I called on the hottest evening. It was 109 degrees. My a/c was not running right. They came…read moreright out. I had a call in to 5 other businesses, but it would be hours. They replaced a part, got me back up and running! The technician was a very nice guy..will use again!

I requested maintenance check on my air conditioner. I sent the request late in the day and I was…read morepleasantly surprised that I received a response late in the evening after normal business hours. I received an appointment the following morning. I was pleased that Terry serviced my system. He took time to explain the service and the readings on his instruments. He seemed genuinely interested in helping me. I will continue to call Action Air because of the prompt response, the quality of service, and because the cost of the service was much less than other companies. Thank you Terry.

This week my air conditioner broke and it was unbelievably hot of course. I tried to go through my…read morehome warranty, Choice Home Warranty, and they couldn't find anybody to send out that would work with them. I called HVAC experts and they came out that day. The repairman was at our house until after 9 o'clock at night and he did a wonderful job repairing our system. We also had mold growing in the unit and they cleaned that out and disinfected it with a product that will keep it from growing back. The office staff was amazing to speak with. They were so sweet and professional. The techs that came out were very respectful and answered all my questions and did wonderful work! I would recommend them to anyone who needed air conditioning/heating work! Great company!

They turned off my heater in the attic. Nearly froze that night. Their vacuum machine broke down…read more The had to return to clean up the ceiling paint chip mess the next day. They were late. They left the ceiling paint chip mess all over master bathroom sink and counter. I just cleaned it up myself!

Would give 10 stars if I could. After fighting my old ac for 10 days, & company couldn't figure it…read moreout, I called Aztech AC & Heating. Steve came out & gave me a price on new unit(this was on Friday afternoon). Couldn't get to AC & Fur down for a couple of weeks, but came out Monday (today) & installed new AC. Will get Fur Down unit in cooler weather. Men did a quick but Great job. Up & running in a little over an hour. Highly recommend!!!!

Great service, trust in customers…read more Our AC had been freezing off and on all summer. Our Home Choice Warranty plan was useless. After 2 No shows of companies contracted out and an approved company called One Way Heating and Air, who in my opinion tried to pull a fast one on us. Said we needed a pull and clean which would run 850.00, HCW denied it saying it was a maintenance issue. We called Aztech who found the problem right away. They put in a new contactor and didn't charge for the part til they were for sure it was the problem. Who does that? Our A/C has been working great ever since. Thank you Aztec for trusting us and getting our AC running.

Had a great experience with the guys from Basin Electric! 10/10 would recommend them to…read morefriends/family. They did a small residential job for me, but despite the size and relatively low cost, they did as high quality work as they would for a much bigger job. You're definitely a priority when you contract with Basin! Jay gave me an estimate and was able to help me get what I needed done for less, recommended ways to improve what I needed done and even showed me a bonus or two! Once I committed with them, I was able to get on their calendar within a week. The electricians come out, verified with me what I wanted done and did an incredible job. Basin definitely has my business for future work - residential & commercial - in the Permian Basin

I called Basin out to see about getting my gate fixed at my small business. They came out,…read moreliterally took a glance at it, did nothing and said there was nothing they could do. They MAY have been there for 5-10 minutes. I received a bill from them for a "service charge" in excess of $100. As a business owner myself, I couldn't believe they would even send a bill, none the less actually expected it to get paid. So I explained this to Lisa in A/R, who then notified me it was the service manager who told her it was a service fee and they expected me to pay it. I have no problem paying anyone for services rendered, as I certainly wish to be paid myself, but to actually DO NOTHING and expect to receive payment, well to say the least, I can't wait until the day comes that I can send my customers bills for doing absolutely nothing and people actually pay them. In the meantime, I'll continue to provide a good service and hope for repeat business in return for payment. I would suggest Basin Electric consider doing the same. Scamming people out of money is not acceptable business as far as I am concerned.

Absolutely terrible management. My estimate was scheduled for 9am. I should have known better when…read morethey didn't even show up until 1pm due to a "busy schedule". After checking out my property, they simply stated they CAN'T do the job because it takes too much time and resources. So essentially, they are refusing to fix my air duct because it isn't worth their time. This behavior is absolutely inappropriate and unprofessional. It's so amateur that they can't even manage their schedule properly. I'm thankful they showed their lack of professionalism and experience upfront and saved me the headache of hiring them. My response to the reply: There's no miscommunication. I was scheduled for 9am and the tech arrived at 1pm completely unannounced. The attic has normal access.

Where do I start, Billy Black was my second call. In the past we used what I thought was another…read morereputable company. The company came out to look at our HVAC system and decided at nine years old they wanted to sell us a new system. They assumed we had a leak and it made more sense to replace the whole thing. That company quoted me $13,200 to replace the entire system. Fast forward to my experience with Billy Black. The first time I called I spoke to Billy, just a down-to-earth guy. Billy sent his technician Jake to give me a second opinion. Both Billy and Jake are true professionals. It's clear these guys operate on honesty and integrity. Jake used an electronic device to sniff our entire system. He could not find a leak. We did end up replacing condenser fan motor and topping off the system. I went from $13,200 with the other company to a few hundred with Billy Black. From now on, Billy will be my first phone call.

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!

Very Disappointing Experience. After waiting a week with no a/c in 95 degree heat for them to have…read morea unit shipped in, they sent out a damaged unit and then did not honor their offer. We now have a "new" unit that we paid full price for that has replacement parts and does not have the manufactures label or serial number on the unit. The whole process was a circus and completely not worth the headache. Only positive was installer was nice. Highly recommend using another company that cares about their customers a little more and takes care of business much better.

Quick communication, even quicker service call. I had a small urgent issue and reached out in the…read moreevening. I got a quick response and they called exactly when they said they would first thing in the morning. After a quick explanation, they were able to get someone to my house within 30 minutes. The gentlemen were so polite and nice. They were able to diagnose and fix the problem in 15 minutes. So easy. Can't recommend them enough and will definitely call them with future needs.

I have used this company before so one day when the electricity went out in part of my house…read morerecently which included our heater I called them to come out. It was a cold day so I wanted someone to come out the same day. They showed up and got our power and heater back up and running. They take the time to discuss the issues and clean up after themselves.

This was by far the best experience we have had with any home service company. Exemplary…read morecommunication, professionalism, and friendliness. This kind of honest service is not common anymore in this world. Thank you NC. May you all live to be 1,000 years old! God bless.

They did an awesome job changing out some ceiling fans in my house. Will definitely be using them…read moreagain!