrey is very professional and knows the local market well, but what I appreciated most is that she is honest. We had a lot of questions, some of them hard ones, and she was always patient and never pushed us. DeLeon's staff are on salary instead of commission, and you can feel the difference. Their advice was about what was right for us, not about closing a deal fast. The other thing that stood out is how they work as a team. Our house is older and needed a lot of work. Their handyman took care of a long list of repairs, and Elve, their designer, worked with the staging team to make the place look great. Both were part of their service, so no surprise bills. Their in-house legal team went through the disclosure documents very carefully, which gave us real peace of mind. Everyone on the team got back to us quickly. Looking back, choosing Audrey and DeLeon was the best decision I made this year. If you are selling in Palo Alto, give them a call. Thank you Audrey, Elve and the whole team!

The review is for Yvonne Sta Maria…read more I had a terrible experience with this title company, particularly with a woman named Yvonne Maria. her attitude was dismissive and unprofessional. When we contacted her for assistance , she sounds like a B , made it clear she had no interest in assisting any further. She just wanted to wash her hands of it. There was no accountability, no willingness to help, and her tone was completely nonchalant given the amount of money involved. Dude is lazy I strongly suggest you think twice before working with this title company. Customer service and post-closing support were severely lacking. Request for a different title if you could and avoid them at all cost

This review is for Sandra, she was amazing!! As a first time homebuyer, who knew nothing about the…read moreprocess.. she helped me very well by answering my questions and made me feel very welcome in the office. She was very prompt with returning my emails or phone calls. She was also very efficient with making sure things go smoothly with closing on time. So happy I got to cross paths with her because she was part of the many people who made my 1st time home buying experience less stressful.

I want to share my experience with Fidelity Title (Roni Sangha & Tracy Dejong)…read more I have been a Realtor/Broker for 25+ years I was using Roni at Fidelity for a lot of my escrows over the years. I sold a family member a house in Lake county & used Fidelity in Fremont even though it was out of area for them, Well the adjacent lot was missed and it was part of the sale. Now a year latter this error comes to light.. Fidelity Title of Fremont wants to Charge my clients $800-$1000 to fix this, ANOTHER title company that's local did it for a third of that..So much for using Fremont Fidelity for any future escrows. My friends who are brokers/Realtors stopped using Fidelity awhile ago..I can see why.. If you want poor service and get "Bent over" in fees use Fidelity Title Fremont Dan Kneisler All American Realty

Tracy DeJong has worked with us on multiple transactions, including one that was on a short…read moretimeline over the 2021 Christmas holiday. Our company has worked with a number of escrow agents, and Tracy is the top of our list. She is knowledgeable, thorough, responsive, and extremely capable at handling even the most stressful closes. She's as good as it gets - in my personal 20+ year real estate career, she jumps out as one of the best professionals I have worked with - and we will continue to hire and work with Tracy on our many deals going forward. Thanks for everything, Tracy! You're a rockstar.

Amar & Sri guided both of us through our first home-buying experience, and it was truly very…read moremeaningful for us. We had no idea about the process or what it takes to buy a home, so working with such experienced agents really helped us gain a lot of mental clarity & straighten out the process even before actually getting into the market. Amar explained the detailed step-by-step process to us, breaking it down into smaller milestones so that it didn't feel overwhelming. From getting pre-approval to getting the house keys, Amar & Sri worked closely with us, helping us figure things out. They helped us by analyzing each home on our list even before we went to the open houses, saving a lot of time by ensuring we didn't visit properties that weren't a good fit either because of the area or because of other external factors. When we finally found a home we liked, Sri did her due diligence, not just in terms of the emotional & strategic value, but also in terms of financial value, which obviously was one of our major deciding factors. Amar & Sri were very understanding and were able to guide us at each step of the process. Amar & Sri worked with us & the seller's agent to get our offer accepted even before the offer date was set, and they continued to guide us through all the crucial steps after the offer was accepted, helping us work with the lender. We really appreciate Amar & Sri's guidance through this very important milestone in our lives and would definitely recommend them to any of our friends looking to buy their next home.

We've now worked with Amar and Sri three times, and this was our first experience selling a home…read more From start to finish, the process was smooth, satisfying, and truly stress-free. Amar often says he treats every home as if it were his own--and he genuinely lives up to that promise. He never compromises on effort, and his dedication was evident at every stage of the selling process. The results we achieved speak for themselves. Given the challenging market conditions--geopolitical uncertainties and layoffs across Bay Area tech companies--selling a home was far from easy. Despite this, Amar executed an exceptional marketing strategy that drove strong foot traffic during open houses and helped us find the right buyer. Even after going under contract, Amar proactively managed every challenge that arose, ensuring a seamless path to closing. His professionalism, persistence, and attention to detail made all the difference. We feel incredibly fortunate to have had both Amar and Sri as our realtors, and we highly recommend them.

Stay away from this Old Republic Title company location. The individuals working there do not…read morebelong in the Title & Escrow business nor should they be in a profession dealing with direct clients. They lack professionalism and communication skills.

We used this company to sell my home. We had a very pleasant experience. Every time we called…read moreeveryone was very professional and courteous.

STAY AWAY FROM THIS BRANCH OF CHICAGO TITLE!!!…read more We had a direct purchase agreement with a seller for a home. Market prices had risen in general during the contract period, and despite agreeing to a fair price the seller got seller's remorse (greedy?) and wanted to back away from the deal. So he called Venetia Johnson from the title office at this Chicago Title Co branch end of the third business day before contract expiration period (Friday), and said that if the loan does not get recorded by contract end date he would back out. The seller does not have any cause to back out of a contract if everything is met. Instead of the title company working diligently to put the paperwork together she and her assistant pulled all plugs, rudely communicated to us that we should get an agreement from the seller otherwise they will not proceed. (In general the office is extremely rude and uncooperative.) This was despite our lender's calls to them that the loan was approved. The loan docs came in on a Monday, they could have asked the seller to sign Monday evening or even Tuesday early morning and recorded the same day. That is what our title company did for another home we purchased later - they recorded the same day so we could close on time. Instead Venetia and her assistant seemed to have got into some kind of agreement with the seller by acting on seller directive, and stalled the paperwork. They clearly were capable of turning the paperwork around quickly - they did so the day after within 2 hrs only because we hired an attorney the last day (Tuesday) of the contract period. We understand title companies need 2-3 business days after deed signing to record and close escrow. The title company never told us that they need at least 3 business days after deed signing - having come from out of state we thought deed signing before close of escrow was sufficient, as we have received keys of our home at deed signing in some other states. The title company is no spring chicken in the business. They recognized the seller tactics. Who among us has not worked a little late at our employers to finish a deadline? They knew there was nothing in our loan process that had been delayed - if we had one extra business day and one less weekend date in the contract period we could have closed with the three business days they needed. I often wonder what was their incentive to listen to the seller instructions, instead of proceeding to honor the contract that was signed? Who among us who works in a company has not delivered under tight deadlines. They should have proceeded as per the law to do the title work. The should have recognized that the seller was hostile and unscrupulous, that we had 800+ credit, strong income and credentials, that our contract was legitimate, our lenders backing this by saying loan approval is coming in and there are no issues. They should have proceeded as if nothing was violated, prepared the loan docs and asked the seller to come in and sign in. I wonder on what grounds they listened to the seller. Net net, even though we signed on the last day we lost the home, and many many thousand dollars on attorney charges and non-refunded escrow fees.

If you need a title company in Fremont, CA: find another one…read more The escrow company should play neutral. In our case, after the sellers signed the contract to sell, the sellers wanted to pull back from the sale. Sensing that we would not agree, they started working towards pulling back from the deal, behind our backs and at the crucial moment, the escrow officer favored them. Despite our loan being approved, we could not close the escrow, the seller had his way and did not sign the deal and we lost thousands of dollars. The deal was supposed to be a direct sale without brokers but the seller recruited a broker and an attorney secretly to get out of the deal. The escrow officer took directives from the sellers over phone and refused to prepare the documents. When I told the officer that we wanted to go ahead and sign the document even if the seller did not want to, to prove that he was the one backing off, I was told to "... go renegotiate with the seller ...". We had to engage an attorney to force her to allow us to sign the documents. Once we engaged an attorney, she prepared the paperwork in less than an hour but the delay till that time was enough for the seller to pull back from the deal and cause us financial loss. When they refused to prepare the documents, when we politely pointed out that seller cannot back out in the middle of the deal, they were rude to us over phone. They suggested that we should go back to the seller and renegotiate the deal instead of talking to the escrow company. When we finally engaged an attorney, all this talk vanished and documents were finished in less than an hour. Unfortunately this was after a crucial delay of two days which was enough for the sellers to inflict huge financial loss on us in addition to leaving us feeling cheated out of a legitimate contract that should have gone through! Go elsewhere!